Marco Polo Motel

Reservation Policy

Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned.

Check-in

You can check-in any time after 3pm local time.The balance of the full apartment rental amount is payable on arrival at check-in time. Please note that check-in cannot be completed until full payment and security deposit pre-authorization for the room/apartment has been received and approved. A key is provided after check-in time and after the full rental amount has been settled. The cost of any keys needing replacement will be taken from the guest deposit.

Check-out

You can check-out any time up until 11am by local time.If no one is at the main front-desk to accept your key upon check-out, you can drop your key off in the key drop-off located inside the night office located just to the right of the main front-desk entrance.Please note that a more detailed inspection of the room/apartment is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room/apartment is occupied again.Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the room.

Business Hours

A front-desk manager is available from 8am - 10pm every day. After 10pm and before 8am, you can ring the bell located at the night office to get help from our staff.

Hotel Policies

Immediate termination of your stay is possible if any of the following policies are violated:

• More guests stay in the property than agreed.
• All guests in a room must be 21 unless accompanied by a parent.
• No smoking in rooms - $250 fine charged
• No pets except animals trained to perform a service. $150 cleaning fee charged
• Person in the room must be the one paying for the room. No 3rd party payments accepted.
• Valid ID and major credit card required.
• Maximum 2 people in a 1 bed room and maximum 4 people in a 2 bed room. If more people are in a room or unregistered people are in a room all persons will be asked to leave with no refund.
• All persons in a room must be registered in that room.
• Damages to the room (sheets, towels, excessive dirtiness) will come out of the deposit taken at check-in.

Damages

During your stay, the apartment and all equipment and furniture should be treated with care and kept in order. Immediate notification to the front-desk staff will be expected of any damages or breakages in the apartment.You (The Guest) is financially responsible for any damage to the apartment. This includes losses caused by you (The Guest) or a third party negligent actions and behavior. A summary check will be made of the room and all equipment and facilities after check-out and before another guest occupies the apartment. The Guest is responsible for any damages or breakages found that are over and above normal wear and tear and usage.The rooms are fully NON-smoking! At the check-in time, you will be asked to sign a document that you agree to a $250 fine if traces of smoking are found in the apartment.

Hotel Prices

The booking price includes the following:

• All taxes
• Utilities (water, gas and electricity)
• Internet & TV usage
• Towels and bed linens
• Hair dryer (see front-desk)
• Cleaning before and after your stay
• Parking for guest vehicles

When you make a reservation, you are booking a room type (not a specific room). Each room type includes similar rooms of similar size and equipment, however, interior design can be different.

Extending Your Stay

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive.If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans and this can include relocating you to a similar apartment should this be necessary.

Children policy

• Children of all ages are allowed.
• Children 12 and under can stay for free.
• No cribs are available.
• No extra beds are available.

Room Policy

Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them.

Parking Policy

Parking is made available to guests free of charge for the duration of their stay. By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property. We reserve the right to tow any vehicles that are not associated with a guest actively staying at the hotel.

Minimum Age Policy

All guests must be 21 years or older to confirm guest room accommodations. A valid photo ID must be presented at the time of check in for age verification.

Guest Safety Policy

Safety cameras are used throughout the premises, and anyone on our property may be recorded.