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It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
                                                 Payment in USD to a US account /                                                              Payment in PESOS to Mexican account/
                                                   Pagos en USD a cuenta en los EUA                                                               Pagos por transferencia en PESOS MXP

Bank / Banco:                                   STANDARD CHARTERED                                                                                                       BANAMEX 
Reference:                                                 00001427244                                                                                                                00001427244 
Account / Cuenta:                                 3544039183001                                                                                                                    6580894 
Beneficiary:                                BANCO MONEX S.A. INSTITUCIÓN                                                                       BANCO MONEX S.A. INSTITUCIÓN 
                                               DE BANCA MÚLTIPLE,  
MONEX GRUPO                                                               DE BANCA MÚLTIPLE,  MONEX GRUPO
 or  (BMONEX)                                                                                    FINANCIERO  or  (BMONEX) 
ABA:                                                           026002561                                                                                                                        SUC-947 
SWIFT:                                                       SCBLUS33                                                                                                                          ------

NOTE:  After payment takes place let us know in order to verify transfer and be able to CONFIRM your RESERVATION  /    
             Déjenos saber cuando haga el pago:   Toda reservación por transferencia requiere verificación del pago para poderla confirmar  

Atención: Payment in pesos will use exchange rate of selling USD in
                Pago hecho en PESOS será igual en USD usando el tipo de cambio de VENTA del dólar USD del dia en
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Property Information

Property Name: Casa Tortugas APARTMENTS

Address 1: Cenzontle #4

Address 2 : Zona Hotelera km 6.5 (Playa Tortugas)

City : Cancun - Quintana Roo

Postal Code : 77500

Phone: Whatsapp: +52 1 (998) 186-7894 (text ONLY)


  • Baggage storage
  • Swimming pool
  • Free Wifi
  • Kitchen
  • TV - Netflix
  • Safe Deposit Box
  • Free Drinking water
  • Infinity pool in garden
  • Laundry facilities near lobby
  • Beach across the street
  • Shower in all rooms

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 15:00

Check-Out: 11:00

Property and Cancellation Policies :

  • The guest can cancel free of charge until 14 days before arrival for stays until March 31st, 2021 & 30 days before arrival for stays after March 31st, 2021
  • The guest will be charged 50% of the total price if they cancel in the 14 days before arrival for stays until March 31st, 2021 & 30 days before arrival for stays after March 31st, 2021
  • If the guest canceles 1 day before arrival date or doesn’t show up they will be charged the total price of the reservation.

  • The guest will be charged a prepayment of 50% of the total price in the 14 days before arrival for stays until March 31st, 2021 & 30 days before arrival for stays after March 31st, 2021
  • 50% remaining balance will be due upon arrival 
  • Damage Deposit: Upon arrival a 100 USD will be preauthorized in your credit card and cancelled after check-out inspection

REFUND PROCEDURE:  Please send us a WhatsApp (no phone calls please) to: +52 1 (998) 186-7894 with your Name, Dates Reserved and let us know your instruction to cancel the reservation. Refund will take place only to the same credit card used in the reservation. The refund process takes between 2-10 days approximately to be reflected in your account depending on your bank and country.

  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Only During Christmas & New Year holidays a 4 to 7 day minimum stay reservation is required depending on the type of Apartment selected
  • Casa Tortugas Apartments reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.
Terms and Conditions


  • Check-in time: 15:00 hrs
  • Check-out time: 11:00 hrs
  • Arrivals after 22:00 hrs will be charged a $29 USD late check-in fee
  • Early Check-in subject to availability and not guaranteed
  • Late Check-out is possible ONLY if space is available at 50% of the daily rate
  • Free baggage storage is available until 20:00 hrs
  • Suites, Apartments and common areas are for registered guests ONLY
  • Swimming pool is open until 22:00 hrs
  • Quiet hours is expected after 22:00 hrs
  • Please make sure the entrance gate and wooden door remain closed
  • Beach sand must be rinsed before coming into the property
  • Kids under 12 years old must be always under supervision of an adult
  • Washing & drying machines available with tokens from 8:00 hrs to 20:00 hrs
  • A crib can be provided free of charge upon request
NOT ALLOWED for security and comfort of our guests:

  • All Suites & Apartments are NON-smoking. $100 USD fine if not respected
  • The use of glass bottles and glass containers in the common areas
  • Parties and events
  • Pets in the property
  • Music in the common areas
  • Hanging clothes on balconies
  • The use of drugs of any kind
ON-SITE ASSISTANCE: Front Desk located at the lobby is open from 8:00 hrs to 20:00 hrs

 Airport Pickup and Drop-off can be arranged with 24 hrs anticipation Price: $50 USD (1 - 4 persons) + $12 USD per extra person If interested, contact us via WhatsApp to +52 1 (998) 186-7894 (text only) 

TOURS & ACTIVITIES: Tours & Excursions can be arranged before or upon arrival Chichen-Itza, Tulum, Cenotes, Xcaret & Xplor are some of our most sold tours

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