Address 1: Castellezgasse 24
Postal Code: 1020
Contact Name: Kiarash SHAHABI
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 03:00 PM
Check-Out: 10:00 AM
Late Check-Out Hour: 02:00 PM
Late Check-out Fees: 50%
Late check out (after 10:00 AM and before 02:00 PM) may result in a fee.
Property and Cancellation Policies:
Full Charge - Full Deposit - If cancelled within 7 days of arrival
Terms and Conditions
Vacation Apartments in Vienna
of S.I. (Super-Immo Immobilientreuhand GmbH)
Trademark: STEINER RESIDENCES VIENNA
General Terms and Conditions
An agreement is concluded between the apartment user (also referred to as ‘tenant’ or ‘guest’) and the provider of the apartments. By booking / reserving the apartment, the guest accepts these General Terms and Conditions as binding rules, both with regard to the use of the apartment and the cancellation of the booking.
Super-Immo Immobilientreuhand GmbH (hereinafter also referred to as “S.I.“) provides fully furnished and conveniently equipped apartments of various sizes at an attractive location, i.e., in Nordwestbahnstrasse 5, 1020 Vienna. S.I. does not offer any services that would typically be provided by a tourist facility, such as breakfast, daily housekeeping, transfers, etc. S.I. is not a hotel and does not make available common areas outside the respective apartment, nor does it operate a reception desk.
Our apartments are in a newly renovated residential building in the 2nd District of Vienna.
Our guests undertake to fully comply with the house rules. Thus, we are kindly requesting you to refrain from trampling, jumping, or making noise in the staircase and on hallways. After 10:00 p.m. any noise-emitting electronic devices must be at room volume. Please consider that there are other tenants in the building who want a quiet neighborhood.
We do our best to keep the apartments provided to you in a flawless condition. Nevertheless, we might overlook some defects or malfunction, in spite of our regular inspection visits. If you discover any defect or deficiency please inform us promptly at any time so that we can remedy it as soon as possible. Such deficiencies will, however, not entail any legal entitlements on your part.
All guests are responsible for the safe storage of their belongings and valuables. We cannot accept any liability for the theft or loss of our guests’ belongings, nor for any damage to them. Furthermore, we cannot be held liable for any injuries or diseases on the users’ part.
In rare instances it might occur that, due to a software error or the unforeseeable lack of usability, the booked apartment is not available. In such case we will endeavor to offer you an equivalent or better apartment at the same price. Such apartment may, however, be located at a different site. We will not accept any claims for compensation if such situation occurs.
Reservation – the rental agreement
The user’s booking order and Super-Immo’s booking confirmation may be sent by mail, e-mail or fax. The booking confirmation sent to the guest will include the apartment price and the booked period of stay, as well as the respective payment data. Upon Super-Immo’s sending of the booking confirmation, the reservation will be binding on both parties.
The reservation is only valid if Super-Immo has issued the respective booking confirmation!
Each user is responsible for the compliance with the contractual provisions for all members of its group.
Interested users of holiday apartments will receive a booking offer (usually by e-mail). For a booking to be considered as firm, a prompt answer by e-mail including the respective credit card data is required. However, the booking will only become valid if confirmed by Super-Immo. As long as Super-Immo has not mailed a booking confirmation, Super-Immo is entitled to find other guests for the respective holiday home.
For short-term bookings special terms of payment may be agreed in writing. Any modification of the terms / agreement is only possible in writing and upon Super-Immo’s consent.
The full amount is due and payable at the check-in (arrival) time and take-over of the apartment.
Receiving and returning of keys
The ground floor office is available for checking in from 3:00 p.m. to 06:00 p.m. In case you arrive at any other time, please follow the instructions below: The entrance door to the building can be opened by entering the code which Super-Immo sends to the tenants by e-mail in advance of their stays. In the entrance area, only few meters from the entrance door there is a white electric cabinet on the right wall which also opens with the same code. This is where you will find the apartment key (it is a plastic chip with a tag). All lamps are red, with the exception of a green one. Please take that chip, it will open your apartment.
If you check out outside our office hours, please open the electric cabinet as upon arrival and put the key in its place, or leave it on your dining table in the apartment before leaving. In case you fail to deposit the chip – whatever the reason may be – we shall be forced to charge you EUR 20.
Cancellation and early termination of the rental agreement by the user
The following provisions shall apply in case of cancellation or early termination of the agreement:
a) Written cancellation
The cancellation is only valid if it is sent to Super-Immo in writing. In the case of dispute, the tenant has to provide proof of its cancellation notification.
b) Withdrawal from the agreement / cancellation / modification
The tenant may withdraw from the agreement at any time before its agreed arrival date. This withdrawal must be sent to Super-Immo in writing by e-mail, fax or letter. In general, it is possible to withdraw from the agreement without cancellation fee (see below). Any exemption shall be directly agreed with the provider in writing.If a booking is cancelled within less than two months before the agreed arrival date, Super-Immo shall do its best to find another tenant for the apartment(s).
No-show fees, withdrawal or alteration fees depend on the time in advance of the booking and are calculated as a percentage of the total rental in EUR. They are:
Up to one week before the agreed arrival date 0 %
Within one week before the agreed arrival date-100 %
Super-Immo recommends to take out travel cancellation insurance.
Any advance payment made to Super-Immo shall remain with Super-Immo until the settlement date, pursuant to the terms and conditions herein.
Any modifications to the originally agreed price and length of stay are only valid if agreed between the user and Super-Immo in writing. Such changes shall be subject to the same deadlines as for cancelling the agreement and shall be free of charge only if they are made at least one week before the agreed arrival date.
The holiday apartments are also offered via booking.com, Airbnb and Wimdu. If the renting is due to a broker’s activity, the broker’s terms and conditions (also for cancellation) shall apply.
c) The tenant’s pre-mature departure
In the event of the tenant’s (premature) cancellation during its stay, i.e, if he/she leaves before the end of the agreed period – regardless of the reasons – Super-Immo shall be entitled to charge the full rent. The day of departure will then be the cancellation date. The premature departure does not release the user from its obligation to submit a written cancellation. In case of dispute, the burden of proof is with the user, who has to provide evidence that he/she moved out before the end of the agreed period and has thus cancelled the rental agreement by departing.
Should the rental agreement be cancelled, Super-Immo shall apply common business practice and promptly endeavor to find a new tenant for the apartment. The tenant is also entitled to identify a reasonable other tenant who is willing to take over its contractual obligations, unless excluded for special reason. The tenant is at liberty to prove to Super-Immo that a lesser damage has occurred.
d) Settlement of the rental
The full rent (100%) is due at check-in (upon arrival). If payment is not made immediately, Super-Immo may let the apartment to third parties. Only in the event of short-notice bookings, a different written agreement may be made (by letter or e-mail).
The rental period is defined in the agreement. Check-in is between 3:00 p.m. and 06:00 p.m., departure before 10:00 a.m. (check-out), Check-in after 06:00 p.m. using the door code is possible if corresponded before the arrival.
Any other arrangement is only possible upon written agreement.
The scope of Super-Immo’s contractual services is defined in the agreement or the booking confirmation. The description of Super-Immo’s services in the internet was made to the best of our belief; no liability is assumed for any errors or typos therein. The property may only be used by the number of people specified in the confirmation.
There is no fee for children below two years of age, children between two and twelve years only pay 50% of the extra adult fee that is currently at 20 Euro in the apartments that can accommodate more than 2 adults; there is no discount for children over twelve years of age and they count as adults. Super-Immo reserves the right to adjust the prices for its holiday apartments upon short notice in order to fill potential booking gaps; existing agreements and booking confirmations shall remain unaffected in such case.
Tenants may not raise claims toward Super-Immo based on the company’s interim price adjustments.
Tenants shall be liable for any damage to persons or goods caused by themselves or accompanying persons. Included is also the damage to and loss of furniture and other furnishings or items, normal wear and tear excluded. Parents shall be responsible for their children. Super-Immo shall not be liable for the theft of the tenant’s property or for any damage caused to it by water or fire.
Any damage in the apartment or damage to fittings or furniture shall be promptly reported to Super-Immo – as fast as possible. If the tenant fails to inform Super-Immo, Super-Immo may claim indemnification from the tenant, for instance if after the tenant’s departure such damage affects or delays the use of the apartment by a subsequent tenant. If damage is reported instantly, Super-Immo shall always endeavor to find an accommodating arrangement.
The tenant’s obligations
The tenant undertakes to use the apartment and all objects therein with great care. Any damage caused by the tenant or its accompanying persons or visitors shall be reported to Super-Immo immediately. The tenant shall procure any damaged parts of the furnishings or compensate Super-Immo for the costs, in which instance Super-Immo shall also charge a handling fee of min. EUR 10.00 to max. EUR 50.00 in addition to the damage.
Pets are only permitted upon request and against a fee.
The use of sleeping bags is prohibited.
Any waste shall be deposited in the waste containers.
When checking out, all windows and doors must be closed and locked.
Any pots and dishes, as well as kitchen supply and cooking utensils, the refrigerator, cooking range, and microwave stove must be cleaned by the tenant after usage.
The provision of bed linen, towels, and the final cleaning (once a week) is included in the price.
In the event that more frequent cleaning is desired, there will be a fee in the amount of EUR 30.
If the final cleaning exceeds the normal scope (e.g. after a party, or if there are stains on carpets or curtains from spilled drinks or footprints, etc.), Super-Immo may charge additional housekeeping costs also after the tenant’s departure.
Super-Immo shall not be liable for damage to, or loss of the user’s belongings caused by theft or burglary. The apartment shall be handed over to Super-Immo on the departure date in a well-swept condition (no crumbs, no waste, no food remains, no food in the refrigerator, etc.).
In the event that the tenant finds any deficiencies when taking over the holiday apartment, he/she shall notify Super-Immo immediately. If such deficiency affects the stay in the apartment substantially and Super-Immo refrains from rectifying it within reasonable time, the tenant is entitled to claim a rent reduction or termination. Termination of the agreement is also possible if the use of the apartment is jeopardized or substantially impaired through force majeure, such as by natural disaster or fire.
In such situation, the rent for the remaining period shall be reimbursed to the tenant, to the exclusion of any further claims.
Termination by Super-Immo
Super-Immo may terminate the rental agreement at any time and with immediate effect if neighbors are unreasonably disturbed by the tenant or its accompanying persons, or if the tenant’s stay can no longer be reasonably tolerated by the neighbors. Furthermore, the stay of additional persons without Super-Immo’s written confirmation shall be a reason for termination with immediate effect.
The house rules available in the building shall be complied with, in particular the quiet hours between 10:00 p.m. and 08:00 a.m. and from 1:00 p.m. to 3:00 p.m.
Parking is possible in the street (please note the parking fee), or at the public parking across the street. Super-Immo cannot assume any liability for the damage to, burglary or theft of the guest’s vehicles, or any parking ticket due to not paying the fees.
Travel Agreement Law
Super-Immo is not a tour operator. Thus, the provisions covering the travel business including pertinent liabilities are not applicable.
Super-Immo provides fully-equipped apartments to its guests. Upon taking over the apartment, each tenant signs a list of inventory and is liable for the items on it until the date of departure. In the event that any furnishings are missing or have been destroyed deliberately or by vandalism, the user shall bear the full liability for the damage.
Content of the on-line proposal
The author does not assume any liability for the up-to-datedness, correctness, completeness, and quality of the information provided therein. Generally excluded are any liability claims toward the author which relate to any kind of tangible or intangible damage resulting from the use or non-use of the information provided, or the use of incomplete and/or incorrect information, unless it is proven that the author has acted deliberately or with gross negligence.
All offers (with the exemption of on-line bookings) are non-binding; the author explicitly reserves the right to change its offer or the webpage either partly or as a whole and without prior announcement, for the purpose of supplementing or deleting the respective offer. Furthermore, the author may cease to publish the respective data either temporarily or permanently.
Place of fulfillment and place of jurisdiction
The place of fulfillment with regard to all claims related to the rental agreement is the location of the property, i.e. Vienna. The exclusive place of jurisdiction is the competent court in Vienna.
Vienna, in November 2017