Property Information
STAY is more than just accommodation – it's a boutique retreat, lovingly operated and owned by Ingrid and the dedicated Stay team.
Each of our self-contained suites has been meticulously designed with your comfort and enjoyment in mind. Featuring breathtaking lake and mountain views, every suite offers a serene oasis for relaxation.
Upon arrival, you'll discover a delightful spread of fresh breakfast foods in your suite, that are replenished daily, thoughtfully curated and inclusive with every booking along with a daily room service.
Step outside to your outdoor sitting area, where you can bask in the beauty of Queenstown's surroundings.
For your convenience, each suite includes its own complimentary car park, ensuring hassle-free transportation throughout your stay. Located within strolling distance from the historic town center and the shores of Lake Wakatipu, STAY provides easy access to Queenstown's vibrant attractions.
Need assistance or recommendations? We're here to help! Whether you're planning activities, seeking dining options, or organizing a special occasion, our team is ready to ensure your experience is as enjoyable and relaxing as possible.
Get in touch with us via email or phone – we're always happy to chat and provide personalised assistance to make your stay in Queenstown truly unforgettable!
Each of our self-contained suites has been meticulously designed with your comfort and enjoyment in mind. Featuring breathtaking lake and mountain views, every suite offers a serene oasis for relaxation.
Upon arrival, you'll discover a delightful spread of fresh breakfast foods in your suite, that are replenished daily, thoughtfully curated and inclusive with every booking along with a daily room service.
Step outside to your outdoor sitting area, where you can bask in the beauty of Queenstown's surroundings.
For your convenience, each suite includes its own complimentary car park, ensuring hassle-free transportation throughout your stay. Located within strolling distance from the historic town center and the shores of Lake Wakatipu, STAY provides easy access to Queenstown's vibrant attractions.
Need assistance or recommendations? We're here to help! Whether you're planning activities, seeking dining options, or organizing a special occasion, our team is ready to ensure your experience is as enjoyable and relaxing as possible.
Get in touch with us via email or phone – we're always happy to chat and provide personalised assistance to make your stay in Queenstown truly unforgettable!
Property Name: Stay of Queenstown
Street Address: 89 Frankton Road
City : Queenstown
Postal Code : 9300
Contact Name: Ingrid Pritchard
Phone: 021 684 454
Email: stayqueenstown@gmail.com
Amenities
- Baggage storage
- Breakfast in the room
- Breakfast, free
- Cashless payment accepted
- Chocolate / Cookies
- Contactless check-in / check-out
- Couples only
- Daily Housekeeping
- Designated smoking area
- Express check-in / check-out
- Face masks available for guests
- Fire extinguishers
- Fireplace, outdoor
- First aid kits
- Garden
- Guest accommodations disinfected between stays
- Guest accomodation cleaning can be cancelled
- Guests can opt out of daily room cleaning
- Hand sanitizer provided
- Heating
- Honeymoon / bridal suite
- Hypoallergenic rooms
- Internet
- Invoices
- Linens, towels, laundry washed per local authority guidelines
- Local safety protocols followed
- Lockers
- Non-smoking rooms
- Outdoor furniture
- Private check-in / check-out
- Self-service laundry
- Single-use plastics removed
- Smoke alarms
- Soundproof rooms
- Terrace
- Towels changed upon request
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 10:00 AM
Property and Cancelation Policies :
Cancellation Policy:
• Cancellations within 10 days of arrival: Full charge applies.
• Bookings <10 days prior: Full payment required upfront.
• Bookings >30 days prior: 20% non-refundable deposit.
• Balance is due 10 days before arrival (auto-charged if card is on file).
• Please do charge your bank fees to Stay of Queenstown if paying by direct deposit, thank you.
If we can rebook your suite for your entire stay we will refund you. If we have a another booking come in for part of your cancelled stay we will refund you this percentage of your booking.
• Cancellations within 10 days of arrival: Full charge applies.
• Bookings <10 days prior: Full payment required upfront.
• Bookings >30 days prior: 20% non-refundable deposit.
• Balance is due 10 days before arrival (auto-charged if card is on file).
• Please do charge your bank fees to Stay of Queenstown if paying by direct deposit, thank you.
If we can rebook your suite for your entire stay we will refund you. If we have a another booking come in for part of your cancelled stay we will refund you this percentage of your booking.
Terms and Conditions
Pricing & Booking Information
Book directly on our website www.stayofqueenstown.co.nz to receive a 10% discount - use code ILOVESTAY10 at checkout.
All rates are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST), unless stated otherwise.
All rates are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST), unless stated otherwise.
Cancellations & Payments
Cancellations
- Cancellations made within 14 days of arrival will incur the full cost of accommodation.
Payments
- Bookings made within 10 days of arrival require full payment at the time of booking.
- Bookings made more than 30 days in advance require a 20% non-refundable deposit to confirm your reservation.
- The remaining balance is due 10 days before your arrival date.
- If paying by direct transfer please do not on charge your bank fees to Stay of Queenstown.
Changes to Your Booking
We understand that plans can change. Stay of Queenstown will make every effort to accommodate changes to your reservation, subject to availability.
- Travel Tip: We highly recommend purchasing comprehensive travel insurance to cover any unexpected changes to your itinerary.
Changes or Cancellations by Us
In the rare event that your reserved suite becomes unavailable due to circumstances beyond our control, we reserve the right to cancel your booking. In this case, we will do our best to:
- Offer a comparable alternative, or
- Provide a full refund of all deposits and charges.
Please note: No additional compensation will be offered. As a small boutique accommodation, late cancellations can significantly impact us. Kindly review your individual booking confirmation for full terms and conditions.
Check-In & Check-Out
- Check-In: From 3:00 PM
(Early check-in may be available upon request and is subject to availability. We’ll confirm this in your pre-arrival email.) - Check-Out: By 10:00 AM
(If you require a late check-out, please contact reception in advance — we’ll do our best to accommodate.)
Payment & Credit Card Info
- A valid credit card and/or deposit payment is required to confirm all reservations.
- A 2% surcharge (incl. GST) applies to all Visa and Mastercard transactions.
Prefer to pay another way, please let us know time of making your booking.
📞 Call us at (+64) 021 684 454
📧 Or email us at stayqueenstown@gmail.com
📞 Call us at (+64) 021 684 454
📧 Or email us at stayqueenstown@gmail.com
Terms & Conditions
Stay of Queenstown
📍 89 Frankton Road, Queenstown 9300, New Zealand
📧 stayqueenstown@gmail.com
📞 (+64) 021 684 454
🌐 www.stayofqueenstown.co.nz
📍 89 Frankton Road, Queenstown 9300, New Zealand
📧 stayqueenstown@gmail.com
📞 (+64) 021 684 454
🌐 www.stayofqueenstown.co.nz
📘 General Information
A printed compendium with local tips and key policies is available in each suite.
Office Hours:
Reception is open 9:30 AM – 5:00 PM daily.
Bookings are available 24/7 via our website www.stayofqueenstown.co.nz
After hours? Email us or call for urgent property-related issues.
Emergency? Dial 111 for Police, Ambulance, or Fire services.
Reception is open 9:30 AM – 5:00 PM daily.
Bookings are available 24/7 via our website www.stayofqueenstown.co.nz
After hours? Email us or call for urgent property-related issues.
Emergency? Dial 111 for Police, Ambulance, or Fire services.
🏡 Accommodation Rules
Residential Use Only
Stay of Queenstown is short-stay residential accommodation only. Parties, events, and gatherings are strictly prohibited. Breaches will result in immediate eviction, forfeiture of payment, a $1000 fine, and cleanup/damage charges.
Stay of Queenstown is short-stay residential accommodation only. Parties, events, and gatherings are strictly prohibited. Breaches will result in immediate eviction, forfeiture of payment, a $1000 fine, and cleanup/damage charges.
Minimum Stay Requirements
- 3-night minimum stay year-round.
- 4-night minimum applies during Christmas & New Year (as per booking calendar).
👤 Guest Responsibilities
- Occupy the suite with the number of guests booked only.
- Maintain cleanliness and return all items (books, utensils, fittings) in good condition.
- Report any pre-existing damage on arrival.
- Return your key to the designated lock box upon checkout. Lost key fee: $45 (incl. GST).
- Guests are liable for damages, breakages, or extra cleaning required after their stay.
- Property may be inspected during your stay.
🕒 Check-In / Check-Out
Check-In: Between 3:00 PM – 8:00 PM
- A key will be in a lock box (code emailed before arrival).
Check-Out: Between 7:00 AM – 10:00 AM
- Late check-out must be arranged in advance.
- $75 + GST for late check-out.
- After 1:00 PM, a full extra night is charged.
🛏️ Suite Details
All suites have defined occupancy limits and access features. Suites are not suitable for children. Guests must be 25+ years old unless pre-approved.
Suite
Max Guests
Size
Routeburn suite 2 guests 45 m²
Heaphy suite 2 guests 40 m²
Milford suite 2 guests 40 m²
Wakatipu suite 2 guests 40 m²
Abel Tasman 2 guests 40 m²
Rakiura suite 2 guests 40 m²
Tekapo suite 4 guests 70 m²
Kepler suite 4 guests 120 m²
Please take care on stairs and pathways, especially in wet/snowy weather.
🚗 Parking
- One clearly marked car park per suite.
- Visitors must park offsite – suggestions include Vente Crescent or nearby suburban streets for free parking.
🛌 Housekeeping
- We provide a daily service of your suite
- Breakfast items that are in your room on arrival will be replenished each day during the daily service
- Every 3 days: Towels refreshed
- 5+ night stays: Full suite and linen refresh.
- Please use the "Do Not Disturb" sign if you don’t want servicing
🚭 Smoking / Vaping
- All suites are smoke and vape free.
- Use the communal smoking area only.
- Violation results in $500 fine + $125 fumigation fee.
🐾 Pets
- No pets allowed, except certified service dogs (must notify in advance).
- Unauthorized pets = $500 penalty, immediate eviction, and full payment forfeiture.
💳 Payments & Cancellations
Payment Methods:
Via website, direct credit (by request), or invoice.
Via website, direct credit (by request), or invoice.
Cancellation Policy:
- Cancellations within 10 days of arrival: Full charge applies.
- Bookings <10 days prior: Full payment required upfront.
- Bookings >30 days prior: 20% non-refundable deposit.
- Balance is due 10 days before arrival (auto-charged if card is on file).
- Please do charge your bank fees to Stay of Queenstown if paying by direct deposit, thank you.
If we rebook your suite after a cancellation, we may refund you.
🔄 Booking Changes
- We’re happy to help with changes, subject to availability.
- Booked through Airbnb or Booking.com? Contact them directly for modifications.
❌ Cancellations by Stay of Queenstown
In rare cases (e.g. suite becomes unavailable due to unforeseen circumstances), we reserve the right to:
- Offer comparable alternate accommodation, or
- Provide a full refund.
No additional compensation will be provided.
💼 Liability & Force Majeure
- We are not liable for third-party interruptions or force majeure events (e.g. natural disasters, war, government actions).
- Descriptions on our site are accurate to our knowledge but subject to change.
📦 Lost Property
Left something behind? We’ll mail it to you using the contact details we have. Postage and packaging will be charged to your card.
📅 Public Holiday Surcharge
A $100 surcharge (incl. GST) applies if you check out on a NZ public holiday, including:
- Christmas Day, Boxing Day, New Year’s Day, Jan 2, Waitangi Day, Matariki, Good Friday, and ANZAC Day.
🔌 Energy Use
Please help us conserve power:
- Turn off heating, lights, and appliances when not in use.
- In winter, leave heating on low only when not at the suite.
💳 Payment for Extras
Stay of Queenstown reserves the right to:
- Charge your card for any damage, missing items, or additional cleaning.
- Charge collection fees and 15% p.a. interest on overdue accounts.
- Take legal action for unpaid balances if necessary.
✅ Agreement
By confirming your booking and making a payment, you agree to all Terms & Conditions stated here.
Abuse or disrespect toward our team will not be tolerated.
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