TERMS AND CONDITIONS

1. The range of terms and validity
1.1 The terms are valid between the person (hereinafter Customer) and thewebpage https://hotels.cloudbeds.com/reservation/ripqjz (hereinafter Reldor Motell online booking)owner Reldor OÜ (hereinafter Reldor Motell) for the legal relations while purchasing products and services via Reldor Motell online booking.
1.2 The transactions made at the online booking must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person who’s bank account or credit card is used will be responsible for the transaction.

2. Price
2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic. 

3. Booking and confirmation
When making a booking, you are required to state your name, date of birth, phone number, arrival and departure date. Your personnel data is asked to speed up the check-in process and match your profile if there exists already one.
100% prepayment is required when booking the rooms. The bank card data is asked by using the SSL security protocol and the MasterCard SecureCode and Verified by Visa security programs which assure that the exchanged information cannot be viewed or changed by unauthorized persons.

4. Cancellation and no-show policy
Bookings up to 7 nights can be cancelled free of charge one day before the arrival until 12:00. In case of later cancellation on no-show, the charge of the first night will be charged. Long-term accommodation and group bookings have different cancellation terms and these will be agreed separately.

5. Arrival and departure
Hotel room will be at your disposal from 2 p.m. on the day of arrival. On the day of departure check-out time is 12 noon.

6. Children
Children up to 12 years - free of charge - sharing bed with parents or in an existing bed. Extra cost for 12+ and adults is 12€ per night.

7. Guest behavior
Good practices and procedure rules are observed in the accommodation facility. When ignoring these rules, you may be required to leave the hotel immediately. Nevertheless, you still have to pay the price of accommodation and the ordered additional services and you are not entitled to require the repayment of the already paid sums.
It is strictly forbidden to smoke indoors.
You must assure that your guests leave the room at least by 23.00 and the quiet hours are between 23.00–06.00.
No pets are allowed in guest rooms.
It is forbidden to give the motel room to third persons and accommodate more persons there than allowed by the maximum number of beds.
The customers must observe the fire safety, maintenance, house and general behavior rules. In case of the misbehavior or disturbance of the quiet hours, please call 1911 (G4S) or 112 (Emergency number).
The customer is liable for intentional damages or damages caused by negligence (e.g., as the result of smoking) which are caused to the accommodation facility or other rooms, the furniture or furnishings within those rooms or to other customers of the accommodation facility or their property by the customers themselves, their guests.
The liability for damages is determined based on general terms and conditions for indemnifying the damages.

8.Liability of the accommodation facility for the property of the customer.
The customer is liable for his/her luggage and property left in the accommodation facility. The accommodation facility is not liable for the damages caused to or the loss of vehicles located on the parking area.

PRIVACY POLICY

Reldor OÜ collects, stores, publish, transmit and store customer data in accordance with the laws and legislation of the country where hotel is located for the best service of clients and for the performance of contractual relations. All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, e-mail address and telephone number).When paying by credit card, the data provided by the Client is protected by the SSL security protocol, ensuring that the information provided cannot be viewed or modified by persons who do not have access to such information.
Payment transactions with Visa and MasterCard payment systems are carried out with the help of payment service provider SEB bank, which stores the data of the Customer’s cards in accordance with the current legislation of the Republic of Estonia and the European Union.
Reldor OÜ is responsible for the activities of authorized data controller and data controller complies fully with Reldor OÜ principles of processing personal information. Collecting non-personal data – it is also collected non-personal data, which can not be directly linked to one specific person (browser version, language preference, location, time spent on the page, etc.) and it is treated as a generalized customer behavior in the booking engine of Reldor OÜ. Aggregated data is used for upgrading the service/product of the booking engine. Terms and conditions of privacy policy – by using the booking engine, you are familiar with and agree to these principles and conditions.
We reserve the right to change the general terms and conditions of the Privacy Policy, as appropriate, by informing it on Reldor Motel website. For any questions or concerns regarding privacy policy or data processing, please contact us by e-mail motell@reldor.com.