RESERVATIONS

CHECK-IN REQUIREMENTS:

Guests must be at least 21 years of age to check in at TheHistoric Mora Inn (the “Inn” or “Property”).  In the interests of securityand to prevent fraud, guests are required to confirm their identity by providingtheir valid government issued photo identification (State driver’s license, passport, etc.) at check-in.  Avalid signed, and pre-approved credit card in the name of the guestregistration is also required.  It is your responsibility to fully understandthe manner in which your bank processes pre-authorizations and charges to yourcredit/debit card.  Some banks hold pending authorizations for up to 30business days. We require valid contact information from the guest making the reservationsincluding first and last name, valid credit card, address, phone number, email,and signature.  The names of all guests occupying the room must beregistered as well. We accept Visa, Master Card,American Express, and Discover Card. Ensuring the financial security of ourcustomers is a huge priority for the Historic Mora Inn. Our applicationplatform does not store credit card information. Rather, it connects to athird-party secure, encrypted, and token-based vault for payments andprocessing, ensuring complete payment card industry (PCI) compliance.All reservations, whether booked online, in person, or by phone,will be on an authorized hold for the full reservation amount at the time youmake your reservation plus an additional $50 incidental hold.  

CHECK-IN TIME: 

3:00p.m. 

CHECK-OUT PROCEDURE: 

Check-out time is 11 a.m.  Please check out with the FrontDesk so that housekeeping may begin cleaning your room as soon aspossible.  If you require a later check-out, please contact the Front Deskprior to the day of your departure and we will do our best to accommodate yourrequest.  If accommodations requests are not available and the guest isnot checked out by 12:00 p.m., the Historic Mora Inn has full discretion to chargean additional one night’s charge for the room(s).  

CANCELLATION:

The Historic Mora Inn is not responsible for weather conditions,personal emergencies, or schedule changes. Reservations must be canceled 7 daysprior to your arrival date in order to avoid a full reservation cancellationfee. If you cancel any reservation, you must obtain and save the cancellationnumber for your records. Please note that this applies to direct bookings withThe Historic Mora Inn. For bookings made through online travel agencies, pleasecontact the booking provider directly to get information about their policies. 

CHILDREN: 

Childrenaged 12 and under stay for free when sharing a room with one or more payingadult(s), using existing bedding.  As the parents, guardians, orchaperones of children you are personally and legally responsible for and mustsupervise them at all times.  For safety reasons, please donot leave children unattended in guest rooms or allow them to roam the HistoricMora Inn property unsupervised. CREDITCARD AUTHORIZATION BY CORPORATE THIRD PARTIES:
Pleasecontact The Historic Mora Inn at least 1 week prior to the guest’s arrival torequest a credit card authorization form.   

DO NOT DISTURB AND ACCESS TO ROOMS:

The Housekeeping Staff may enter the room to clean the room,check for safety, and verify the condition of the room. Management reserves theright to enter a room for reasonable purposes, such as an emergency,housekeeping, maintenance, to verify that the room, its furnishings, andmechanical equipment are intact, or to address or prevent a violation of our Termsand Conditions. In the event of suspected illegal activity, management reservesthe right to summon law enforcement to aid in eviction. The right to privacyends when any Terms & Conditions are broken. Law enforcement will begranted immediate access to the Property and rooms of evicted guests.  EARLY CHECK-IN/PRE-REGISTRATION:Early check-in is offered based on availability.  If yourequire a guaranteed check-in for arrival prior to 3 p.m. then pre-registrationand payment may be required.  Please contact Front Desk staff directly tomake reservations requesting early check-in at (575) 387-5230. Same day check-inrequests will not be available. EARLYDEPARTURE:Guestswho check out of the Inn after 11:00 a.m. and prior to their scheduleddeparture date are subject to our cancellation policy. Cancellation fees mayapply. GROUP RESERVATIONS  AND CANCELLATIONS: Large group reservations, defined as 3 or more rooms/RV slots, mustprovide a nonrefundable 25% deposit upon confirmed reservation. Reservations canceledtwo (2) weeks prior to the arrival date to avoid any further charges or fees. Reservations canceled one (1) week prior to arrival will be charged 50% of the remainderfull reservation amount. Cancellations made less than a week of arrival will becharged a 100% for the remaining full reservation balance.  LINENCHANGING:
Yourcomfort is very important to us.  For guests staying multiple nights, a bedlinen change is available upon request. We hope our guests will assist usin decreasing our environmental impact and water use by reusing towels as muchas possible, however, if new towels are needed, please let us know and we willreplace them.  Please contact our Front Desk staff if you have anyadditional questions or concerns. 

NO SHOW CHARGES:

Reservations will be held until 11:00 a.m. the following dayafter your scheduled arrival date. If you have not checked in by that time, a“no-show” charge of the full amount of your booking plus tax will be charged toyour credit card and your reservation will be canceled. The Historic Mora Innis not responsible for weather conditions, personal emergencies, or schedulechanges. Please note that this applies to direct bookings with TheHistoric Mora Inn. For bookings made through online travel agencies, pleasecontact the booking provider directly to get information about their policies. 

NO SMOKING:

This is a 100 % NON-SMOKING establishment. A detailed log ismaintained on each room and linen. Rooms are rented to guests in appropriatecondition without any prohibited odor. Housekeeping and Front Desk staff aretrained and skilled in identifying the odors from prohibited items. If ourinvestigation concludes that you have smoked in your room, cooked, or brought aprohibited item into our facilities, fees will be assessed, and you may beevicted without any refund. Guests who smokeare permitted to do so outside in designated areas. 

NO PARTIES:

The Historic Mora Inn enforces a No In-Room Party Policy toensure we can protect the Property and our guests at all times.  Noparties, loud disturbances, and/or noise-nuisance are allowed or tolerated onthese premises. In the event of a disturbance, one polite request (warning)will be given to reduce the noise.  If our request is not followed, theguest will be asked to leave the Property without a refund.  Registered guest(s) are responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M.  If found withmore “people” not listed on the Guest Registration Form after 10:00 P.M. yourstay will be considered a party.  You may be ordered to vacate thepremises without a refund and may be assessed a Guest Disturbance Fee of $25per affected reservation. QUIET HOURS:  10:00 p.m. to 9:00 a.m. If youbecome aware of a disruptive guest, please contact the Front Desk staffimmediately by text, phone, or in person. Voices or other devices must be keptat a respectful low level at all times.  Doors should be opened and closedquietly.  No congregating or loud noises near buildings. 

PAYMENT:  

All reservations andregistration must be guaranteed with a valid major credit card.  We acceptVisa, Master Card, American Express, and Discover Card. Cash (USD) paymentis welcomed with a signed and pre-authorized credit card.  All guests arerequired to present a valid major credit card and government issued photoidentification even if guests are planning on paying in cash.  Checks andforeign currency are not accepted.  Guestspaying in cash are still required to be put on $50 incidental credit card authorizedhold should any incidentals occur during the reservation stay. Upon checkout,the guest will have the option to pay the incidentals in cash, and a credit cardcharge will not be processed. PRE-AUTHORIZATION AT CHECK-IN: We require pre-authorized credit cards/debit cards atcheck-in.  A pre-authorization is a temporary hold of a specific amount ofyour available credit limit balance placed on your credit/debit card for any remainingamount not already charged for the reservation plus a separate $50incidental hold.  Pre-authorization is not a charge to your account, it isa hold on those funds.  Once your actual charge is posted at check-out itcan take anywhere from 24 hours to 30 days for the original pre-authorizationto be removed by your bank.  Generally, most banks release the hold within3-5 days.  It is your responsibility to be aware of how your bank handlesall of your transactions, including pre-authorizations.  We are unable toremove pre-authorizations directly through our Inn. RATES& OCCUPANCY:Allrates are quoted in United States currency, plus taxes & fees and arepublished online based on room type.  Rates may increase withoutnotice.  Rates as advertised on The Historic Mora Inn website or any otherwebsite or promotional material are subject to change at any time and mayincrease or decrease at the Inn’s discretion.  Room occupancy requirements are based on room size and safety considerations:Full Room and Queen Room maximum occupancy is 4; King Room maximum occupancy is2; and RV slot maximum occupancy is 6. If you exceed the maximum number ofguests allowed, you will be asked to rent another guestroom for properaccommodations or vacate the Inn.   

ROOM KEYS:

Roomkeys or key codes are issued to the registered guest(s).  No room keys orkey codes will be issued to youth under 21 at any time.  Identification isrequired if you have lost your key or key code and require a duplicate or reset. Please return room keys to Front Desk at check-out. SPECIAL REQUESTS:We will make every effort to honor special requests such as a specificroom number, adjacent rooms, or other amenities upon your arrival. All specialrequests are noted on reservations and we will do our best to accommodate them.  However, the availability of these items cannot be guaranteed in advance. VISITORS:No visitors after 10:00 p.m. Visitors must notify Front Desk upontheir arrival.  Visitors must be accompanied by the registered guest atall times.  As a registered guest, you are responsible for your visitor atall times and may be charged a $25 Extra Person fee for guests on the propertyafter 10:00 p.m. WASTE DISPOSAL:A dumpster containeris free and accessible to all guests.  However,guests with RV slot reservations must make every effort to keep their reserved areaclean during the reservation period.  Disposeof all garbage properly in the dumpster during your stay and upon checkout.  Under no circumstances shall any garbage beplaced outside the dumpster container. Dumping of hazardous material is notallowed. Dumping of items such as batteries, tires, and car oil is prohibited.It is the guest’s responsibility to dispose of such items. No dumping ofoversized items. The Historic Mora Inn, at its sole discretion, may assess acharge of a minimum of $25.00 and up to $150.00, for each violation discoveredduring the reservation stay, upon, and after checkout.  The guest acknowledges that these charges areimposed in order to reimburse the Historic Mora Inn for time and expensesincurred by the Historic Mora Inn in enforcing this provision and upholding thesafety, cleanliness and, integrity of the Historic Mora Inn property.  TheLandlord, at its sole discretion, may assess a charge upto $500.00 against Tenant for each violation of this paragraph 52, which chargeTenant acknowledges is imposed in order to reimburse Landlord for time andexpenses incurred by Landlord in enforcing this provision of the Lease, and notas a penalty.  

PETS

Dogs, under 50 lbs., are the only permitted pets. Other animals are NOT permitted in the Inn except for ADA Service Animals. The maximum number of allowable pets per room is 2. Vaccination proof is required. Pets must be on a controllable leash at all times when not inside the guest room. Guests must use the designated areas to relieve their pets.  Guests are responsible for cleaning up after their pets and properly disposing of waste in the designated receptacles. Pet waste may not be disposed of inside the room or property common space. Pets left unattended will result in a non-negotiable non-refundable fee of $50 for the first incident and $100 for the second incident. If a third incident is reported, alternative arrangements must be made for the pet. Noise/Disruptive Complaints: If management receives one complaint, the guest will receive a warning. If management receives two complaints, alternative arrangements must be made for their pet. Damages to your room, the furnishing, or any other area of the Property caused by your pet are your sole responsibility. Guests understand that they will be charged for any damages incurred during the full reservation stay to the extent of the Property Damage section of these Terms & Conditions. The room or rooms are subject to damage inspection at any time and upon check-out. A minimum $50 charge may apply. Pets are not permitted in the cafe areas.  

ADA SERVICE ANIMALS:

ServiceAnimals as defined by the ADA are not pets and shall be with, and under control by their owners/handlers at all times.  According to Federal Code 35.136(d): Animal under handler’s control, A service animal shall be under the control of its handler. A service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means). TheInn may charge the same fee for damages as charged to other guests for any damage to our property, rooms, or RV pads. If a service animal is out of control (including barking), for any reason other than the task it is trained to perform for its handler, and the handler does not take effective action to control it, staff may request that the animal be removed from the premises. Service animals left unattended on the property may be assessed a fee. 

PROPERTY DAMAGE

 

DAMAGE AND/OR THEFT OF INNPROPERTY:

You are liable for any damage howsoever caused (whether bydeliberate, negligent, or reckless act) to the room(s), Inn’s premises, orproperty caused by you or any person in your party, whether or not staying atthe Inn during your stay. The Historic Mora Inn reserves the right to retainyour credit card and/or debit card details as presented at registration andcharge or debit the credit /debit card such amounts as it shall, at its solediscretion, deem necessary to compensate or make good the cost or expensesincurred or suffered by The Historic Mora Inn as a result of theaforesaid.  Should this damage come to light after the guest has departed,we reserve the right, and you hereby authorize us, to charge your credit ordebit card for any damage incurred to your room or the Inn property during yourstay, including and without limitation for all property damage, missing ordamaged items, smoking fee, cleaning fee, guest compensation, revenue losswhile room is being repaired, etc.  We will make every effort to rectifyany damage internally prior to contracting specialists to make the repairs, andtherefore will make every effort to keep any costs that the guest would incurto a minimum. DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing, and equipment includingthe removal of electronic equipment, towels, artwork, etc. will be charged at120% of full and new replacement value plus any revenue loss while room isbeing repaired. Any damage to the Inn property, whether accidental or willful,is the responsibility of the registered guest for each reserved room.  Anycosts associated with repairs and/or replacement will be charged to the creditcard of the registered guest.  In extreme cases, criminal charges will bepursued.DAMAGE TO MATTRESSESAND BEDDING:Damageto mattresses and linen including towels, mattress pads, sheets, bedspreads, andblankets resulting from the use of body oils, make-up, shoe-polish, etc. willresult in a charge for the special cleaning, repair or replacement of thedamaged article, and any revenue loss while the room is being repaired.DAMAGEOR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
The Historic Mora Inn reserve the right to take action against any guest orvisitor found to have tampered or interfered with any detection equipmentthroughout the Property, including detector heads in public areas, guest rooms,break glass points, and fire extinguishers.  Guests or visitors found tohave tampered with any fire detection or fire-fighting equipment will be chargedwith any costs incurred by the Inn due to their actions and will be evictedfrom the Inn.  Depending on the severity of the guest’s actions, lawenforcement may become involved at the Inn’s discretion.  Should the factthat fire-fighting or detection equipment had been tampered with come to lightafter the guest has departed, we reserve the right and you hereby authorize usto charge your credit or debit card for any damage incurred to your room or theInn property during your stay, including and without limitation for allproperty damage, missing or damaged items, smoking fee, cleaning fee, guestcompensation, revenue loss while the room isbeing repairedetc. INFESTATION:The cleanliness of our rooms is extremely important to ourguests.  If you bring any infestation into your room or onto our Property,we may charge you for any and all costs and expenses, including immediate orurgent response requirements and loss of room revenue, that we deem necessaryto address the infestation. 

LOSTAND FOUND

TheHistoric Mora Inn assumes no liability for lost, misplaced, stolen, or damagedvaluables or belongings. If you discover that you have left behind something ofvalue to you, please call us immediately at (575) 387-5230 or guestservices@historicmorainn.com andwe will try to assist you in locating your lost item. 

FOUND ITEMS:

TheHistoric Mora Inn is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by ourguests and found after departure by Housekeeping will be collected, logged in,and kept in a secure location for collection by the owner for up to fourteen(14) days.  Reasonable effort will be made to notify the guest that anitem has been found.  Perishable items, underwear, and miscellaneoustoiletries are discarded. After fourteen (14) days, unclaimed item(s) arethrown away, given to local organizations, or disposed of accordingly by TheHistoric Mora Inn. 

RETURN:

We would be happy toreturn your lost item(s) to you.  Your credit card will be chargedpackaging and postage, plus a $10.00 handling fee.  A separate receiptwill be mailed to you.  The Historic Mora Inn is not responsible for anyitem lost or misdirected during shipment.  

GENERAL

 ALCOHOL POLICY:
Registered guests of legal agewho choose to bring their own alcoholic beverages must consume those in theirroom.  Alcohol is not allowed in public areas such as the lobby, halls,etc. CANDLE,INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) areprohibited.  These items and activities will be treated as smoking, a fineassessed, and the guest may be evicted with no refunds. COOKING, COOKING  APPLIANCES,COMBUSTIBLES, OR FIREWORKS:The safety of our guests, staff, and this facility is extremelyimportant to us.  Except for the microwave and refrigerator (if available)that the Inn provides, preparation of food in guest rooms by any type ofcooking appliances is prohibited.  A minimum fee of $150.00 will be chargedfor cooking in a room, including, but not limited to coffee makers, hot plates,toaster ovens, water heaters, rice cookers, combustible, open flame, barbecuegrill, burners, heating appliance, or any other item intended for cooking. Openfires, flames, or cooking grills, either charcoal or gas are permitted withmanager approval in designated area. Fireworks are not allowed anywhere on the Property.  ENFORCEMENT:All staff are trained and required to respond to potentialviolations of our Terms & Conditions. Guests who refuse to abide bythe reasonable standards and policies established by The Historic Mora Inn forsafety of all guests, staff, owners, property, and the operation and managementof the Inn will be evicted, with no refund. In addition to the roomcharge, a minimum $50.00 cleaning fee per room will be charged forinfraction(s) of our Terms & Conditions. 

FIREARMS AND WEAPONS:

Thesafety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests,vendors, staff, and owners, and pertains to the presence of firearms andweapons on the Property.  The Historic Mora Inn recognize that guests andvendors may legally possess firearms or weapons for a variety of legitimatepurposes.  This policy has been developed to create a safe environment byproviding appropriate guidance over the custody of firearms and weapons on ourpremises.  The Historic Mora Inn is private property.  Guests, whoare lawfully permitted to possess a firearm or weapon, may bring such onto ourProperty for storage purposes only, with the understanding that they arepersonally responsible for following:
·        Guestsmust abide by all Federal, State, and local laws.
·        Firearmand weapons must be appropriately registered.
·        Firearmsmust be unloaded.
·        Nocleaning of firearms is permitted on the Property.
·        Firearmsand weapons must be safeguarded and secured in either a locked, hard sidedfirearm container or a soft gun case provided by the guest at all times andclearly labeled with their name and contact information.
Guestsand vendors who fail to abide by our policy may be asked to leave the Property,are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated militarypersonnel who are on-duty and required to carry firearms in the performance oftheir duties.   No exemption to this policy is allowed for privatepersons, even those licensed and permitted to carry a firearm openly orconcealed under local, state, or federal law, are exempt from this policy.IN CASE OF FIRE OR EMERGENCY:
Please notify Front Desk at (575) 387-5230 in the event of afire or other emergency.  All guest rooms are equipped with smokedetectors.  In case of fire, vacate yourroom and stay at a safe distance from the building. PARKINGAT OWN RISK:Allvehicles are parked at the risk of the owner.  The Historic Mora Inn shallnot assume liability or responsibility for any vehicle, occupants, or contentswhile operated or parked near the Property. RIGHT TO REFUSE SERVICE:  TheHistoric Mora Inn is privately owned and operated.  We reserve the rightto refuse service to anyone for any reason(s) that does not violate Federal orState laws.  The Historic Mora Inn has a zero tolerance policy in which wewill refuse to admit or refuse service or accommodation in our Inn or mayremove a person, without refund, who refuses to abide by the reasonablestandards and policies established by the State of New Mexico and the ownersfor the operation and management of the property.  The Historic Mora Inn will refuse service orevict a guest: for refusal or failure to pay for accommodations, is under theinfluence of alcohol, drugs, or any other intoxicating substance and acts in adisorderly fashion as to disturb the peace of other guests or is not incompliance with state liquor laws; acts in a disorderly fashion as to disturbthe peace of other guests; is unable to properly supervise their children atall times, seeks to use the Inn for an unlawful purpose; seeks to bring intothe Inn: an unlawfully possessed firearm; or something, including an explosiveor hazardous or toxic substance, that is unlawful to possess and that may bedangerous to other persons; destroys, damages, defaces, or threatens harm to Innproperty or guests; causes or permits persons to exceed the maximum allowableoccupancy of room, refuses to abide by the reasonable standards or policiesestablished by The Historic Mora Inn for the operation and management of our Inn. 

WEBSITE:

TheHistoric Mora Inn makes its best efforts to ensure that all the informationthat appears on its website is accurate.  However, no warranty, expressedor implied, is given that the information provided on this website is errorfree.  The Historic Mora Inn does not accept liability for any errorsand/or omissions and reserves the right to change the information published atany time and without notice. Wi-FiACCESS:Accessto our Wi-Fi is free for our registered guests and café patrons.  The Inn Wi-Fiaccess code is subject to change without notice.  Wi-Fi signals aresubject to change without notice depending on the room’s location, the statusof our Wi-Fi equipment, and interference from other local wirelesssignals.  The Historic Mora Inn assumes no liability for guest use. 

Other

COMPLAINTS AND CLAIMS

Anycomplaints and/or claims made by you, or your gusts or visitors will be treatedby us with the utmost seriousness. Please report any claims for loss of ordamage to your or your guest's or visitor's property or any claims for personalinjury to us as soon as reasonably practical after becoming aware of the claimand if this is after you have left the Inn, no later than 3 working days afterthe date on which you leave the Inn.  We will conduct our owninvestigation and will involve the police either at the request of a victim toany such claim or where we have a reasonable belief that a criminal offence hasor may have been committed. 

INDEMNITY FOR LOSS CAUSED BY YOU

Bymaking a reservation with us, you agree to release and hold harmless the Innfrom any liability, costs or expenses that you or your guests cause to the HistoricMora Inn, to any other guests of the Inn or their property, or to yourself,including without limitation any arising from your or your guests' use of any facilitiesand amenities provided by the Inn. This does not exclude or limit our liabilityfor personal injury resulting from the negligence of the Inn, its employees oragents or any other liability which cannot be excluded by law. 

FORCE MAJEURE

Wherethe Historic Mora Inn’s performance of its obligations is prevented or affecteddirectly or indirectly by or as a result of force majeure or any circumstancesbeyond its reasonable control, including floods, earthquakes, extreme adverseweather conditions, natural disasters, acts of God, acts of terrorism, fire orfailure of electric power, gas, water or other utility service, plantmachinery, computers, vehicles, collapsing of building structures, governmentor public authority interventions, pandemics, strikes, labor disputes,accidents and emergency repair works, then the Inn's liability to you shall belimited to refunding to you any sum that you have already paid to us in respectof those obligations that we are unable to fulfill. 

TheHistoric Mora Inn reserves the right to amend, modify, change, cancel, vary oradd to these Terms & Conditions or the arrangements and content featured onthe Inn’s website at any time without prior notice.  Please check ourwebsite regularly for updates to Terms & Conditions. Any modification tothese Terms & Conditions that occurs before your departure is considered apart of your reservations agreement with us. A copy of these Terms &Conditions is located on our website, and available from Front Desk staff uponrequest.