Property Information
Sitting on a slope in Soufriere, Saint Lucia, this charming 25 room resort enjoys world class views of the Pitons, a UNESCO World Heritage site, and the Caribbean sea. From the top of the property, take an 8 minute walk to the beach, local shops and restaurants. Being on the hill among the trees and wildlife marries an adventurous nature presence with the city vibe below for a truly unique Caribbean experience.
Property Name: Green Fig Resort & Spa
Street Address: Upper Palmiste Road
City : Soufriere - Soufriere
Postal Code : LC09 101
Contact Name: Michael Wolff
Phone: +1 758-518-6106
Email: info@greenfigresort.com
Amenities
- Baggage storage
- Concierge
- Lounge
- Photocopying services
- Room service
- Swimming pool
- Welcome drink
- Air conditioning
- Airport shuttle
- All-inclusive meals
- Bar
- BBQ facilities
- Beach
- Body thermometer
- Bottled water
- Breakfast, Continental
- Common areas disinfected daily
- Face masks available for guests
- First aid kits
- Fruit
- Guest accommodations disinfected between stays
- Guest parking
- Guests can opt out of daily room cleaning
- Hand sanitizer provided
- Happy hour
- Honeymoon / bridal suite
- Internet
- Invoices
- Live music / performance
- Massage
- Movie nights
- Non-smoking rooms
- Outdoor furniture
- Pool / Beach towels
- Refillable water stations
- Restaurant
- Safety deposit box
- Sanitized tableware
- Spa
- Special diet meals (on request)
- Sun deck
- Taxi service
- Temperature check for guests and staff
- Terrace
- Tour Assistance
- Tours
- Walking Tours
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 11:00 AM
Late Check-out Hour: 6:00 PM
Late Check-out Fees: 50%
Late check-out (after 11:00 AM and before 6:00 PM) may result in a fee.
Property and Cancelation Policies :
Resort Cancellation Policy
About this reservation:
At time of booking this reservation, your credit card will be charged for 50% of the room rate plus applicable taxes, immediately.You may cancel your reservation free of charge before 11:59 PM local hotel time (IN WRITING to info@greenfigresort.com only):.
up to 14 days before arrival - April 1st to May 31st
up to 7 days before arrival - June 1st to October 31st
up to 14 days before arrival - November 1st to December 18th
up to 30 days before arrival - December 19th to March 31st
Please note we are charged a transaction processing fee of 4% to refund, this 4% will therefore be deducted from the deposit and will not be refundable.
Reservations cancelled within the penalty range period (7/14/30 days before arrival), or reservations NOT cancelled in writing to info@greenfigresort.com will result in a penalty of 50% of the booked nights per your reservation, thus rendering the deposit non-refundable. No Shows (meaning your arrival date passes without you arriving, nor communicating with us prior to 3pm local time on that arrival date) will be subject to non-refundable charge of 100% of the booked nights per your reservation.
You are liable for the cost of the room for the total number of nights it has been booked. Once you have arrived, and you wish to depart prematurely for any reason, you are liable for the cost of the originally booked nights.
**We will offer to change your reservation dates free of charge in the event you have proven positive COVID-19 test results. New dates are subject to availability and rate differences**
With proof that your arrival flight was cancelled for reasons of a hurricane in St. Lucia, 100% of your deposit will be refunded.
If your flight is delayed or cancelled, causing you to arrive later than expected, please email us at info@greenfigresort.com. We also recommend you file a claim with your airline for any lost vacation time. In any case, and for any other event we strongly advise to purchase adequate travel insurance for any eventuality.
Terms and Conditions
Terms and Conditions, Resort Policies and Procedures
Thank you for choosing to stay with us at Green Fig Resort & Spa.Listed below are the resort policies and procedures, please read them carefully.
By reading and acknowledging your hotel registration card at check-in or by booking a reservation on our website, or through our on-line partners, you are agreeing to abide by all our resort policies and procedures and accepting all responsibility for the reservation.
CHECK-IN
Check-in is any time after 3PM. Please inform of your estimated arrival time if you anticipate arriving after 6PM. Guest will be required to present a valid piece of government issued photo ID.
CHECK-OUT
Check-out is at 11 AM. If you require a later check-out, please contact us before 9 pm the day prior of departure, and we will do our best to accommodate. Early and late check-ins and check-outs, are not guaranteed. Charges will be applicable.
TOURISM LEVY
In accordance with the Tourism Levy Act (#11 of 2020) and the SLTA Amendment Act (#12 of 2020) the VAT rate has been reduced from 10% to 7% for the supply of tourism accommodation services. The Government of Saint Lucia has approved the introduction of a fixed nightly Tourism Levy on all stayover guests of a registered tourism accommodation service provider in Saint Lucia. The Levy will be used to finance the destination marketing activities undertaken by the SLTA as it promotes Saint Lucia's tourism product worldwide and particularly in key markets within the USA, Canada, the Caribbean, UK and Europe.
The Levy is also earmarked to support the Tourism Council and Village Tourism development in Saint Lucia.
Class 3 : Nightly Rate of US$120 and less - US$3.00 per person each night.
Class 4 : Nightly Rate of US$121 and above -US$6.00 per person each night.
A guest who is 12 years to 17 Years or Under 17 years at the end of the accommodation period – 50% of the Tourism Levy is payable which is either US$1.50 or US$3.00 per person each night based on the assigned class.
Smoking is prohibited at inside of your room all times. If evidence of smoking is detected in your room, a daily cleaning fee of $250.00 will be applied plus any additional damages.
AGE RESTRICTIONS
Guests must be 21 years or older to check in without a parent or legal guardian. A valid government issued photo ID must be presented at the time of check in for age verification. The property is not suitable for children under the age of 12 and children under the age of 12 are therefore not permitted on the property without explicit permission in writing from management.
NO IN-ROOM PARTY POLICY
NO PARTYING ALLOWED AT ANY TIME. To ensure the enjoyment and to protect the hotel and our guests, this policy is strictly enforced. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.
PAYMENT POLICY:
In order for guest accommodations to be confirmed, at the time of check in all sufficient credit credentials for payment must be provided.
When a debit or credit card is presented for authorization, please be advised that a pre-authorization will be taken. Any applicable guest room charges, and taxes will be placed on the authorized credit card.
Accepted payment types: VISA, MasterCard, American Express.
If determined that damages have taken place at the Hotel by the Guest, the Hotel reserves all right to deduct from the Security Deposit/Pre-Authorization. The Guest also acknowledges and agrees that the Security Deposit amount will not limit the right of the Hotel to exercise or pursue any remedy available in law or in equity for breach of this agreement, including, but not limited to, damages on appliances or finishes, furniture, or any other costs or losses resulting from the negligence of the Guest.
The Guest hereby also agrees that any lost or damaged keys, TV remotes, blow dryers, irons, will be replaced at Guest(s) cost and will be deducted.
RESERVATION & PRICING
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. We also reserve the right to cancel and refund any reservation under any circumstance. Also see "GROUP BOOKINGS POLICY"
GROUP BOOKINGS POLICY
Groups bookings for 3 rooms or more should be made through the property directly, with written confirmation from the Management of Green Fig Resort & Spa. Where it appears a group has booked a number of individual rooms themselves via any channel, we reserve the right to cancel and refund these reservations under any circumstance.
GUEST CONDUCT & MANAGEMENT'S RIGHTS
It is agreed that the Guest will conduct him/herself in a respectable manner towards other guests and staff members, and will not cause any nuisance or annoyance within the Hotel premises. In case of breach of Hotel Rules and Management Policies by the Guest, the Hotel Management has the right to request any guest to vacate his/her room or other areas of the Hotel forthwith, without previous notice and without assigning any reason whatsoever, and the Guest shall be bound to vacate when requested to do so. In case of the default, the Hotel Management has the right to remove luggage and belongings from the room occupied by the Guest. Failure to follow instructions can result in Police & Government intervention, at the cost of the Guest.
RATE CHECK 