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The Gateway is set in the beautiful countryside of the Lake District national park. Our lake district hotel, restaurant and bar provide the perfect location for a romantic weekend, family holiday or break away. Open year round our award winning chefs have building a reputation for food and drink excellence.​ Two minutes from Kendal town centre and five minutes from Lake Windemere this is the perfect base to start your adventure from. ​All of our en-suite bedrooms are finished to a high standard and our luxury bar and restaurant never fails to impress. If you are looking for Kendal hotels with a difference or a lake district stay you will never forget we are here for you. Whether its roaring log fires in the winter or our outside terrace and landscaped grounds in the summer this is the perfect place for families, friends, work or solo travellers.

MOBILITY AND STAIRS - Please note that all our bedrooms are on the first or second floor and are only accessible by using the stairs. Guests must have good enough mobility to be able to promptly and safely exit the building using the stairs in an emergency. If you are elderly or are slow on the stairs please phone to check a first floor room is available before booking

Property Name: The Gateway Hotel

Street Address: The Gateway Hotel

Apt, suite, floor etc. : Crook Road

City : Kendal - Cumbria

Postal Code : LA8 8LX

Contact Name: Office Team

Phone: 01539 724187


  • Lounge
  • Room service
  • Bar
  • Guest parking
  • Restaurant

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 11:00 AM

Late Check-out Hour: 1:00 PM

Late Check-out Fees: £10.00

Late check-out (after 11:00 AM and before 1:00 PM) may result in a fee.

Property and Cancelation Policies :
Please carefully read our cancellation policy.
  • If the guest cancels more than 14 days in advance, the total amount of the reservation will be refunded. 
  • If the guest cancels less than 14 days in advance, the full reservation price will still be charged.
  • If the guest arrives and decides to leave early, the nights not spent after the cancellation occurs are still chargeable at the usual rate.
  • In case of a “no-show”, the total price of the reservation will be charged and is non- refundable.
  • All cancellations are confirmed via email after the reservation has been cancelled. 
Terms and Conditions

Check-in from 3pm.
You can check-in from time from 3:00pm to 11:00 pm by local time. Room keys will wait for you at the reception bar area.  Arrangements for checking-out will be made at the same time. The balance of the full room rental amount is payable on check-out time. Please note that check-in cannot be completed until full pre-authorization for the room has been received and approved. An apartment key is provided at check-in time after the full rental amount has been settled. The cost of any keys needing replacement will be chargeable. During the check-in process, our receptionist will provide you with any information which may be required during your stay such as the location of near-by shops, good places where you can eat, sights you may like to see, places to go at night, etc. Always ask our receptionist for anything that would make your stay more enjoyable and convenient.

Check-out by 11am
You can check-out any time up until 11AM by local time. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are.
At check-out time please leave keys with the reception / bar staff located on the ground floor. 
Please note that a more detailed inspection of the room/apartment is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room/apartment is occupied again.
Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the apartment. 

During your stay, the apartment and all equipment and furniture should be treated with care and kept in order. Immediate notification to staff will be expected of any damages or breakages in the apartment. You (The Tenant) is financially responsible for any damage to the apartment. This includes losses caused by you (The Tenant) or a third party negligent actions and behaviour. A summary check will be made of the apartment check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email. Any costs will be charged against the card used in preauthorisation of the billing. Please note, immediate notification after check-out of any damages to, breakages in or issues with the apartment is expected.

The Gateway can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.  
Please remember the entire building is fully NON-smoking! Designated smoking areas with smoking bins provided are outside. 

Guest safety policy

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from.Safety cameras are used throughout the premises, and anyone on our property may be recorded. The hotel assumes no responsibility for any personal bodily injury incurred while using the gym/fitness center facilities, where available. If you use the gym/fitness center facilities, you do so at your own risk.

Behavioural standards and right to eject
In order to manage our premises responsibility we reserve the right to withdraw our permission for a guest to be on the premises if a guests behaviour is inappropriate, anti-social, rude or abusive. Any guest that is causing disturbance to members of staff or causing upset and disturbance to other customers may be ejected from the premises. We reserve the right to eject anybody from the premises that is not behaving in accordance with these standards of conduct. We have a zero tolerance to drugs, illegal activity or other unacceptable behaviour and any customers doing so will be ejected from the premises by our staff or the police as is required. Any guest who breaches these standards of conduct will not receive any refund for nights of their stay cut short due to being ejected and the whole stay will be charged at 100% as booked.

Mobility and stairs
Please note that all our bedrooms are on the first or second floor and are only accessible by using the stairs. Guests must have good enough mobility to be able to promptly and safely exit the building using the stairs in an emergency. If you are elderly or are slow on the stairs please phone to check a first floor room is available before booking

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