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Isla del Sol Hotel is located one hour from Cartagena, in Las Mantas Cove of Isla Grande, in the heart of the Corals of Islas del Rosario Natural Park, the most visited of Colombia for the attractive multicolored sea, surrounded by coral reef. Since the year 1981 we were one of the pioneers’ offering experiences to the Rosario Islands. Our personalized service will make you feel at home. We welcome families with children, couples and groups that wants to relax and do the Day Tour or Stay in one of our rooms, gifted with amenities for a comforting holiday. Lay back on sun chairs on the beach and near the pool with sea water. Visit our restaurant-bar and taste our variety of tropical cocktails and Caribbean menu. Our stay rates includes full board.  

SEA TRANSPORTATION (Optional)

Round trip transportation per person.......$180.000 COP (Valid until December 23rd, 2024)
(adult and child from 1 year old)
(Transportation shared with the tour of the day)  (Adult and children from 1 year old)


Our rapid boats are equipped with two engines each, and meet all law requirements with Capitanía Port of Cartagena.    

Schedule of departure and arrival
7:45 am…….Presentation time to Door number 4 of La Bodeguita Dock………………$26.500* (cash only) Payment for use of the dock and entrance to the National Natural Park.
8:30 am……..Departure** · Approximate time of boat departure (Cartagena – Hotel Isla del Sol)
3:00 pm…….Return · Approximate time of boat return (Hotel Isla del Sol - Cartagena)
4:30 pm…....Arrival*** · Approximate time of boat arrival to Cartagena depending on sea conditions.

(*)    Subject to change.
(**)  In case it is not possible to depart at this Schedule, you can contact us to arrange an alternate transportation to Hotel Isla del Sol. Contact info: (+57) 318 3474742 / (+57) 316 7406058
(***) Approximately one (1) hour each way. For our passenger’s safety, we take alternative routes according to sea conditions, that will take 30 minutes more approximately.  


Property Name: Hotel Isla del Sol

Street Address: Isla Grande, Ensenada de las Mantas

City : Islas del Rosario y San Bernardo - Bolivar

Postal Code : 130001

Phone: +573183474742

Email: reservas@hotelisladelsol.com

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 12:00 PM

Property and Cancelation Policies :
FLEXIBLE RATES / STANDARD RATE:: You can cancel or modify your reservation(s), with no penalty, only if you do it 7 days before your arrival to the hotel. In case you decide not to use the reservation and not having cancelled during this time lapse, a penalty fee will be charged for the total amount of the stay.  

NON-REFUNDABLE FARE:No changes or cancelations allowed, 100% of the accommodation will be charged at any time, after the reservation is made. In case of no show, the penalty corresponds to 100% of the stay. No refund. 

NOTE: Cancellation policy or reservations modifications can be flexible in exceptional cases, according to the circumstances of mode, time and place, prior coordination with Hotel Isla del Sol. 
During the following dates, the flexible rate has Non-Refundable condition, does not allow changes or cancellations and will be charged in full at any time, after the reservation is made. 

October 7 to 14, 2023
December 24, 2023 to January 9, 2024
March 24 to 30, 2024
October 10 to 13, 2024
December 24, 2024 to January 9, 2025
Terms and Conditions

During the check in process, we will ask your personal information, and we will receive your luggage so that you can enjoy our facilities while the time has come to deliver your room. 

Disclaimer for Excursions: All additional activities, except for the Aquarium, are local sustainable tourism ventures designed and operated by the residents of Isla Grande, Orika. At Hotel Isla del Sol, we are committed to supporting these communities and their life projects. NOTE: The property does not assume responsibility for the operation of excursions or activities that the guest chooses to undertake outside the hotel premises.

Luggage Conditions
:
Only one (1) piece of luggage is permitted per person. Each additional piece of luggage will cost $80.000 COP. NOTE: We are very careful while manipulating your luggage, and will not respond for any previous damages.


Dimensions and weight allowed on the boat
:
Maximum weight: 23 kilos. Maximum Dimensions: 158 lineal centimeters equivalent to the sum of external dimensions (height + length + wide). NOTE: If your luggage exceeds the stablished dimensions and weight, there will be an extra charge of an extra piece of luggage $80.000 COP. 


Terms and Conditions:
·      

  • 0 – 11 months-old...........................$ 0 COP...............no additional charge but MUST be informed
  • 1 – 3 years-old…………………..$ 161.000 COP……..must pay INFANT rate
  • 4 – 10 years-old.........................$ 385.000 COP.........add to reservation with CHILDREN rate
  • 11 years-old and above.............$ 450.000 COP.........same rate as ADDITIONAL ADULT/PERSON
  • Minors must be accompanied by a responsible adult.
  • Prohibition of access of food and drinks in the Hotel.
  • Prohibition of access of coolers, or any form of mobile refrigeration, for food and drinks.
  • Pets are not allowed.
  • Speakers and any music devices are not allowed to common hotel areas. In the room these devices must be used in a discreet level, that doesn’t affect guests rest and comfort.
  • Our service is Full Board and NOT an All Inclusive.
  • Visitors to the room are not allowed and all visitors must be registered to the front desk.
  • Flexible rates: Payment in Advance · In order to guarantee reservation, clients must pay 50% of the total amount and 7 days before check-in the rest of the amount. · Cancelations: Clients can modify and cancel reservations with no penalty 7 days before check-in.
  • Nonrefundable rates: Payment in Advance: 100% payment will be charged for reservations. · Cancelations: penalty for cancelations is 100% of the total amount, after 24 hours of the reservation being done.
  • Same Day as Check-in Cancelations: In case of a guest no-show the same day as check-in date, there will be a 100% penalty of the total service amount.
  • Cancelations before Check-out date: There will be no reimbursements in case guests decides to cancel booking before ending their stay date.
EXCEPTIONS: No penalties will apply due to force majeure, acts of God or disability of the holder of the booking or a family member to an immediate ascendant or descendant relative or any sibling. The exoneration request must be accompanied with the support documentation, and be presented during 15 current days from the initial travel date, sent to our e-mail reservas@hotelisladelsol.com. For airline exonerations will only be applied to people under the same booking record and the approval or refusal of this exemption will be subjected to airline policies and corporate procedures. Guest must send the following documents for the exoneration study: For death: Death Certificate, Birth Registration of each guest, Marriage Registration or any document that certifies facto marital union. For sickness: Medical certification or medical incapacity signed and sealed by the treating doctor, copy of ID of guests who will be exonerated, Marriage Registration or any document that certifies facto marital union. For Operational Changes: Only applies when an operational change presents due to meteorological circumstances, in this case only hotel penalties will be exonerated for future crossing accounts, in case a reimbursement is required no exoneration will proceed, Certification for meteorological conditions broadcasted by airline or maritime authorities, where the client’s names are stated in the document.     

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