Property Name: ALON CLOUD9
Street Address: R577+378, Tourism Rd, General Luna, Surigao del Norte
City : General Luna - Surigao del Norte
Postal Code : 8418
Contact Name: Patricia López
Phone: +63 9178312483
Email: reservations@cloud9surf.com
Amenities
- Baggage storage
- Concierge
- Lounge
- Swimming pool
- Air conditioning
- Beach
- Beachfront
- Bottled water
- Breakfast takeaway containers
- Breakfast, Continental
- Breakfast, free
- Express check-in / check-out
- Family rooms
- Fire extinguishers
- Garden
- Hygiene certification
- Internet
- Non-smoking rooms
- Picnic area
- Pool / Beach towels
- Raised toilet
- Safety deposit box
- Smoke-free property
- Sun deck
- Terrace
- Themed dinners
- Tour Assistance
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 2:00 PM
Check-Out: 11:00 AM
Property and Cancelation Policies :
Non-refundable if canceled within less than 15 days in advance of check-in.
Terms and Conditions
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed, and the room may be reassigned. The hotel reserves the right to cancel your reservation if we do not receive the advance deposit. You will receive a cancellation confirmation by email immediately after canceling your reservation.
Group travel is fun! When booking, please note the maximum occupancy rules: a maximum of two persons for single bed rooms (Queen or King), and three persons with advance notice and the additional specified amount.
SMOKING AND DAMAGE POLICIES:
Smoking is not allowed in our rooms or premises.
ALON CLOUD9 is not responsible for lost or forgotten personal items on the premises.
STANDARD RESERVATION:
The standard reservation price includes the following:
All services and facilities of the apartments mentioned on the pages of our website.
IMPORTANT :When making a reservation, you are booking a category of room (not a specific room). Each room category includes similar-sized and equipped apartments, although the interior design may differ.
Please note that your reservation is not finalized or verified until you receive a confirmation email from ALON CLOUD9.
TO EXTEND YOUR STAY:
After booking your stay with us, you can extend it (depending on availability) by indicating it before arrival. If you are already staying with us and wish to stay longer, please inform us at least 24 hours before the departure date. We will do our best to accommodate your new plans, which may include transferring to a similar room if necessary.
PET POLICIES:
Are pets allowed? Absolutely! A maximum of two pets per room is allowed at no additional charge. Just make sure your furry friends do their business in the designated area and remain on a leash. Sorry, pets are not allowed inside the room or in the pool areas (as per the health department's instructions). Additionally, pets cannot be left unattended at any time.No cats or venomous creatures are allowed.
MINIMUM AGE POLICIES:
All guests must be 18 years or older to confirm accommodation at ALON CLOUD9. A valid photo ID must be presented at the time of arrival to verify the guest's age.
ROOM CLEANING POLICIES:
Room cleaning will be provided every 2 days for stays of more than 4 days and every 3 days for stays of 5 days or more. If you need clean towels or sheets, please contact any team member.