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In an environment surrounded by tropical plants and palm trees with views of the sea and the Teide, the award-winning Atlantis Park Resort is the perfect place in northern Tenerife for lovers of a holiday away from the massive tourist circuits without giving up the permanent spring climate that characterizes the island. It is a refuge to escape the city and breathe fresh air, mingle with nature and walk-through havens of peace. The promenade and the public natural swimming pools are just 300 metres from the hotel and for culture lovers, the historic city & World Heritage Site of "La Laguna" is just a 20-minute drive away. Atlantis Park Resort is popular for its huge central swimming pool, for its brand new Wellness Centre with a wide range of treatments and beauty rituals, for its delicious and rich breakfast, for its offer of hiking and activity programs in the Rural Park of Anaga and finally for the kindness of its staff.  The sense of peace and feeling at home brings guests back to us year after year. The hotel also offers: a Restaurant with an innovative culinary menu suitable also for athletes and vegans, Hairdresser, Gym, Yoga sessions. 

Property Name: Atlantis Park Resort

Address 1: Calle Océano Ártico, 1

City : Punta Del Hidalgo - Santa Cruz

Postal Code : 38240

Phone: +34 922 156 411


  • Baggage storage
  • Fitness center
  • Laundry service
  • Meeting rooms
  • Photocopying services
  • Printer
  • Swimming pool
  • Reception open until 20:00 pm

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 12:00

Late Check-out Hour: 13:00

Late Check-out Fees: €29.00

Late check-out (after 12:00 and before 13:00) may result in a fee.

Property and Cancellation Policies :

Full Charge - Full Stay - If canceled within 1 days of arrival

Partial Charge - 50% of Deposit - If canceled within 2 days of arrival

No Charge - If canceled within 3 days of arrival

Terms and Conditions

Atlantis Park Terms & Conditions The terms below apply to your bookingif you book from 01 February 2020. To ensure that Atlantis Park haspublicness (is accepted by public) and provides a safe and comfortable stay toguests, the following rules need to be followed: Not abiding by these rules maylead to cancellation of stay and/or refusal to use Atlantis Park facilities.Further, if you happen to damage anyequipment or fixtures inside Atlantis Park premises, Atlantis Park reserves aright to charge you the full cost of the same.
1.     Do not use theapartments for purposes other than intended without authorization.
2.     Do not lightfire in the apartments for heating or cooking.
3.     To preventfire, refrain from smoking on bed, in non-smoking rooms, and in any otherplaces prone to catch fire.
4.     The equipmentand articles in the apartments are strictly meant for the guests staying atAtlantis Park. Hence, inside the apartments, use of such equipment and articlesby outsiders is prohibited.
5.     Be careful notto move the articles at Atlantis Park or in the apartments from their fixedplaces without permission.
6.     Do not changethe position of the gadgets and fixtures at Atlantis Park or in the apartments withoutpermission.
7.     Do not bringthe following onto Atlantis Park premises unless prior approval is granted:

7.1.  Animals,birds, etc.
7.2.  Things givingoff foul smell
7.3.  Articlesexceeding the normal amount that can be carried into a hotel
7.4.  Weapons suchas guns, swords, knives etc.
7.5.  Explosives, orarticles containing volatile oils that may ignite or catch fire
7.6.  Any otherarticles that may pose a threat to the safety of other guests staying at AtlantisPark
8.     Please refrainfrom acts such as screaming, singing loudly, or create loud disturbances by anyother actions at Atlantis Park or in the apartments as it may disturb or annoyother guests staying at Atlantis Park. Please use common sense and extendcommon courtesy to your fellow guests.
9.     Refrain fromengaging in unauthorised gambling or acts that violate public order and morals atAtlantis Park or in the apartments.
10.  Do notdistribute advertisement goods or sell articles to the other guests or collectdonation or signatures from them at Atlantis Park, without proper permission.
11.  Note that wemay refuse to accommodate guests suffering from an illness that may causediscomfort of any kind to the other guests at Atlantis Park.
12.  Please do notleave your personal belongings unattended in public areas at Atlantis Park.
13.  Any acts ofphotography that may bother the other guests or employees at Atlantis Park arestrictly prohibited at Atlantis Park or in the apartments.
14.  In principle,the apartments accommodating same guests continuously for two or more nightsshall not be cleaned during their period of stay. Such rooms, however, shall becleaned once every three days to maintain cleanliness. Further, if cleaning ofone or more of the apartments is deemed necessary by Atlantis Park authorities,the guests occupying the apartment(s) shall not have a right to deny suchcleaning service.  

Scope of Application
1.1.      Contracts foraccommodation and related agreements to be entered into between Atlantis Parkand the Guest to be accommodated shall be subject to these Terms andConditions. Any particulars not provided herein shall be governed by laws andregulations and/or generally accepted practices.
1.2.      If AtlantisPark has entered into a special contract with the Guest insofar as such specialcontract does not violate laws and regulations and generally accepted practicesthe special contract shall take precedence over the provisions of these Termsand Conditions, notwithstanding the preceding Paragraph.  

Application for Accommodation Contract
2.1.      A Guest whointends to enter into an Accommodation Contract with Atlantis Park shall notifyAtlantis Park of the following particulars:
2.1.1.      Name, address,age, gender, nationality, and occupation of the Guest
2.1.2.      Date ofaccommodation and estimated time of arrival
2.1.3.      Acceptance of accommodation charges (based in principle on theBasic Accommodation Charges listed in the Attached Table 1); and
2.1.4.      Otherparticulars deemed necessary by Atlantis Park.
2.2.      If Guestsrequest to extend their stay, during their stay at Atlantis Park, beyond thedate in subparagraph (2) of the preceding Paragraph, it shall be regarded as anapplication for a new Accommodation Contract at the time such request is made.  

Conclusion of Accommodation Contracts,etc
3.1.      AnAccommodation Contract shall be deemed to have been concluded when AtlantisPark has duly accepted the application as stipulated in the preceding Article.However, the same shall not apply where it has been proved that Atlantis Parkhas not accepted the application.
3.2.      The depositshall be first used for the Total Accommodation Charge to be paid by the Guest,secondly for cancellation charges under Article 6 and thirdly for reparationsunder Article 17 as applicable. The remainder, if any, shall be refunded at thetime of payment for accommodation as stated in Article 11.
3.3.      I f the Guestfails to pay the deposit by the date as stipulated in Paragraph 2, theAccommodation Contract shall be treated as invalid. However, the same shallapply only in the case where the Guest is thus informed by Atlantis Park whenspecifying the period of Payment of the deposit.  

Special Contracts Requiring NoAccommodation Deposit
4.1.      Notwithstandingthe provisions of Paragraph 2 of the preceding Article, Atlantis Park may enterinto a special contract requiring no accommodation deposit after the Contracthas been concluded as stipulated in the same Paragraph.
4.2.      If AtlantisPark has not requested the payment of the deposit as stipulated in Paragraph 2of the preceding Article and/or has not specified the date of payment of thedeposit at the time the application for an Accommodation Contract has beenaccepted, it shall be treated as though Atlantis Park has accepted a specialcontract prescribed in the preceding Paragraph.  

Refusal of Accommodation Contracts
5.1.      Atlantis Parkmay refuse to conclude an Accommodation Contract under any of the followingcircumstances if:
5.1.1.      Theapplication for accommodation does not conform with the provisions of theseTerms and Conditions;
5.1.2.      All the apartmentsat Atlantis Park are booked;
5.1.3.      The personseeking accommodation at Atlantis Park is likely to violate laws and ordinancesor act against the public order or good morals regarding his/her accommodation;
5.1.4.      The personseeking accommodation at Atlantis Park belongs to or is related to an organizedcrime group or is a recognized criminal or related party of an organized crimegroup (hereinafter 'crime groups' and 'gangster'), according to the Act onPrevention of Unjust Acts by Organized Crime Group Members (Enforced on March1, 1992), or is an antisocial element;
5.1.5.      The personseeking accommodation at Atlantis Park is a member of a corporation or othergroup managed or administered by a gang or gang members;
5.1.6.      The personseeking accommodation at Atlantis Park is a member of a corporation, whoseemployees include one or more gang members;
5.1.7.      The personseeking accommodation at Atlantis Park performs any act that causes significantdisturbance to other guests;
5.1.8.      The personseeking accommodation at Atlantis Park engages into coercive acts such asviolence with the employees of Atlantis Park, threatening or blackmailing the employeesof Atlantis Park, or makes an unreasonable demand, or is known to have a pastrecord of similar act(s);
5.1.9.      The personseeking accommodation at Atlantis Park can be clearly identified as carrying aninfectious disease;
5.1.10.   Atlantis Park isunable to provide accommodation due to natural calamities, malfunction offacilities and/or other unavoidable causes;
5.1.11.   The personseeking accommodation at Atlantis Park is intoxicated and is likely to causeannoyance to other guests;
5.1.12.   The personseeking accommodation at Atlantis Park applies for an apartment with a hiddenintent of raising profit for himself or a third party by engaging into actssuch as selling articles anywhere inside the premises of Atlantis Park or inthe apartment booked by him/her;
5.1.13.   The personseeking accommodation at Atlantis Park fails to abide by the provisions madeunder these Terms & Conditions or the provisions regarding payment and/orcancellation clarified at the time of booking  

Right to Cancel Accommodation Contractby the Guest
6.1.      The Guests areentitled to cancel the accommodation contract by notifying Atlantis Park of thesame.
6.2.      If the Guesthas cancelled the Accommodation Contract in whole or in part due to causes forwhich the Guest is liable (except when Atlantis Park has requested the paymentof the Accommodation Deposit in a specified period as prescribed in Paragraph 2of Article 3 and the Guest has cancelled the contract before the payment). TheGuest shall pay cancellation charges as listed in the Attached Table 2.However, if a special contract as prescribed in Paragraph 1 of Article 4 hasbeen concluded, the same shall apply only when Atlantis Park has notified theGuest of his cancellation charge payment obligation in case of cancellation bythe Guest.
6.3.      If the Guestdoes not appear by 10:00 p.m. without prior notice (or 2 hours after theestimated time of arrival if specified in advance by the Guest) of theaccommodation date, it shall be regarded as cancellation of the AccommodationContract by the Guest.  

Right to Cancel Accommodation Contractby Atlantis Park
7.1.      Atlantis Parkmay cancel the Accommodation Contract if:
7.1.1.      The Guest hasnot shared the particulars requested by Atlantis Park before the specifieddate, as provided in Paragraph 1 of Article 2.
7.1.2.      Atlantis Parkhas requested the payment of the Accommodation Deposit as provided in Paragraph2 of Article 3 but has not received it by the specified date.
7.1.3.      Any of theParagraphs (3) to (13) of Article 5 are applicable.
7.1.4.      The Guest doesnot observe prohibited actions such as smoking in bed, tampers withfire-fighting facilities and otherwise breaches Atlantis Park Regulations.
7.2.      If AtlantisPark has cancelled the Accommodation Contract in accordance with the precedingParagraph, Atlantis Park shall not charge the Guest for any of the servicesduring the contractual period he/she has not received.  

8.1.      The Guestshall register the following particulars at the front desk of Atlantis Park onthe day of accommodation
8.1.1.      Name, age,gender, nationality, and occupation of the Guest
8.1.2.      Passport No.,port and date of entry in Spain (if the Guest is a foreigner)
8.1.3.      Date andestimated time of departure
8.1.4.      Other particularsdeemed necessary by Atlantis Park.  

Occupancy Hours of Apartments
9.1.      The Guestsstaying at Atlantis Park shall be entitled to use the apartments from 4:00 p.m.on the day of arrival to 11:00 a.m. on the next morning. However, if the Guestis accommodated continuously for some period, the Guest may occupy the apartmentall day, except for the days of arrival and departure.
9.2.      Notwithstandingthe provisions prescribed in the preceding Paragraph, Atlantis Park may permitthe Guest to occupy the apartment beyond the time prescribed in the sameParagraph. However, in this case, extra charges shall be applicable.  

Observance of Hotel Regulations
10.1.   The Guestshall observe Atlantis Park regulations established by Atlantis Park and postedwithin the premises of Atlantis Park.  

Payment of Accommodation Fees
11.1.   The breakdownand method of calculation of the Accommodation charges, etc. to be paid by theGuest is as listed in the Attached Table 1.
11.2.   Accommodationcharges, etc. as stated in the preceding Paragraph shall be paid in Eurocurrency at the front desk at the time of the Guest's departure or whenrequested by Atlantis Park. Other means of payment acceptable to Atlantis Parkare Atlantis Park vouchers and credit cards.
11.3.   Accommodationcharges shall be paid even if the Guest voluntarily does not utilize theaccommodation facilities provided to him/her by Atlantis Park.  

Liabilities of Atlantis Park
12.1.   Atlantis Parkshall pay a compensation amount to the Guest for any damage (or injury) causedto the Guest by Atlantis Park, in the fulfilment or nonfulfillment of theAccommodation Contract and/or related agreements. However, the same shall notapply in cases where such damage (or injury) has been caused due to reasons forwhich Atlantis Park is not liable.
12.2.   The liabilityof Atlantis Park regarding accommodation shall start as soon as the Guestregisters for accommodation at the front desk and end as soon as the Guestchecks out of the apartment.
12.3.   Atlantis Parkis covered by a Liability Insurance to deal with unexpected fire and/or otherdisasters.  

When Unable to Provide ContractedRooms
13.1.   When Unable toProvide Contracted Apartments to the Guest, Atlantis Park shall arrangeaccommodation of the same standard as far as possible elsewhere, with theconsent of the Guest.
13.2.   If analternative arrangement cannot be made despite the provisions of precedingParagraph, Atlantis Park shall pay a compensation fee equivalent to thecancellation charges, and the compensation fee shall be applied to reparations.However, if Atlantis Park is not able to provide alternative accommodation dueto causes for which Atlantis Park is not liable, the compensation fee shall notbe paid to the Guest.  

Handling of Deposited Articles
14.1.   If an articleor valuable itemdeposited by the Guest at the front desk is broken or damaged or cash depositedat the front desk is lost or damaged by Atlantis Park, Atlantis Park shallcompensate for the damage, except in the cases when this has occurred due tocauses of force majeure. However, for cash and valuables, when Atlantis Parkhas requested the Guest for an appraisal of the value and the Guest has failedto do so, Atlantis Park shall compensate the Guest up to a maximum of 500 Euro.
14.2.   Atlantis Parkshall compensate the Guest for damages when loss, breakage or other damage iscaused, through intent or negligence on the part of Atlantis Park, to thegoods, cash or valuables brought onto the premises of Atlantis Park by theGuest but are not deposited at the front desk. However, for articles of whichthe nature and value has not been reported in advance by the Guest, AtlantisPark shall compensate the Guest up to a maximum of 500 Euro.
14.3.   Artwork and/orantiques shall not be accepted as deposits at Atlantis Park.  

Custody of Baggage and/or Belongingsof Guest
15.1.   When thebaggage of the Guest is brought into Atlantis Park before his/her arrival, AtlantisPark shall be liable to store it only in the case when the Guest's request tokeep his baggage has been accepted from Atlantis Park in advance. The baggageshall be handed over to the Guest at the front desk at the time of check-in.
15.2.   When thebaggage or belongings of the Guest are found after check-out and ownership ofthe article is confirmed, Atlantis Park shall inform the owner of the articleleft and ask for further instructions. When no such instructions are given to AtlantisPark by the owner or when ownership is not confirmed, the valuables or articlescontaining personal information shall be handed over to the nearest police stationwithin 7 days of finding them. Any other articles, if not claimed within 3months after they are found, shall be disposed of appropriately. However, anyfood or beverages that may affect the cleanliness of Atlantis Park, and otherthings such as cigarettes and magazines shall be disposed of on the same day onwhich they are found.
15.3.   The liabilityof Atlantis Park to keep the hand baggage and/or belongings of the Guest in thecases described in Paragraph 1 and 2 above shall be as per the provisions of Paragraph1 and 2 respectively of the preceding Article.  

16.1.   The room rateexcludes any Extras unless we expressly agree with you otherwise as part ofyour booking.
16.2.   Extras arealways subject to availability.
16.3.   If you haveordered any food & beverage Extras with your booking and these areunavailable upon arrival at Atlantis Park we will refund you the price paid byyou for those Extras.
16.4.   Food &beverage Extras are refundable in accordance with these terms only.  Allother Extras, including but not limited to wifi, are non-refundable at anytime.
16.5.   We will nottransfer Extras to another booking and Extras, other than CancellationInsurance, cannot be cancelled unless the related booking is cancelled andrefunded.     

Liability regarding Parking
17.1.   Atlantis Parkshall not be liable for the custody of the vehicle of the Guest when the Guestutilizes the private parking area of Atlantis Park, as Atlantis Park onlyprovides the space for parking by prior arrangement  and cannot be held responsible for managementof the vehicle, whether the key of the vehicle has been deposited to AtlantisPark or not.  

Liability of the Guest
18.1.   The Guestshall compensate Atlantis Park for any damage caused due to intent ornegligence on part of the Guest  

Jurisdiction and Applicable Laws
19.1.   Any disputesregarding the Accommodation Contract between Atlantis Park and the Guest shallbe resolved in the summary or district court having jurisdiction over AtlantisPark location and in accordance with the Spanish law.    

Attached Table 1
Breakdown of the Accommodation chargesand other charges (Ref. Paragraph 1 of Article 2, Paragraph 2 of Article 3, andParagraph 1 of Article 11) 
Total amount to be paid by the Guest:
Accommodation Charges - Basic accommodation charge (Apartment Charge)
Extra Charge                    - Other Usage Fee
Tax                                    - Government Tax

Attached Table 2 Cancellation Charge (Ref. Paragraph 2of Article 6) 

Cancellation charge 2 days prior   - 50%
Cancellation charge 1 day prior     - 100%
Cancellation same day                  - 100%
Cancellation charge No Show       - 100%

1.       Percentagedenotes the cancellation charges to be cut from the paid Accommodation Charges.
2.       When thecontract duration is reduced, cancellation charges for one day (first day) shallbe paid by the Guest regardless of how many days are reduced from the contractduration.
3.       For group (of12 or more Guests) bookings, a separate cancellation policy stipulated by AtlantisPark may be applicable. This separate cancellation policy shall take precedenceover these Terms and Conditions, and the Guests applying for AccommodationContract and the existing Guests shall be charged appropriate amount ofcancellation charges.

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