Arrival & Departure: 
CHECK IN: STRICTLY 4PM. CHECK OUT: BY 11AM. Bedrooms will be available for use from 16:00 onwards, no earlier, if you arrive early, we cannot guarantee access to your room before 4pm. Rooms should be vacated by 11.00am on the day of your departure. 

Parking: 
There is very limited on-site parking at The Whittling House and access can not be guaranteed however there is on street parking available around the hotel. Please also note the spaces at The Whittling House are not easily accessible for larger vehicles.

The Whittling House Bar and Restaurant: 
Our bar and restaurant, is open to non-residents as well as residents and is very popular. Tables are not automatically reserved for residents, so we would recommend reserving your table in advance of your visit to The Whittling House to avoid disappointment. 
Breakfast is included in the room rate. Our breakfast menu is available between 7.30am – 10.00am on week days and 8.00am – 10.30am at the weekends.

Dogs: 
Dogs are only allowed in designated rooms and there is a fee of £15.00 per dog for accompanying dogs. Dogs are not to be left unattended in the rooms at any time. We also ask that you keep dogs off all beds and furniture. Dogs are not permitted in any of our other rooms and if you fail to notify us that you are bringing a dog and book a non-pet friendly room we reserve the right to cancel your reservation without notice. 

Cancellations: Bookings can be cancelled at any point but might incur charges. Bookings cancelled 5 days before check-in are subject to a 50% charge, Bookings cancelled less than 48 hours of check-in are liable to 100% of the booking total. If cancelled more than 5 days before your reservation there will be no charges. *Please note this is for bookings made directly with The Whittling House team. If you have booked via a third-party website such as booking.com you are subject to their cancellation policy which is outlined at the time of booking.
Failure to Arrive: In cases of no-show, failure to arrive for your booking will incur payment of the full amount of the reservation which will be charged to the card details used to secure the original reservation.
Early Departure Cancellation Policy: Once you arrive to the hotel for your stay, if you decide to end your stay earlier than the booked departure date, The Whittling House will retain 100% of the cost of your booking. Refunds cannot be processed on early departure bookings. 

Settlement of Account:
The full balance of the room rate is payable on check in to the hotel. Settlement of any additional costs on your account is payable by cash or card upon departure.  

Smoking Policy:
For the comfort and safety of all guests, we are an exclusively non-smoking establishment. In the event of any guests being caught smoking on The Whittling House premises, a surplus charge of £250 will be added to said guest’s bill to cover the cost of any cleaning needed. In the event of the fire alarm being triggered by a guest smoking at The Whittling House, an additional charge of £500 will be added to said guest’s bill to cover the cost of the fire brigade call out. 

Damage to our property: 
We reserve the right to charge guests the cost of rectifying damage which has been caused by the deliberate, negligent, or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the costs for payment to the registered address. We will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum. 

Liability: 
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges. CCTV is in operation at The Whittling House.