Bangor Grande Hotel & Conference Center

Terms and Conditions ofService 

Check-in/Check-outPolicies
All DresserHospitality Group properties have the following check-in and check-out timesand policies:
Check-In: 3:00 PM                                 
Check-Out: 11:00 AM 

Any guest remaining in a room past their 11:00 AM scheduled check out time, without prior late check out approval, will automatically be charged $75 per hour they remain in the room. Based upon occupancy, workload, and staffing considerations we will usually authorize a late check out request until noon at no charge. 

Property and Cancellation Policies:
Please carefully read our cancellation policy. To ensure fair and consistent treatment of all guests our staff have are instructed to follow this cancellation policy without exception. To prevent any misunderstanding, it is important to note that this cancellation policy only applies to guests that book directly with us via https://dresserhospitalitygroup.com or https://dresserhospitality.cloudbeds.com. . If you made the choice to make your reservations through a third-party website(there is hundreds of them out there), you are the customer/guest of that company or website and any issues with your reservations must be managed through them. Unfortunately, when a reservation comes in through a third-party online travel website, we are extremely limited in our options and ability to assist you.  For guests who booked directly with us, if you booked a “Non-Refundable” Rate or booked withing 48 hours of arrival you are responsible for the full cost of room and tax for the length of the original reservation. All other reservations booked directly with us are fully refundable if cancelled 48 hours or more prior to the 3 p.m. scheduled check intime.  Reservations that cancel more than 24 hours prior to the 3p.m.scheduled check in time but less than 48 hours before will be charged for the first night’s room and tax as a cancellation penalty and any other pre-payments will be processed as a refund to the card used for payment. If the guest arrives and decides to leave early the total price of the reservation will be non-refundable. In case of a “no-show,” the total price of the reservation will be charged and is non- refundable. 

GENERAL POLICIES & PROCEDURES
The following General Policies and Procedures are applicable to all nightly lodging properties (Hotel, Motel, Inn, Bed & Breakfast, vacation rental or similar) owned and/or operated by Dresser Hospitality Group, our affiliates, or subsidiaries. As part of the reservation process, you will confirm that you have read, understand, accept, and agree to follow these General Policies & Procedures. By making a reservation you are affirmatively accepting and agreeing to our General Policies and Procedures asset forth herein. These General Policies & Procedures are subject to revision, with or without prior notice, with the most current, and legally binding copy, updated and publicly displayed at https://bangorgrande.com.  In the event one or more of these General Policies and Procedures are invalidated by a court of competent authority and venue, all other provisions are valid and remain in full force and effect. 

Name on Reservation
All reservations must be in the name of the adult that will be checking into the room. It is important that the name on the reservation be identical to the name on your valid government issued photo identification, as well as the name embossed on your credit/debit card that will  pay for the room. In addition to working closely with local law enforcement to ensure our properties are safe for guests, visitors and staff, our state of the art online digital registration and check in system uses artificial intelligence to securely authenticate reservations. These features help protect the public while decreasing the likelihood of someone using your identity or credit card information to fraudulently obtain lodging accommodations. To avoid issues during the online registration and check-in process it is important that the person responsible for the reservation have a valid government issued photo identification and credit/debit card that matches the name on the reservation. 

Can I Pay for Someone Else?
We believe in paying it forward and will do our best to help you help someone else. We understand situations may arise where you would like to pay for a family member or employee to stay with us. As stated previously the name on the reservations must match the identification and credit/debit card information.  The easiest way to pay for another person is to take the advertised nightly rate for each night of their intended stay, add the 9%lodging tax and transfer the money to them so they can make the reservations using their debit/credit card. The second option is to make a reservation at
the desired property, through our website bangorgrande.com, listing the person staying in the room as the primary guest and listing yourself as the second guest on the reservation (even if you are not staying). When you checkout online it will ask if you have a promo code enter the word GIFT and apply the promo to the reservation. This promo code will guarantee you the lowest
possible rate by applying a 10% discount. They system will also designate the reservation as “Pre-Paid, Non-Refundable” in the system. The person staying in the room must show a valid government issued photo ID that matches the name on the reservation. Everyone is required to swipe or insert a valid debit or credit card with the same name embossed on it to be digitally captured in the system in the event of damages or other incidental charges. To remain PCI compliant, and protect your payment information, we are not able to accept written credit card authorization forms and ask that all reservations be made securely through our website as they system masks the information to keep your transaction secure and PCI compliant. 

Maximum Occupancy Limits:
When booking, keep maximum occupancy rules in mind and do not exceed two people max for rooms with a single bed (Queen or King), three people max for rooms with a single bed and sleeper sofa, and four people max for rooms with two beds. Please indicate the appropriate number of adults and children 18 and under when making your reservation. You must enter the first and last name of all adults 18 years of age and older that will be staying in the room.

Traveling with an infant? If your baby is less than 35 months old, they aren’t counted against the maximum occupancy limits above. A pack-and-play is available, upon request, subject to availability. To request a pack-and-play please add it to the notes section of your reservation. Staff will place the properly disinfected pack-and-play with fitted sheet, top sheet and blanket in your room prior to arrival at no added charge. In the rare occasion that all pack-and-play are in use we will let you know in advance and work with finding a suitable alternative 

State Lodging Tax:
All nightly room charges and added lodging related fees such as animal surcharges are assessed a 9% Maine State Lodging Tax in addition to the advertised nightly rate.  

Tax Exempt Organizations:
Once you receive your reservation confirmation email, if you are requesting tax exempt status, please reply to the reservation confirmation email and attach copies of the proper forms and supporting documents. Our staff will process the documents within 24 hours of receipt. You will be notified via email once your tax exemption request has been approved, or if more information is needed. 

Lowest-Price Guarantee:
Our rates are always impressive and are subject to change based upon various factors. Generally, when rooms start filling up the rates will increase according to increased demand. For the best prices, we always recommend booking early.  We guarantee our loyal guests, the lowest possible price when they book online, directly with Bangor Grande at bangorgrande.com and enter promo code LOYAL at check-out. Offer not valid for phone, chat, or in-person agent aided reservations and cannot be combined with any other offeror discount. You will always get the best possible price for all our hotels when you avoid the middleman and book directly.

Non-Refundable Rate:
If you book a non-refundable rate either directly through the hotel’s website or through an independent third-party website, your reservation is exactly as said, Non-Refundable. You will be charged the full amount of the predicted room & tax for your stay, at the time of booking. A non-refundable rate is generally offered on advance purchase promotions or through a last-minute promotional type of offer and are clearly marked as non-refundable. 

Best Available Rate:
The Best Available Rate (BAR) that is displayed on the rate checker on the right-hand side of our website is based upon double occupancy (two adults) for the chosen accommodation type and the selected dates. Reservations made under this, or similar rate plans are considered refundable within the guidelines of our cancellation policy told herein. 

Pre-Payment Policy:
All “non-refundable” and advance purchase rate reservations will be at once charged the full amount of room and 9% Maine State Lodging Tax, to the card provided at the time of reservations. If your card is declined your reservation will automatically be canceled.  If your reservation is for a future date, we will charge your credit card for the full amount of anticipated room and 9% Maine State Lodging Tax at the time of check-in or before 11:30 p.m. on your scheduled day of arrival if you haven’t arrived yet. If your card is declined while checking in, you will need to utilize an alternate card as our properties are cashless. If you are not at the property and your card declines your reservation will be cancelled.  

Maximum Length of Stay:
The nightly accommodations bookable through Dresser Hospitality Group are traditional hotels, motels, and inns that provide comfortable, safe and affordable rooms for vacationers, business travelers, groups and other short-term guests. While most feature a microwave, mini-fridge and running water, they do not provide adequate food storage or cooking facilities to support a healthy lifestyle. When searching for accommodations, the maximum length of stay at one of our nightly accommodations is 28 days (4 weeks) from time of check in. The only exception to this policy is for corporate accountswith a contracted block of rooms that are used on a revolving crew basis or crews that “go home” set days of the week, etc. I

Need a Monthly Apartment or Commercial Space:
Dresser Properties https://dresserproperties.com employees a diverse and talented group of people in the Bangor / Brewer / Old Town areas to assist with both short-term and long-term lodging and/or commercial space. Let Dresser Hospitality Group meet your short-term lodging needs and reach out to the friendly and caring staff at Dresser Properties https://dresserproperties.com forpossible long term or permanent housing options.   

Incidental Deposit Authorization: 
You have already been charged the full amount of the anticipated room and tax for your stay. That transaction was entered as a sale and funds withdrawn from your account prior to the system allowing us to check you in. The property reserves the right to authorize/hold a $200 damage/ smoking deposit that will be released at check out, at managements discretion.It is a criminal offense in Maine to damage property of an Inn Keeper, or todefraud an Inn Keeper. Any unpaid fees or damages will be prosecuted ifnecessary. 

11:00 A.M. EST – Check Out
You can check-out any time up until 11:00 AM EST. A later check-out time, as late as 4:00 PM EST, may be requested for a flat fee of $75.00 based upon occupancy and availability. If you anticipate needing a late check out, please notify us as soon as possible. We offer later check out on a first requested basis.  Please note that a detailed inspection of the room is made after the check-out time, and we reserve the right to make charges for any damages or breakages found before the room is occupied again. Bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the room at check out.  

Cancellation Policy
Please carefully read our cancellation policy. To ensure fair and consistent treatment of all guests our staff have been instructed to follow  this cancellation policy without exception. To prevent any misunderstanding, itis important to note that this cancellation policy only applies to guests that book directly with us via https://dresserhospitalitygroup.com. If youmade the choice to book your reservations through a third-party website (thereis hundreds of them out there), you are the customer/guest of that company orwebsite and any issues with your reservations must be handled through them.Unfortunately, when a reservation comes in through a third-party online travelwebsite, we are very limited in our options and ability to assist you.  For guests who booked directly through https://dresserhospitalitygroup.com ifyou booked a “Non-Refundable” Rate or you booked withing 48 hours of arrivalyou are responsible for the full cost of room and tax for the length of theoriginal reservation. All other reservations booked directly through https://dresserhospitalitygroup.com arefully refundable if cancelled 48 hours or more prior to the 3 p.m. scheduledcheck in time.  Reservations that are cancelled more than 24 hours prior to the3 p.m. scheduled check in time but less than 48 hours before will be chargedfor the first night’s room and tax as a cancellation penalty and any otherpre-payments will be processed as a refund to the card used for payment. If the guest arrives and decides to leave early the total priceof the reservation will be non-refundable. In case of a “no-show”, the total price of the reservation will be charged andis non- refundable.

Smoking Policy
All guest rooms, balconies, common areas and a 20-foot radius ofany public entrance is considered “No Smoking” at all properties. There is adesignated smoking area at each property that is away from the building andcomplies with applicable state and local smoking laws.  Smoking oftobacco, marijuana, or any other substance in any guest room whether viarolling paper, pipe, bong, foil, spoon, vape or other manner is strictlyprohibited. Any guest who chooses to smoke in a guest room, on a balcony, in acommon area or within 20 feet of a public entrance will immediately forfeittheir $200 deposit, be asked to leave the property, and will not be entitled toany refund. Please be advised that for the safety of all guests, our roomsmay be equipped with one or more of the following devices. Traditionalsmoke/co2 detectors, tamper detectors capable of discretely alerting staff if adevice is covered or the airflow is out of normal ranges, and/or concealed airmonitoring and analysis devices to detect the presence of vape, tobacco,marijuana and narcotic smoke with silent notification to on duty staff. Inaddition to forfeiting all deposits and fees any guest tampering with a safetymonitoring device could face criminal prosecution at the discretion of thestate fire marshal’s office.

Extending Your Reservation 
If you booked your reservation directly with us at https://dresserhospitalitygroup.com or https://dresserhospitality.cloudbeds.com andwould like to stay longer than your scheduled departure date please text orchat with guest services online or stop by the office and we will gladly assistyou. Assuming space is available we may be able to keep you in the same room.In the event the property you are currently at has no further availability wemay be able to accommodate you at one of our other nearby properties. If you booked through a third party, these reservations cannotbe modified or extended by the property. You can however go to https://dresserhospitalitygroup.com or https://dresserhospitality.cloudbeds.com andcheck availability for the room type and dates you would like to add. If youbook direct, you will receive the best available price. Once you have made thenew reservations chat with guest services through the website or via text andthey will gladly update your new reservation so you can stay in your existingroom without needing to check out and back in. If you are at one of ourproperties with new digital locks, you will be sending a new code for theremainder of your stay with us. If you have keys that need reprogramming juststop by the office and we will get you fresh ones.

Children Stay Free
A maximum of two children under 18 years of age stay free ofcharge per room utilizing existing bedding and in compliance with the maximumroom occupancy limits stated herein. No roll-a-ways or additional beds allowedin rooms per fire code.

Animals
Are we pet friendly? You bet, in designated rooms only. Bydefault, all room types designated as “animal friendly” have a $20.00/+tax, pernight, animal surcharge attached during the reservation process. Out ofconsideration for our staff and guests with allergies, no animal of any typemay enter a room that not designated as animal friendly. If management learnsof an animal in a room that is not designated as animal friendly the occupantswill be asked to leave immediately with no refund allowed and will beresponsible for an additional $200 professional deep cleaning fee. If there areno animal friendly room types available at your desired property, please expandyour search, we may have animal friendly room type available at one of ournearby properties. If you need assistance, please use the online chat featureor call us. We will do our best to accommodate your request. A maximum of two dogsallowed per room. Please make sure your furry friends do their business in thedesignated area and stay on a leash when outside the room. No rogue poppersand, sorry no animals in the lobby area, pool area, or other areas where foodor drink is offered. Animals will not be left unattended at any time. unattendedin rooms at any time. No cats, venomous creatures, endangered species or otheranimals otherwise restricted by local, state or federal law.

Quite Hours
Sing your heart out and have enthusiastic conversation all daylong, but from 10:00 p.m. to 7:00 a.m. the whole property goes into hush modefor what we like to call quiet time (or sleep time).

Free Guest Parking
Traveling should be stress-free and for that reason, you get topark right in front of your room (or super close). By parking a vehicle at ourproperty, you (and your guests) are doing so on your own risk. The hotelassumes no responsibility or accept liability for damage, accident or loss toyour vehicle or private property. Most public spaces, including our parking lots havestate-of-the-art surveillance cameras watching over them. While there is noguarantee that any camera is or isn’t working on any day or time, shouldanything seem amiss, let us know, and we’ll check out the footage. Onlyproperly registered and operating vehicles of guests currently registered andstaying at the property may be parked on our property. Except for tasksperformed by a properly licensed tow operator in the course of removing avehicle from our property, no mechanical work may be performed in our parkingareas. We reserve the right to tow improperly parked, abandoned or nuisancevehicles at vehicle owners’ expense, with or without prior written notice.

Minimum Age
You must be 21 years of age, or older, to make a reservation and/or check in at all properties.  Children under 18 years of age may stay at our properties only when accompanied by a parent, legal guardian, or authorized group chaperone.

Alcohol
If you are staying at one of our properties with a bar, by law, we can’t allow any alcohol to be brought onto the property. To uphold this law, we require all beverages on the property, be purchased through the hotel either via room service, in the lobby market, directly at the bar, or restaurant.  If you are staying at a property that doesn’t serve alcohol itis your responsibility to comply with the applicable liquor laws if you choose to bring alcohol into your room. If the room is registered to a guest under the age of 21 alcohol is prohibited from being in the room under any circumstance. Any suspected violations will be immediately reported to local law enforcement.  If the room is registered to someone 21 years of age no one under the age of 21shall be present in the room if alcohol is present. Any suspected violations will be immediately reported to local law enforcement.

ADA Policy
All properties are compliant with the Americans withDisabilities Act (ADA). We offer accessible rooms within the hotel. Pleaseensure you book an ADA room type when booking and include any special requestsin the comments section of the online reservation form. We strive to assist ourvalued guests that may need special features to make the stay more enjoyable.We will reply to all requests via e-mail and will do our best to accommodateall reasonable requests for services. If you are traveling with a serviceanimal or pet, please be sure to select an ADA Room that allows animals. Please ensure requests reach us by placing it in the comments section of the onlinereservation form, or by calling us directly by replying to your reservationconfirmation email, after the reservation has been made.

Room Cleaning Policy
Room refreshes will only be offered after your third consecutive night, and only if you notify the front desk that you would like housekeeping services. Should you need fresh towels, linen, trash bags, toilet paper, toiletries, etc. please stop by the desk and we will assist you. Please note that staff are not permitted to enter guest rooms while guests are assigned tothe room, in compliance with CDC social distancing guidelines.

Firearms Policy
Any guest or visitor who is in possession of a firearm on ourproperty is personally responsible for abiding by all applicable federal, stateand local laws with respect to firearms and assumes all liability associatedwith such responsibility.

Guest Safety Policy
As part of our commitment to guest safety, employees will neverdisclose the identity, room number or presence of a guest to anyone other thanappropriate law enforcement with proper authority. 

Am I a Guest or Tenant
Properties with nightly room rentals available at https://dresserhospitalitygroup.com aregoverned by the Maine Innkeepers Act and all transactions conducted between us(Innkeeper) and you (Guest) are done in accordance with the Maine InnkeepersAct and laws. Nothing herein, expressed or implied shall ever create alandlord/tenant relationship between us (Innkeeper) and you (Guest). 

Mail and Packages
We will not accept incoming mail, packages or phone calls forany guest, under any circumstance as doing so would imply the guest’s presenceon the property. We do not authorize the use of our property address as a legalplace of residence for any guest. Any mail or packages received at the propertywill be marked “UNKNOWN – Return to Sender” and given back to the personattempting the delivery. If you anticipate the need to receive mail or packageswhile visiting, it is recommended you coordinate with a local private mailingcenter for the receipt and holding of your mail or packages.  

Visitors and Callers
It is the guest’s responsibility to communicate their roomnumber to any person they wish to have visit them. If someone calls or appearsat the property asking for a guest, we will never confirm or deny whether thatperson is or has previously stayed at the property 

Audio & Video Recording
Security cameras both visible and concealed as well as ones capableof audio recording and/or two-way audio communication such as the Ring Doorbell, may be in use in public spaces, staff work areas, offices, guestlaundry rooms, hallways, parking lots, pools, vending areas, breakfast areas,etc. The visual presence of recording device in no way guarantees that suchdevice is monitored or that such device is programmed to be operational orrecording at any given time. If you see someone, please say something. We havestaff on property 24x7 and take the privacy and safety of our guests seriously byentering the public areas of our property you acknowledge and affirmatively consent that audio and video recordings may be used in common areas of the property to help deter criminal activity and aid in the apprehension ofsuspects should the need arise. The hotel assumes no responsibility for any personal bodily injury incurred while using the pool/gym/fitness centerfacilities, where available. If you use the pool/gym/fitness center facilities,you do so at your own risk. 

Lastupdated 09/28/2022 by Dresser Hospitality Group Bangor, Maine