Property Information
Built organically on to a natural reserve mountain side in San Marcos La Laguna Atitlán, Lush is home for the traveler who knows the art of comfort and respect for the environment.
A small family operated eco-boutique hotel in the wellness town of Lake Atitlán. We are weaving a co-creation platform, bridging ancestral knowledge and contemporary living, inspiring transformation, reconnecting us to nature and our essential beings to manifest a better future. Welcome to Guatemaya.Property Name: Lush Atitlán
Street Address: Barrio 3 San Marcos la laguna, Atitlán
City : Atitlán - Solola
Postal Code : 07016
Contact Name: Jeannette Osorio
Phone: +50254849042
Email: lushatitlan@gmail.com
Amenities
- Baggage storage
- Concierge
- Foreign currency exchange
- Gift shop
- Room service
- Safe deposit boxes at front desk
- 24-hour check-in
- 24-hour front desk
- 24-hour security
- Airport shuttle
- Bar
- Beach
- Beachfront
- Breakfast in the room
- Breakfast, free
- Cashless payment accepted
- Common areas disinfected daily
- Daily Housekeeping
- Delivered food covered securely
- Doorman
- Fireplace, outdoor
- First aid kits
- Food can be delivered for in-room dining
- Garden
- Guests can opt out of daily room cleaning
- Hiking
- Honeymoon / bridal suite
- Hygiene certification
- Internet
- Invoices
- Linens, towels, laundry washed per local authority guidelines
- Live music / performance
- Local safety protocols followed
- Massage
- Outdoor furniture
- Prepared lunches
- Refillable water stations
- Restaurant
- Safety deposit box
- Sanitized tableware
- Single-use plastics removed
- Snack bar
- Terrace
- Tour Assistance
- Wine / Champagne
- Yoga
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 15:00
Check-Out: 11:00
Property and Cancelation Policies :
CANCELLATION:
Please consider our cancellation policy: The refund is minus the first night and the 6% processing fees, if you cancel your stay one month prior to arrival.
If you cancel your reservation one month before your stay, there is a refund.
If your stay is interrupted, and if the owner's responsibility is not implied, there will be no refund.
Terms and Conditions
Reservation Policy
Our rates vary by season and room type. Please inquire via email about your specific questions. You can reserve a room and check availability here
For a reservation we require a payment in full. It is upon receipt of your payment that your booking is confirmed.
Please consider our cancellation policy: full refund minus the first night and the 6% processing fees if you cancel your stay one month prior to arrival.
If you cancel less than one month prior to your stay there is NO refund. Should you interrupt your stay, and if the owner’s responsibility is not implicated, there will be no reimbursement.
The rental begins from 3pm and ends before 11am on the dates defined in the rental contract, unless hotel management approves earlier arrival or later departure. If you will be arriving before check-in or leaving after check-out, we have a safe place to store your luggage.
Rental conditions
1. The rental contract
– By paying for your apartment, you automatically accept the general rental conditions.– It is upon receipt of your payment that your booking is confirmed.– The determined duration of the stay is defined in the confirmation email.– The renter can under no circumstances exercises the right to remain on the premises at the end of the stay.– The renter shall in no way use it to carry out any activity of a commercial or professional nature.– In all cases, the person designated in the email communication will accept the general rental conditions on the part of all renters and will therefore be held responsible for any damage or loss incurred by them or by visitors to the apartment during your rental.
2. Rental payment
It is on reception of your payment that your reservation is definitively confirmed.
3. Your stay
– The rental begins from 3pm and ends before 11am on the dates defined in the email confirmation, unless hotel management approves earlier arrival or later departure. If you will be arriving before check-in or leaving after check-out, we have a safe place to store your luggage.– The apartment cannot be occupied by more than the number of people stated on the booking agreement, unless specific agreement is made.– Pets are not permitted.– Apartments are non-smoking.– Our rentals are situated in a residential space, therefore we ask our clients to respect their neighbors by not making excessive noise, especially early in the morning and late at night, both in the apartment and communal areas.– We ask you to send your arrival details as soon as possible, so that we can organize your check-in.
4. Cancellation:
Please consider our cancellation policy: full refund minus the first night and the 6% processing fees if you cancel your stay one month prior to arrival.If you cancel less than one month prior to your stay there is NO refund. Should you interrupt your stay, and if the owner’s responsibility is not implicated, there will be no reimbursement.
5. The rental price includes
– Water and purified drinking water
– Electricity and gas
– Bed linen and towels.
6. Maid Service
Monthly rentals include weekly maid service, in which we will change your sheets and towels. Additional clean up can be provided for a fee of $15. Change of towels is $10.
7. Obligations of the renter
– The renter agrees to take the rented premises as they find them on arrival.– Furniture and moveable objects must only sustain depreciation from the normal use for which they are designed. Those that are, on expiration of this agreement, missing or made unusable for a reason other than normal use, must be paid for or replaced by the renter with the consent of the hotel management. If appropriate, the following will be retained:A) the value of broken or cracked objects;B) the cost of washing or cleaning rugs, blankets, mattresses, bedding, etc., that have been stained.– The renter agrees to use furniture and fittings in the rented property for their intended use and in the place they are located. He formally agrees to refrain from moving them outside the rented premises.– The renter agrees to refrain from disposing of objects likely to obstruct drainage (washbasin, bathtub, bidet, sink, toilet, etc) in default of which he will be liable to pay the costs occasioned to restore them to service.– The renter may not, UNDER ANY CIRCUMSTANCES sub-rent or transfer his rights under this agreement without the express consent of hotel management, and he must occupy the rented premises for residential purposes.
- – The renter must allow urgent works to be carried out in the rented premises necessary to maintain them.
8. The owner’s responsibility
The owner cannot be held responsible for the temporary defect of equipment, for water leaks, for electricity power cuts, for a water reduction cuts through no fault of his/her own, for loss, breakage or injury due to weather conditions, riot, strike or any other circumstances independent of his/her control.
In the case that the rental is destroyed or considerably damaged before the beginning of the rental, the renter will be notified by e-mail and completely reimbursed as soon as possible.
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