The Millhouse Inn

THE MILLHOUSE INN POLICIES

We strive to  do everything possible to make your stay with us a most enjoyable experience. To ensure your experience at THE MILLHOUSE INN is pleasant, we have established the following policies. Please take a few minutes to review these policies, and feel free to contact us if you have any questions.

Please note:THE MILLHOUSE INN welcomes all responsible Guests regardless of their race, religion, ethnic origin, marital status, sexual orientation, gender identity, or gender expression. We encourage our Guests to be comfortable and be themselves. There will be no covert or overt effort to impose any personal religious, political, or social convictions on any of our Guests or create an environment where personal convictions may feel unwelcome. We are grateful for and honor all those we are privileged to host, and ask that all our Guests show respect and courtesy to one another.

Having made a reservation with THE MILLHOUSE INN means you agree to our Terms and Conditions and authorize us to charge your Credit Card to guarantee the reservation. Thank you for choosing us.Booking Policies

• Room rates include double occupancy and a full breakfast. Rates are quoted per night excluding tax(9.5%).
• Prices may vary from outdated quotes on other websites, and only rates as published on TTHE MILLHOUSE INN Inn's official website are guaranteed.
• The Inn accepts walk-in Guests only if rooms are available. Reservations made in advance of your stay are always greatly appreciated.
• Bookings within 24 hours of stay must be made by phone, otherwise we encourage you to make your reservation online.
• The first day of the entire stay will be charged to your credit card at the time of making your reservation. The balance will be charged to your card the day before your arrival.
• All reservations must be guaranteed with a credit card regardless of how the final payment will be made. We accept MasterCard, Visa, and American Express credit cards. We do not accept personal checks.
• Reservations for our premium weekends will be charged for the entire stay 30 days prior to the first day of the reservation. 
• The SAME CREDIT CARD used to make the reservation and Government Issued PHOTO ID (e.g. Driver's License or Passport) are required at Check-In.  A credit card and relative information will be required for each reservation regardless of the method of payment. If not, the Reservation WILL BE INVALID AND NON-REFUNDABLE.

Check In/Check Out
Check-in time is between 3:00 pm and 7:00 pm EST.  If arriving later than 7:00 P.M. EST, it is the Guest’s responsibility to contact the Inn directly and make arrangements before 7:00 P.M. EST.  Arrangements for late arrivals should be made in advance with the Innkeeper. Please, no calls or late arrivals after 9:00 out of respect and courtesy of other house Guests and the Innkeepers. Early arrivals must be made in advance with the Innkeeper. 

• Check-in time is between 3 and 7 pm EST.
• Checkout time is at 11:00 am EST.

CANCELLATION POLICY
Making a reservation at a bed and breakfast is not the same as making a hotel reservation. Due to our small size, cancellations affect us significantly. A last minute cancellation gives us little chance of re-booking a room. For this reason we uphold a strict cancellation policy:

• Guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date.
• No-shows are responsible for full payment of their entire reservation.
• Should you cancel outside of 14 days prior to arrival, your deposit will be refunded, less a $30/room/night Administration/Re-booking fee.
• Cancellations (including changes) made 14 days or less, prior to your scheduled arrival forfeit a one day charge and if the room is unable to be re-booked, the full reservation value will be charged to the credit card provided at the time of making the reservation. Any and all rescheduled reservations will require the full financial payment by the Guest, and the deposit is not transferable to another stay. There are no exceptions to this policy including sickness, family emergencies, or weather related issues.

OWNER'S RIGHTS
THE MILLHOUSE INN is privately owned and operated. Management reserves the right to refuse service to anyone. We will not be held responsible for Guest accidents or injury, or for the loss of money, jewelry, or valuables of any kind.

PROPERTY ISSUES
Any damages, stolen items, or broken items occurring during the stay will be the full financial responsibility of the Guest, including anyone traveling with the Guest. Any special clean-up resulting in damages caused by the Guests will be charged to the credit card. Charges may need to be applied after Guest departure as deemed necessary by the Owner/Innkeeper. Robe replacement cost is $125.  Towel replacement cost is $25. Please report all spills and/or damages promptly to the Innkeepers.

ALCOHOLIC BEVERAGES
THE MILLHOUSE INN does not hold a license to resell alcoholic beverages. Guests may bring their own, but for the safety and comfort of all of our Guests, please drink responsibly. THE MILLHOUSE INN and/or employees will not be held responsible for any incidents.

SMOKING AND CANDLE BURNING
Due to the historic nature of our building, and for the safety and comfort of all of our Guests, we do not allow smoking, fireworks or incense/candle burning in any of our Guest rooms or on any of the grounds of THE MILLHOUSE INN. Guests smoking in the house or on the grounds will be charged a minimum $200 fee and up, to return any room to a non-smoking status.

GUEST VISITORS
We cater to the comfort, privacy and security of our registered Guests. Guest visitors are only permitted on the property with prior Innkeeper approval. If you would like to have any non-registered Guests join you for breakfast there is an additional charge of $20 per person, and advance notice to the innkeeper is required.

CHILDREN AND PETS
THE MILLHOUSE INN is regarded as a quiet escape and romantic getaway for the majority  of our Guests, and we work hard towards fostering that environment. Therefore, it is not an appropriate place for children under 12. THE MILLHOUSE INN is pet friendly and welcomes your furry friends! A maximum of two pets, up to 10 lbs each, or one pet up to 20 lbs are welcome for an additional $20 fee. Guests traveling with pets must call prior to booking to verify availability of a pet-friendly room or risk not being able to check in with a pet and/or incurring any associated cancellation penalties. Dogs are not allowed on the furniture and must have crates

SPECIAL ASSISTANCE
Second floor accommodations are accessible via stairs- NO ELEVATOR available on premises.

EXCESSIVE NOISE OR DISTURBANCES
Guests generating excessive noise or bothering other Guests will be asked to leave the Inn immediately without a refund. 100%

SMOKE FREE INN
Smoking, or the use of Candles and Incense are not allowed in Guest rooms or on patios or decks by law and for insurance and security reasons. Cost of damages and fines may apply. If violated, Guests will be asked to leave the Inn immediately without a refund.

DIETARY RESTRICTIONS
Please inform the Innkeepers at the time of your reservation if you have dietary restrictions.

PARKING
On-site parking (8 spaces) is available to our Guests on a first come, first served basis, and is intended for  standard-sized cars ONLY. No reservations for parking are available. There is on-street parking in front of the Inn with a 2 hour limit between 10:00 A.M. and 4:00 P.M. Overnight and all-day Sunday parking has unlimited time. There is also unlimited time parking on streets adjacent to the Inn. Please inquire about additional parking information/options available at the front desk upon your arrival.

 ONLINE RESERVATION & THIRD-PARTY BOOKING AGENTS (e.g. BOOKING.COM)
We recommend that you reserve directly with us to receive the best room rate. You may however choose to use third-party agents such as Booking.com and Expedia to secure your reservation.  Please note that , they are NON-REFUNDABLE and, should you need to cancel your reservation, you must do so via their booking website. Additionally, if you reserve through a third-party, and there is a problem with your reservation, we have no way to contact you directly, only the online travel agent does.

​​WIFIWiFi access is provided free to THE MILLHOUSE INN Guests. All guests are liable for illegal downloading while on our property.

FAQs

Do you serve dinner?
We are a Bed & Breakfast. We only serve breakfast. There are several great restaurants and brewpubs in the area for dinner and we are happy to direct you to them.

Can we check in earlier than 3:00 pm? And can we check in later than 7:00 pm?
We are happy to accommodate requests for early check-ins whenever possible, just give us a call if you’d like to arrive prior to  3 pm.  We know that sometimes it is difficult for our Guests to arrive before 7 pm, so if this is the case for you, please call us directly so we can make other arrangements.

Do we get to choose from a menu for breakfast?
At the time of your booking we ask if you have any dietary issues, dislikes, etc. We prepare one main, hot dish that should work for all. We typically plan a dish on the sweet side one morning and the following day a dish on the savory side. We will accommodate any dietary needs and appreciate advance notice.

I see that breakfast is served at 8:00. What if we want to sleep in or have an early departure?
We begin serving breakfast at 8:00 am to our guests and finish at 10:00 am. We do review the proposed times during check-in, to make sure that the breakfast times work for your proposed schedule.  We also gladly provide a “to-go” breakfast option for Guests that need to be on the road! Please inform us of this the night before.