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Property Information

Quietly nestled in the cool shadowed streets of the oldest part of Old San Juan, between the famous San Juan Gate (Puerta de San Juan) and the Cathedral of San Juan Citadel is this quaint and unique gem of a hotel.


Property Name: Villa Herencia

Address 1: 23 Caleta de las Monjas

City : San Juan

Postal Code : 00901

Contact Name: Front Desk VH

Phone: 17877220989

Email: reservations@villaherencia.com

Amenities
  • Hot Tub

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 4:00 PM

Check-Out: 11:00 AM

Late Check-Out Hour: 2:00 PM

Late Check-out Fees: $ 25.00

Late check out (after 11:00 AM and before 2:00 PM) may result in a fee.

Property and Cancellation Policies :

Partial Charge - First Night Stay - If cancelled within 3 days of arrival

Terms and Conditions

Check In Time:
4:00 PM
Check Out Time:
11:00 PM
Reservation Policy
o  Use of the Jacuzzi, Hot Tubs or any other Hotel Facility is at your own risk. Lifeguards or safety monitors are NOT supplied. Please be responsible for any children, seniors or handicapped while using the facilities. 

o  Hotel Villa Herencia is a historic 2 level Villa. Front Desk hours are 7am to 11pm, for after hour assistance please call our sister Hotel CasaBlanca at (787) 977-0770  Sundeck Suites H8 & H9 are located on the second floor. Our Staff is available for help with your luggage.

o  Room check-out is at 12:00 pm. Check-out after 12:00pm may be subject to a $25.00 late checkout fee. Check-out after 2:00pm will be charged an additional night's stay at the best published rate.

o   Incidentals Deposit. If no credit card is provided at check in a $250 deposit will be collected at check in, this deposit will be reimbursed at check out if there are no incidental charges pending on your account. Incidentals charges include all fees explained below:

o   Room occupancy is two (2) guests per room. Additional person using existing bed on ages 17 and older has a charge of $20. No roll-away beds available. Cribs are available for $15.00 fee of charge upon request and subject to availability.

o   Smoking is prohibited; smoking in non-designated smoking areas within the hotel's premises will be considered a violation of this rule and may merit a $200.00 cleaning fine.

o   Lost room keys may incur a $5.00 replacement fee, while lost air conditioner remotes may incur $25.00 replacement fee.

o   Use of clothing irons within the room is strictly forbidden due to potential fire hazards. A steamer may be provided at the front desk free of charge, simply request one anytime. Hair dryer and other amenities are also available upon request.

o   Room accessories and linens that are taken or damaged will be considered property of the guest and will incur in a replacement fine of $150 per item to be charged to the credit card provided at check in for Incidentals as agreed by signing this statement.

o   Internet Wifi is available in ALL rooms FREE of charge; ask front desk for the access key.

o   Filtered water and ice is available free of charge upon request. Bottled water is available for purchase for $2 at the Front Desk.

o   Cancellations depend on the rates booked:
Regular reservations: Reservations can be canceled or modified up to 72 hours prior to check in time at 3:00pm. After this 3 day period no refunds or cancellations are allowed as we are a very small hotel and it is certain that we will not be able to sell the room we have reserved for you.
Group Rates: Please see Group policies at the end.
Non Refundable Rates: Special event rates are non refundable, please continue reading to learn if this applies to your reservation.

Villa Herencia Hotel will not be responsible for accidents or injuries to guests and/or loss of valuables of any kind; management reserves the right to refuse service.

Rooms may be visually inspected by hotel staff and if so determined, guests may be charged for the repair and/or replacement of damaged or missing equipment, furniture and/or artwork occurred during their stay. By signing below I agree that a deduction equal to the replacement amount of the damaged item will be charged to my credit credit card no later than my check out date.

PRIVACY POLICY:  “We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.”SECURITY POLICY: “Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.”

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