Casa Galú

At Casa Galú Boutique Hotel we strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience.  In order to make your stay as pleasant as possible, we have established the following Hotel Policies which are considered a part of our reservation agreement with you.  As a guest of Casa Galú Boutique Hotel, and by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policies, terms and conditions, and procedures. 

Check-in time – 2 PM We are always happy to accommodate early arrivals when the hotel occupancy permits or we can store your luggage with us. 
*Guest registration forms must be signed on arrivals. Please present your ID card or Passport, as well as a valid major credit card upon check-in. 

Check-out time – 11 AM You can request a late check-out at the Reception desk. Extension will be given depending on availability.  

Deposits and Remaining Balance Collection – The deposit is due upon reservation, and consists of the first night's rate. Please note that the first night's rate includes all rooms and additional guests listed on your reservation. A confirmation email will be sent to you when your reservation and deposit payment has been confirmed. The remaining balance of your reservation will be collected 5 days prior to your check-in date. 

100% Smoke free – Casa Galú Boutique Hotel has a no-smoking policy within all rooms and public areas. A designated smoking area is provided outside the main entrance. A cleaning fee will be added to the room bill if guests do not follow our no-smoking policy.  

Breakfast & Dinner – Breakfast and dinner are included in the room rate. Menus are created based on the most fresh ingredients available. If you have any food allergies or special diet requirements, please let us know in advance of your stay so we can plan accordingly. 
Breakfast is served daily from 7:00 AM to 9:00 AM
Dinner is served daily from 6:30 PM to 8:00 PM 

Guest Registration – The names of all guests occupying the room must be registered upon check-in. We require a valid photo ID card or Passport from all guests 18 years of age and older. 

Reservations & Payments – All reservations must be guaranteed with a valid major credit card.

Cancellations & No Shows - You may cancel your reservation 6 or more days in advance for a full deposit refund. No refund will be given for any cancelled reservations within 5 days (5 days or less) of scheduled check-in day. If you do not show up for your scheduled reservation and no prior communication has been given, you will receive no deposit refund.

Child Policy – Children aged 5 and under stay for free when sharing a room with one or more paying adult(s).

Room keys – Room keys are issued to the registered guest(s). Please return room keys to a staff member at Check-out.

Free Wi-Fi – WiFi access is free for registered guests. The network and password is provided upon Check-in registration.  

Pet policy – Our accommodation does not allow pets in the rooms.

Airport Shuttle – We can arrange airport transportation upon request, and for an additional fee (typically about COP $5,000.00/person). Please contact a staff member for more information.

Housekeeping services – Room cleaning is performed daily. If you do not wish to have your room serviced or cleaned please inform hotel staff.

Loss or damage of guests’ belongings – Casa Galú Boutique Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us immediately and we will try to assist you in locating your lost item.

Visitors – The safety of our guests, staff, facility and local community is extremely important to us. Therefore, no unregistered visitors will be allowed on hotel property. To register additional guests to your reservation please contact Management. Please note that in order to register a guest we will need them to fill out a complete contact form and provide a valid photo ID or passport, and an additional fee will be added to your reservation. No additional guests under the age of 18 may be added or registered to your reservation after the check-in process has been completed. Violation of our visitors policy will result in a fine of USD $500.00 added to your reservation. Casa Galú reserves the right to evict any guest involved in the violation of this policy. 

Loud Music – No loud music is permitted in guest rooms or on property. It is disruptive to the natural environment and other guests.

Damage of property – Guests will be held responsible for any loss or damage of the hotel property caused by themselves or any person for whom they are responsible. In case of any damages to the hotel property the guest must cover the cost of all damage.

Use of flammables, fireworks and cooking appliances –  The safety of our guests, staff, and this facility is extremely important to us. Preparation of food in guest rooms by any type of cooking appliances (excluding existing appliances provided in guest room) is strictly prohibited. This includes but is not limited to hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, fireworks, candles, incense, and essential oils (diffusing, vaporizing, etc.) are not allowed anywhere on hotel property. The use or presence of any of the aforementioned items and actions will incur a minimum of USD $250.00 fine. 

Firearms And Weapons – The safety and security of our guests and staff is extremely important to us. Therefore, the carrying and use of firearms and weapons on the hotel premises is prohibited. 
Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law.

Safety Cameras - Safety cameras are placed throughout the property in public spaces for the safety and security of our guests and facilities. Anyone on the property may be recorded. Camera footage is only monitored by hotel management in the case of reviewing a safety or security breach.

Guest Complaints – Any complaint/comment regarding one’s stay at our properties should be brought forward directly to the hotel’s management at one’s earliest convenience so that it can be dealt with in the shortest time possible.

In Case Of Emergency Or Fire – If an emergency arises within your guest room or anywhere on hotel property, please immediately exit the hotel property. If possible, please notify a staff member in the event of a fire or other emergency. 

Hotel Management’s Rights – All guests shall conduct themselves in a respectable manner, without disturbing to other guests within the hotel premises. 
In case of breach of the Hotel Policies, the Hotel Management has the right to request any guest to vacate his/her room or other areas of the Hotel forthwith, without previous notice, and without assigning any reason whatsoever, and the Guest shall be bound to vacate when requested to do so. In case of the default, the Hotel Management has the right to remove luggage and belongings from the room occupied by the Guest. 
The Hotel Management has the right to refuse to admit or refuse service or accommodation in the hotel or may remove a person, without refund, who refuses to abide by the Hotel standards and policies.  

Government rules and regulations – All guests are requested to abide by, confirm to and be bound by all applicable acts and laws and Government rules and regulations of Colombia.  

Terms & Conditions – Casa Galú Boutique Hotel makes its best efforts to ensure that all the information that appears on its website, social media and marketing campaigns is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free.  Casa Galú Boutique Hotel does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
 
Changes & Modification To The Hotel Policies – Casa Galú Boutique Hotel reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policies. Any modification to these Hotel Policies that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policies are located on our website, and available from Front Desk staff upon request.