RESERVATIONS

CHECK-IN REQUIREMENTS:

Guests must be at least 21 years of age to check in at TheHistoric Mora Inn (the “Inn” or “Property”).  In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in.  A valid signed, and pre-approved credit card in the name of the guest registration is also required.  It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30business days. We require valid contact information from the guest making the reservations including first and last name, valid credit card, address, phone number, email, and signature.  The names of all guests occupying the room must be registered as well. We accept Visa, Master Card,American Express, and Discover Card. Ensuring the financial security of our customers is a huge priority for the Historic Mora Inn. Our application platform does not store credit card information. Rather, it connects to a third-party secure, encrypted, and token-based vault for payments and processing, ensuring complete payment card industry (PCI) compliance.All reservations, whether booked online, in person, or by phone, will be on an authorized hold for the full reservation amount at the time you make your reservation plus an additional $50 incidental hold.  

CHECK-IN TIME: 

3:00 p.m. 

CHECK-OUT PROCEDURE: 

Check-out time is 11 a.m.  Please check out with the FrontDesk so that housekeeping may begin cleaning your room as soon as possible.  If you require a later check-out, please contact the Front Desk prior to the day of your departure and we will do our best to accommodate your request.  If accommodations requests are not available and the guest is not checked out by 12:00 p.m., the Historic Mora Inn has full discretion to charge an additional one night’s charge for the room(s).  

CANCELLATION:

The Historic Mora Inn is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be canceled 7 days prior to your arrival date in order to avoid a full reservation cancellation fee. If you cancel any reservation, you must obtain and save the cancellation number for your records. Please note that this applies to direct bookings with The Historic Mora Inn. For bookings made through online travel agencies, please contact the booking provider directly to get information about their policies. 

CHILDREN: 

Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding.  As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times.  For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the HistoricMora Inn property unsupervised. CREDIT CARD AUTHORIZATION BY CORPORATE THIRD PARTIES:
Please contact The Historic Mora Inn at least 1 week prior to the guest’s arrival to request a credit card authorization form.   

DO NOT DISTURB AND ACCESS TO ROOMS:

The Housekeeping Staff may enter the room to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, to verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Terms and Conditions. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when any Terms & Conditions are broken. Law enforcement will be granted immediate access to the Property and rooms of evicted guests.  EARLY CHECK-IN/PRE-REGISTRATION:Early check-in is offered based on availability.  If you require a guaranteed check-in for arrival prior to 3 p.m. then pre-registration and payment may be required.  Please contact Front Desk staff directly to make reservations requesting early check-in at (575) 387-5230. Same day check-in requests will not be available. EARLY DEPARTURE: Guests who check out of the Inn after 11:00 a.m. and prior to their scheduled departure date are subject to our cancellation policy. Cancellation fees may apply. GROUP RESERVATIONS AND CANCELLATIONS: Large group reservations, defined as 3 or more rooms/RV slots, must provide a nonrefundable 25% deposit upon confirmed reservation. Reservations canceled two (2) weeks prior to the arrival date to avoid any further charges or fees. Reservations canceled one (1) week prior to arrival will be charged 50% of the remainder full reservation amount. Cancellations made less than a week of arrival will be charged a 100% for the remaining full reservation balance.  LINEN CHANGING:
Your comfort is very important to us.  For guests staying multiple nights, a bedlinen change is available upon request. We hope our guests will assist us in decreasing our environmental impact and water use by reusing towels as much as possible, however, if new towels are needed, please let us know and we will replace them.  Please contact our Front Desk staff if you have any additional questions or concerns. 

NO SHOW CHARGES:

Reservations will be held until 11:00 a.m. the following day after your scheduled arrival date. If you have not checked in by that time, a“no-show” charge of the full amount of your booking plus tax will be charged to your credit card and your reservation will be canceled. The Historic Mora Inn is not responsible for weather conditions, personal emergencies, or schedule changes. Please note that this applies to direct bookings with TheHistoric Mora Inn. For bookings made through online travel agencies, please contact the booking provider directly to get information about their policies. 

NO SMOKING:

This is a 100 % NON-SMOKING establishment. A detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facilities, fees will be assessed, and you may be evicted without any refund. Guests who smoke are permitted to do so outside in designated areas. 

NO PARTIES:

The Historic Mora Inn enforces a No In-Room Party Policy to ensure we can protect the Property and our guests at all times.  No parties, loud disturbances, and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning)will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave the Property without a refund.  Registered guest(s) are responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M.  If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party.  You may be ordered to vacate the premises without a refund and may be assessed a Guest Disturbance Fee of $25per affected reservation. QUIET HOURS:  10:00 p.m. to 9:00 a.m. If you become aware of a disruptive guest, please contact the Front Desk staff immediately by text, phone, or in person. Voices or other devices must be kept at a respectful low level at all times.  Doors should be opened and closed quietly.  No congregating or loud noises near buildings. 

PAYMENT:  

All reservations and registration must be guaranteed with a valid major credit card.  We acceptVisa, Master Card, American Express, and Discover Card. Cash (USD) payment is welcomed with a signed and pre-authorized credit card.  All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash.  Checks and foreign currency are not accepted.  Guests paying in cash are still required to be put on $50 incidental credit card authorized hold should any incidentals occur during the reservation stay. Upon checkout, the guest will have the option to pay the incidentals in cash, and a credit card charge will not be processed. PRE-AUTHORIZATION AT CHECK-IN: We require pre-authorized credit cards/debit cards at check-in.  A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for any remaining amount not already charged for the reservation plus a separate $50incidental hold.  Pre-authorization is not a charge to your account, it isa hold on those funds.  Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank.  Generally, most banks release the hold within3-5 days.  It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations.  We are unable to remove pre-authorizations directly through our Inn. RATES& OCCUPANCY: All rates are quoted in United States currency, plus taxes & fees and are published online based on room type.  Rates may increase without notice.  Rates as advertised on The Historic Mora Inn website or any other website or promotional material are subject to change at any time and may increase or decrease at the Inn’s discretion.  Room occupancy requirements are based on room size and safety considerations:Full Room and Queen Room maximum occupancy is 4; King Room maximum occupancy is2; and RV slot maximum occupancy is 6. If you exceed the maximum number of guests allowed, you will be asked to rent another guest room for proper accommodations or vacate the Inn.   

ROOM KEYS:

Room keys or key codes are issued to the registered guest(s).  No room keys or key codes will be issued to youth under 21 at any time.  Identification is required if you have lost your key or key code and require a duplicate or reset. Please return room keys to Front Desk at check-out. SPECIAL REQUESTS: We will make every effort to honor special requests such as a specific room number, adjacent rooms, or other amenities upon your arrival. All special requests are noted on reservations and we will do our best to accommodate them.  However, the availability of these items cannot be guaranteed in advance. VISITORS: No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival.  Visitors must be accompanied by the registered guest at all times.  As a registered guest, you are responsible for your visitor at all times and may be charged a $25 Extra Person fee for guests on the property after 10:00 p.m. WASTE DISPOSAL: A dumpster container is free and accessible to all guests.  However, guests with RV slot reservations must make every effort to keep their reserved area clean during the reservation period.  Dispose of all garbage properly in the dumpster during your stay and upon checkout.  Under no circumstances shall any garbage be placed outside the dumpster container. Dumping of hazardous material is not allowed. Dumping of items such as batteries, tires, and car oil is prohibited.It is the guest’s responsibility to dispose of such items. No dumping of oversized items. The Historic Mora Inn, at its sole discretion, may assess a charge of a minimum of $25.00 and up to $150.00, for each violation discovered during the reservation stay, upon, and after checkout.  The guest acknowledges that these charges are imposed in order to reimburse the Historic Mora Inn for time and expenses incurred by the Historic Mora Inn in enforcing this provision and upholding the safety, cleanliness and, integrity of the Historic Mora Inn property.  The Landlord, at its sole discretion, may assess a charge up to $500.00 against Tenant for each violation of this paragraph 52, which chargeTenant acknowledges is imposed in order to reimburse Landlord for time and expenses incurred by Landlord in enforcing this provision of the Lease, and notas a penalty.  

PETS

Dogs, under 50 lbs., are the only permitted pets. Other animals are NOT permitted in the Inn except for ADA Service Animals. The maximum number of allowable pets per room is 2. Vaccination proof is required. Pets must be on a controllable leash at all times when not inside the guest room. Guests must use the designated areas to relieve their pets.  Guests are responsible for cleaning up after their pets and properly disposing of waste in the designated receptacles. Pet waste may not be disposed of inside the room or property common space. Pets left unattended will result in a non-negotiable non-refundable fee of $50 for the first incident and $100 for the second incident. If a third incident is reported, alternative arrangements must be made for the pet. Noise/Disruptive Complaints: If management receives one complaint, the guest will receive a warning. If management receives two complaints, alternative arrangements must be made for their pet. Damages to your room, the furnishing, or any other area of the Property caused by your pet are your sole responsibility. Guests understand that they will be charged for any damages incurred during the full reservation stay to the extent of the Property Damage section of these Terms & Conditions. The room or rooms are subject to damage inspection at any time and upon check-out. A minimum $50 charge may apply. Pets are not permitted in the cafe areas.  

ADA SERVICE ANIMALS:

ServiceAnimals as defined by the ADA are not pets and shall be with, and under control by their owners/handlers at all times.  According to Federal Code 35.136(d): Animal under handler’s control, A service animal shall be under the control of its handler. A service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means). TheInn may charge the same fee for damages as charged to other guests for any damage to our property, rooms, or RV pads. If a service animal is out of control (including barking), for any reason other than the task it is trained to perform for its handler, and the handler does not take effective action to control it, staff may request that the animal be removed from the premises. Service animals left unattended on the property may be assessed a fee. 

PROPERTY DAMAGE

 

DAMAGE AND/OR THEFT OF INN PROPERTY:

You are liable for any damage howsoever caused (whether by deliberate, negligent, or reckless act) to the room(s), Inn’s premises, or property caused by you or any person in your party, whether or not staying at the Inn during your stay. The Historic Mora Inn reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall, at its sole discretion, deem necessary to compensate or make good the cost or expenses incurred or suffered by The Historic Mora Inn as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right, and you hereby authorize us, to charge your credit or debit card for any damage incurred to your room or the Inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, revenue loss while room is being repaired, etc.  We will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 120% of full and new replacement value plus any revenue loss while room is being repaired. Any damage to the Inn property, whether accidental or willful, is the responsibility of the registered guest for each reserved room.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued. DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, and blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article, and any revenue loss while the room is being repaired. DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
The Historic Mora Inn reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the Property, including detector heads in public areas, guest rooms, break glass points, and fire extinguishers.  Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the Inn due to their actions and will be evicted from the Inn.  Depending on the severity of the guest’s actions, law enforcement may become involved at the Inn’s discretion.  Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or theInn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, revenue loss while the room is being repaired etc. INFESTATION: The cleanliness of our rooms is extremely important to our guests.  If you bring any infestation into your room or onto our Property, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation. 

LOST AND FOUND

TheHistoric Mora Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately at (575) 387-5230 or guestservices@historicmorainn.com and we will try to assist you in locating your lost item. 

FOUND ITEMS:

The Historic Mora Inn is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.  Reasonable effort will be made to notify the guest that an item has been found.  Perishable items, underwear, and miscellaneous toiletries are discarded. After fourteen (14) days, unclaimed item(s) arethrown away, given to local organizations, or disposed of accordingly by The Historic Mora Inn. 

RETURN:

We would be happy to return your lost item(s) to you.  Your credit card will be charged packaging and postage, plus a $10.00 handling fee.  A separate receipt will be mailed to you.  The Historic Mora Inn is not responsible for any item lost or misdirected during shipment.  

GENERAL

 ALCOHOL POLICY:
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in theirroom.  Alcohol is not allowed in public areas such as the lobby, halls, etc. CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited.  These items and activities will be treated as smoking, a fine assessed, and the guest may be evicted with no refunds. COOKING, COOKING  APPLIANCES,COMBUSTIBLES, OR FIREWORKS:The safety of our guests, staff, and this facility is extremely important to us.  Except for the microwave and refrigerator (if available)that the Inn provides, preparation of food in guest rooms by any type of cooking appliances is prohibited.  A minimum fee of $150.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames, or cooking grills, either charcoal or gas are permitted with manager approval in designated area. Fireworks are not allowed anywhere on the Property.  ENFORCEMENT:All staff are trained and required to respond to potential violations of our Terms & Conditions. Guests who refuse to abide by the reasonable standards and policies established by The Historic Mora Inn for safety of all guests, staff, owners, property, and the operation and management of the Inn will be evicted, with no refund. In addition to the room charge, a minimum $50.00 cleaning fee per room will be charged for infraction(s) of our Terms & Conditions. 

FIREARMS AND WEAPONS:

The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on the Property.  The Historic Mora Inn recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes.  This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises.  The Historic Mora Inn is private property.  Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto ourProperty for storage purposes only, with the understanding that they are personally responsible for following:
·        Guests must abide by all Federal, State, and local laws.
·        Fire arm and weapons must be appropriately registered.
·        Fire arms must be unloaded.
·        No cleaning of firearms is permitted on the Property.
·        Fire arms and weapons must be safeguarded and secured in either a locked, hard sidedfirearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
Guests and vendors who fail to abide by our policy may be asked to leave the Property, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties.   No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy. IN CASE OF FIRE OR EMERGENCY:
Please notify Front Desk at (575) 387-5230 in the event of afire or other emergency.  All guest rooms are equipped with smoke detectors.  In case of fire, vacate your room and stay at a safe distance from the building. PARKING AT OWN RISK: All vehicles are parked at the risk of the owner.  The Historic Mora Inn shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked near the Property. RIGHT TO REFUSE SERVICE:  The Historic Mora Inn is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws.  The Historic Mora Inn has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our Inn or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of New Mexico and the owners for the operation and management of the property.  The Historic Mora Inn will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the Inn for an unlawful purpose; seeks to bring in to the Inn: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to Inn property or guests; causes or permits persons to exceed the maximum allow able occupancy of room, refuses to abide by the reasonable standards or policies established by The Historic Mora Inn for the operation and management of our Inn. 

WEBSITE:

TheHistoric Mora Inn makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free.  The Historic Mora Inn does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice. Wi-Fi ACCESS: Access to our Wi-Fi is free for our registered guests and café patrons.  The Inn Wi-Fi access code is subject to change without notice.  Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi equipment, and interference from other local wireless signals.  The Historic Mora Inn assumes no liability for guest use. 

Other

COMPLAINTS AND CLAIMS

Any complaints and/or claims made by you, or your gusts or visitors will be treated by us with the utmost seriousness. Please report any claims for loss of or damage to your or your guest's or visitor's property or any claims for personal injury to us as soon as reasonably practical after becoming aware of the claim and if this is after you have left the Inn, no later than 3 working days after the date on which you leave the Inn.  We will conduct our own investigation and will involve the police either at the request of a victim to any such claim or where we have a reasonable belief that a criminal offense has or may have been committed. 

INDEMNITY FOR LOSS CAUSED BY YOU

By making a reservation with us, you agree to release and hold harmless the Inn from any liability, costs or expenses that you or your guests cause to the Historic Mora Inn, to any other guests of the Inn or their property, or to yourself, including without limitation any arising from your or your guests' use of any facilities and amenities provided by the Inn. This does not exclude or limit our liability for personal injury resulting from the negligence of the Inn, its employees or agents or any other liability which cannot be excluded by law. 

FORCE MAJEURE

Where the Historic Mora Inn’s performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control, including floods, earthquakes, extreme adverse weather conditions, natural disasters, acts of God, acts of terrorism, fire or failure of electric power, gas, water or other utility service, plant machinery, computers, vehicles, collapsing of building structures, government or public authority interventions, pandemics, strikes, labor disputes, accidents and emergency repair works, then the Inn's liability to you shall be limited to refunding to you any sum that you have already paid to us in respect of those obligations that we are unable to fulfill. 

The Historic Mora Inn reserves the right to amend, modify, change, cancel, vary or add to these Terms & Conditions or the arrangements and content featured on the Inn’s website at any time without prior notice.  Please check our website regularly for updates to Terms & Conditions. Any modification to these Terms & Conditions that occurs before your departure is considered apart of your reservations agreement with us. A copy of these Terms &Conditions is located on our website, and available from Front Desk staff upon request.