The Heinsman Guest House, affectionately called "Heiney House", boasts a beautifully refinished hostelry built in 1902. During Prohibition times, the home was used as a secret "Good Time" house where guests would sneak a drink (or two!). Still now, we love to host a good time for our guests through a unique stay with big adventures.
With varying styles of rooms to choose from, guests of all kinds are sure to enjoy the relaxation in each space. Multiple shared bathrooms are found on every floor, and the shared guest kitchen and separate laundry room are easily accessed on the first floor. Each room is outfitted for 1-4 guests. Some rooms have an additional sink space.
Our first-rate hospitality doesn't stop inside The Heiney House, but continues across Chattanooga. Located in the bustle of the center of the city, guests can easily access sites such as Soldiers and Sailors Memorial Auditorium, Bessi Smith Cultural Center, Miller Plaza Pavilion, or our local watering hole, The Bitter Alibi, all within a half-mile or less.
We look forward to your next visit to The Heinsman Guest House!
*While we love breakfast, we are *not* a bed and breakfast. We are a hostel-style accommodation with a partnership for a private chef to be booked and use our kitchen at guest request (you must book this yourself directly with one of the chefs)
Property Name: The Heinsman Guest House
Street Address: 821 Houston Street
City : Chattanooga - Tennessee
Postal Code : 37403
Contact Name: Kirsten Shipp
Phone:
(423) 822-8484
Email:
hhousechatt@gmail.com
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In:
3:00 PM
Check-Out:
11:00 AM
Late Check-out Hour:
1:00 PM
Late Check-out Fees: $15.00
Late check-out (after 11:00 AM and before 1:00 PM) may result in a fee.
Property and Cancelation Policies :
No Charge - If canceled within 1 days of arrival
Terms and Conditions
CHECK IN
• Is it really you? A valid photo ID matching the name on the reservation is required upon check-in. (This may be done via your online portal when using a 3rd party booking system)
• Check in is any time after 3pm, and check out is any time prior to 11am.
• All requests to reserve a room must include the first and last name of all adults occupying the room and you'll need a valid credit card to guarantee the room.
• Our room rates are always best when booked direct, and they are subject to change.
• Group trips are fun and we love to host! When booking, keep maximum occupancy rules in mind- two people max for rooms with a single bed (Queen or King) and four people max for rooms with multiple beds.
CANCELLATIONS and REFUNDS
• Reservations must be cancelled 24 hours prior to the guest's arrival date.
• Cancellations within 24 hours of check-in and no-shows will be charged for the full price of the reservation.
• No-shows with a multiple-night booking will forfeit the entire reservation if we have not heard from the guest by 11 a.m. on the day following their scheduled arrival date. In this case, the guest will be charged for the first and second night of the reservation per our 24-hour cancellation policy.
• Reservations totaling over $1000 require 72 hour cancellation notice. In this case, the guest will be charged for the first, second and third nights of the reservation. Any deposit is non-refundable.
• No refunds will be given.
ROOMS, MAIL, and SMOKING
• We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported immediately after registration to avoid responsibility and potential charges.
• We allow all guests to receive mail, packages, and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them.
• Sing your heart out and have passionate conversation all day long, but from 11:00 p.m. to 7:00 a.m. the whole property goes into hush mode for call quiet time (or sleep time). This is subject to change based on special events and will be visibly posted.
• Breathe easy. The Heinsman Guest House is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a $250 room cleaning fee.
PETS
• Are we pet friendly? You bet! Dogs, quiet birds, and goldfish are welcome. A maximum of two pets are allowed per room. Make sure your furry friends do their business outside the building and stay on a leash when outside the room. No rogue poopers! Pets cannot be left unattended in rooms at any time.
• A non-refundable pet fee for even the quietest of boys is $50. Should your furry friend shed a great amount or have a potty accident in the room, an additional cleaning fee will be charged to the credit card on file (or requested through the portal) in the amount of $50-250. Should your pet cause property or item damage, an incidental fee will be charged at market value to your credit card on file.
• We reserve the right to request pets be removed from the property should they interrupt another guests stay, they become aggressive to other people or animals, or at the discretion of management.
• As per ADA law, service animals are welcome at no cost. Service animals are defined as "individually trained to do work or perform tasks for people with disabilities" and "must be under the control of it's handler". Emotional support animals do not fall under ADA law and are subject to pet fees. All guests are subject to any damage fees, should they occur by animal or human.
LINENS
• For guests staying longer than 7 days, we are happy change sheets and towels on the 7th, 14th, and 21st day of your reservation.
• Staying less than 7 days? Let us know if you need additional linens or if any mishaps need attention.
• Staying longer than a month? We want your space to be yours. A towel and linen exchange is available upon request.
CLEAN UP
• You've got mates! While we do have facilities housekeeping, please be courteous of the other guests and clean up after yourself in the kitchen, bathrooms, and all common areas.
• Remember to clear out your food and leftovers from the refrigerator before you leave.
• While daily room housekeeping is not currently available, if you are in need, please reach out and we will be happy to help! We are happy to help with any large or small oopsies!
PRIVACY and SECURITY
• We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
• Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
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