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The Black Elephant is Portland Maine's first traveler's hostel.  Our LOCATION CANNOT BE BEAT!  We are one block outside of Old Port and nestled among some of the finest eateries in the lovely India Street Neighborhood.  We are close to all major transport and are just a few blocks from The Casco Bay Ferry Lines.  We offer a communal kitchen, a funky lobby, and a beautiful outdoor garden area to relax in. 

We offer both private and group accommodations!  If you wish to book for a group please contact us directly and we will assist you!

As a result of the COVID-19 Pandemic we have made some temporary changes.  We will be operating some of our group dorms at 50% capacity.  If you are a private group and would like to utilize the whole space you must book the room privately.  We are offering a 20% discount for private bookings in our group dorms :)  Pease contact us directly and we will assist you - 207-712-7062

 **please note, if you book a dorm bed and show up and are visibly ill - or have a temperature - we will not allow you to stay in the dorm room.  We will try and move you to  private room, if available, but expect to pay a higher rate if you are relocated.  If we cannot relocate you or you object to the increase in price to do so, we will refund you for your stay and will not be liable to find you alternate accommodations **


Property Name: The Black Elephant Hostel

Address 1: 33 Hampshire St

City : Portland - Maine

Postal Code : 04101

Contact Name: Front Desk

Phone: 207-712-7062

Email: info@blackelephanthostel.com

Amenities
  • Baggage storage
  • Concierge desk
  • Lounge
  • wifi
  • garden space
  • games and books
  • camaraderie
  • award winningly delicious coffee

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 10:30 AM

Property and Cancellation Policies :

We have a 48 hour cancellation policy.
 

Cancellations received after 3 PM two days prior to your reservation will be charged for the first night of your stay (plus taxes).  No-shows will be charged for the first night of the reservation (plus taxes) and the remainder of your reservation will be canceled.   No refunds will be given for early departures.  In the event of a group cancellation within 14 days before your expected arrival, we reserve the right to retain your deposit, due to a loss of opportunity. 

As much as we will empathize with whatever life situation is forcing you to cancel, we must enforce our cancellation policy for ALL reasons for everyone.



Terms and Conditions

Payment & Arrival
The Black Elephant Hostel may pre-authorizeyour credit card before your arrival.  We take payment for yourfirst night's stay at time of booking and payment for the remainder of yourstay is due at check-in.  We accept cash (USD), credit cards,and debit cards.  A valid passport, government-issued photo IDor driver's license, as well as a credit card (in the name of thereservation) is required for check-in.  The Black Elephant Hostel is atraveler’s hostel.  It is meant for thosethat are passing through or here for a short visit – not for those that findthemselves without a home. There are length of stay restrictions. Wereserve the right to ask for proof of onward travel. No third partyreservations! No outside guests are allowed in the hostel.  If you bringsomeone into a dorm room to share your bed, you will be fined the cost to bookthe entire dorm room and expelled from the hostel. Anyone under the age of 18must be accompanied by a parent or legal guardian and may not stay in shared dormrooms.  Reservations for those 14 and up are permitted in a privateroom with the supervision of a parent or guardian.  You may not leave yourchildren unattended and you will be dismissed from the hostel if they are unruly.  Weare wheelchair accessible and have ADA compliant kitchen space and roomlocated on the first floor.

Lobby Hours & Check-in/Check-out
Front Desk open from 7:30 to 11 AM and 3 to 8 or10 PM for check in - depending on the season
High Season - April 15 to November 1st  - 3 to 10 PMLow Season - November 1 - April15th - 3 to 8 PM Sunday through Thursday and 3 to 10 PM Friday & Saturday(Doors to hostel open at 3 PM) 7:30 AM to 11 AM and 3 PM to 8 PMSunday through Thursday and 3 to 10 PM Friday & Saturday.
Check-in: 3 PM to 10 PM (Lobbyopens at 3 PM).  Check-in is during our PM lobby hours.  If youare not here by hours outlined above and we have not heard from you, we willconsider you a no-show.  Late check-in for private rooms canbe accommodated with advanced notice
Check-out: 10:30 AM  We offer freeluggage storage for our guests.
Please be sure to check your email 24 hoursprior to your arrival for helpful information.  
There is a 7 night maximum stay per guest per 60day period.  

**please note, if you book a dorm bed and show up and are visibly ill -or have a temperature (we will take the temperature of those staying in dorm accommodationsdaily) - we will not allow you to stay in the dorm room.  We will tryand move you to a private room, if available, but expect to pay a higherrate if you are relocated.  If we cannot relocate you or you object to theincrease in price to do so, we will refund you for your stay and will not beliable to find you alternate accommodations There will be no late arrivaloption for those that have booked a bed in a dorm!- NO EXCEPTIONS !!**

Group Bookings
We do not accept online group bookings of 5 ormore people unless you are booking a private room.  You must contact thehostel directly if you want to make a booking for a group. Group reservationsmay be asked for payment in full prior to arrival. In the event of acancellation less than 7 days before your arrival, we reserve the right tocharge 50% of your overall reservation total due to loss of opportunity.Any reservations made for a group without first contacting the hostel may becancelled without a refund of your deposit. 

Service Animals
You must notify the hostel at the time ofbooking that you will be traveling with a service animal.  WE do notallow service animals in training, emotional or therapy support animals.  We prefer that you book a private room foryou and your service dog, as others in a shared space may have issues withdogs. Your service animal must be under your control and with you at alltimes.   

Bicycles
We have a walled garden space with a bikerack.  The space is only accessible to guests.  You may store yourbicycle here.  You may not bring your bicycle into the hostel.

Deposits & Fees
We take payment for your first night's stayat time of booking - which will be refunded in the event of cancellation withinthe 48 hour cancellation policy.  If you have made a group booking youmust cancel 14 days in advance to receive a refund on your deposit.  
$5 unreturned room key fee, if the room key isnot returned upon check out.  
$25 unreturned locker key fee, if the locker key is not returned to thelocker at check out.
$10 wrong bunk fee - $5 failure to strip bed fee
We have a minimum $50 cleaning fee for spills,vomit etc..  
Any damage done by a service animal will result in a fine that will cover thecost of repairs.  
We have a late check-out fee of $25 per person.  There is anunreturned room key fee of $5.
If you book using a promocode you agree to any changes in fees necessary inaccordance with the terms and the conditions as described in the offer.

Discretion
All bookings are subject to availability and Black Elephant Hostel reserves theright to decline any booking at its discretion.

Alcohol Consumption
No person under the age of 21 may consume alcohol,and it is illegal to contribute to them.  Alcohol is not permitted to beconsumed within the dorm rooms, please relocate to the common area.  Wereserve the right to remove any guest for public intoxication at any time.

Conduct
As a guest of The Black Elephant Hostel you mustrespect and comply with the requests of our staff and treathostel property with courtesy. You may not jeopardize the health or safetyof our staff or other guests, nor interrupt their enjoyment of theproperty.  We do not allow weapons, drugs, or smoking inside thebuilding and the hostel is not a place for poor conduct such asdrunken or aggressive behavior.  If you are traveling with your children,you may not leave them unattended at the hostel - no exceptions!  Failureto comply with these rules will result in dismissal from the hostel propertywithout refund.

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