Nautilus Ocean Suites

Reservations
Reservations are guaranteed until the date/time of check in. After that date, it will no longer be guaranteed, We will charge the credit card provided within 1 day of confirming your reservation.
The hotel has the right to cancel your reservation if we cannot process the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after cancelling your booking.  

Payment & Deposit
Online and direct reservations made four or more days in advance will require a Deposit of 30%, the balance of the reservation charge will be processed on arrival.
Online and direct reservations made less than four days in advance will be charged for the full length of the stay at the time of booking. Full payment must be taken at the time of check in.      

Check In / Check Out
Check-in is 3PM local time.  The balance of the full amount reservation is payable on arrival at check-in time.   A room key is provided at check-in time after the full room amount has been settled. The cost of any keys/keycard needing replacement will be taken from the deposit.  Our front desk will provide you with any information to make your stay enjoyable. Please inquire if you need information on the location of near-by shops, good places where you can eat, sights you may like to see, places to go at night, etc.  
Check Out: You can check-out any time up until 12PM local time. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability. Please note that there is an additional charge for late check-outs & early check ins.
At check-out time please bring keys/keycard to the receptionist, you will be informed of any additional charges incurred during your stay and payment for those charges will be processed at that time. Please note that a detailed inspection of the room is usually made after the check-out time and we reserve the right to make charges for any missing items, damages or breakages found before the room is occupied again.

The security deposit should be released by your credit card issuing bank automatically in 3 workdays, but sometimes this hold can remain for a 15-21 day period. The security deposit/pre-authorization is not held by Nautilus Ocean Suites and we do NOT charge your credit card. Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the room.  

SMOKING
Nautilus Ocean Suites is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes ore-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a USD 300 room cleaning fee. 

ROOM CLEANING
Room refreshes will not be offered during stays of 3 days and under. Should you need fresh towels or linen, please call the front desk.  

GUEST SAFETY
As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used throughout the premises, and anyone on our property may be recorded. The hotel assumes no responsibility for any personal bodily injury incurred while using the beach, you do so at your own risk, no life guard is on duty. 

 SECURITY 
For the safety of our guest security is provided in the evenings. All rooms are equipped with a safe, guests are advised to lock away any valuables or important documents. Unfortunately, our guest services do not facilitate providing security for these items. 

PARKING
Guest parking in front of the hotel is only permitted on check-in and check-out. By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property.  

EXTENDING YOUR STAY 
After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive.
If you are already staying with us and you would like to extend your stay, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans and this can include relocating you to a similar room should this be necessary.