Emperor Cruises introduces you the first ever exclusive all-inclusive Vietnamese cruise experience, a world where everything is included in the price. Our personal service on board our elegant ships will exceed your expectations, allowing you to indulge yourselves as you explore, dream and discover Bai Tu Long Bay, Vietnam in comfort and style.
Address 1: 6, Lê Thánh Tông, Hòn Gai
City : Hạ Long, - Quang Ninh
Contact Name : Emperor Cruises
Phone : +84 836 668 879
Email : firstname.lastname@example.org
- Audio / Visual equipment rental
- Fitness room
- Room service
- Safe deposit boxes at front desk
- Welcome Drink
- Kids Corner
- All-Inclusive Packages
- Art Gallery
- Wine Cellar
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 11:30 AM
Check-Out: 11:00 AM
Property and Cancellation Policies :
Full Charge - Full Stay - If cancelled within 14 days of arrival
Terms and Conditions
I. Rate:Tour prices are net prices, quoted in Vietnamese Dong. Our prices for cruises are generally per cabin, except for promotions and day cruises.
Prices displayed in other currencies are for the customers' convenience only, and will be converted to Vietnamese Dong using the daily conversion rate.
II. Deposit and CancellationDeposits can be settled by bank wire transfer or credit card, the latter will be charged soon after the reservation is made.
Reservations can be cancelled free of charge 14 or more days before arrival. Afterwards, the total reservation amount will be charged. Some promotional rates are non-refundable, in this case the promotion's terms and conditions apply.
III. Cruise cancellation due to bad weather conditions
- Cruising and sailing in Halong Bay is regulated by the Halong Bay Port Authority. Every morning, the Port Authority delivers a permit to each cruise company allowing them to sail in Halong Bay. Both day cruises and overnight cruises are regulated this way.
on the day of departure. Here are the possible scenarios that can occur and alternatives then offered to the passengers by Emperor Cruises as below:1. ON THE DAY OF ARRIVAL 1.1. SituationOn a day with bad weather conditions or risks of tropical storm, Emperor Cruises will inform the Guests / travel agents as soon as possible of the risk of cancellation, the possible scenarios that can occur, and will offer different alternatives for the guests/travel agents to choose.At 3.00pm, Emperor Cruises will know whether:
– the overnight permit is given;
– the overnight permit is denied but day cruising is allowed;
– all cruising is forbidden for the day and night.1.2. Terms and conditionsUpon arrival, guests can choose:1.2.1. Not to wait, and cancel their cruise altogether.
22.214.171.124. If the guests decide to cancel the cruise before receiving final decision from the local authorities, Emperor Cruises will not proceed to any refund.
1.2.2. To wait until 3.00pm, enjoy lunch onboard (if presence of people on the boats anchored in the marina is allowed by the Port Authority).
126.96.36.199. If the guests wait, enjoy lunch onboard and at 3.00pm the cruise is cancelled, then only 35 USD will be charged to cover the lunch.
188.8.131.52. If guests wait, enjoy lunch onboard and at 3.00pm only a day cruise is allowed, then only 90 USD will be charged to cover the lunch and day cruising .
184.108.40.206. If guests wait, enjoy lunch onboard and at 3.00pm overnight cruising is permitted, then only USD345 will be charged to cover the lunch, day cruise and overnight.2. ON THE SECOND DAY OF A 3 DAY 2 NIGHT CRUISE2.1. SituationPermit to cruise on the second day of the 3-day-2-night cruise is delivered by the Port Authority at 8.00am the day of cruising under normal circumstances. If cruising permit is denied at 8.00am, guests will go back to the Marina at 10.30am with guests checking out that day. They will have then the same possible scenarios and alternatives as in the above
section 1.2.2. Terms & ConditionsEmperor Cruises will refund as follows:
2.2.1. In case cruising is entirely denied on that day: cruise will only be charged as a 2 days/1 night
2.2.2. In case the guests decide to remain for lunch onboard when permitted but cruising ends up being entirely denied on that day: cruise will be charged as a 2 days/1 night +35USD to cover for the lunch.
2.2.3. In case the guests decide to remain for lunch onboard when permitted and cruise a few hours during that day when permitted, but overnight cruising ends up being denied: cruise will be charged as a 2 days/1 night + 140USD to cover for the lunch and
2.2.4. No refund can be claimed in case overnight cruising ends up being allowed and the guests spend the second night onboard as well.
2.2.5. No refund can be claimed in case guests decide to end their cruise at 10.30am on the second day without waiting for the Port Authority final decision.3. ON THE DAY OF DEPARTUREIn case of bad weather conditions or risks of tropical storms on the day of departure (check-out), the Port Authority may also order to return to the marina earlier than planned. No refund can be claimed in this situation.4. TRANSPORTATION
4.1. Guests using transportation not booked via Emperor Cruises shall contact their Travel Agent / Transportation supplier directly to make all necessary arrangements deriving from a cruise cancellation.
4.2. For guests using Emperor Cruises Transportation Services, Emperor Cruises will arrange transport back to Hanoi.
4.3. As Emperor Cruises shall not be held responsible for any cruise cancellation due to weather conditions, if transportation has been used, cost of transportation cannot be refunded by Emperor Cruises.5. OTHER CONSEQUENCES OF POOR WEATHER CONDITIONS 5.1. Cruising Itinerary
Even when cruising permits are delivered, bad weather conditions might force our Management, Captains and Crew to modify the schedule: change of routes, visits cancelled or modified, etc.
By booking with Emperor Cruises, all guests agree that all programs are subject to change without prior notice.5.2. Special Dining Venues
Emperor Cruises offers the possibility to enjoy dinner on a Beach, in a Cave or in a
Floating Village. Guests booking these extra services should be aware that it might be
necessary to cancel the outside dining at the last minute in case of bad weather
conditions and to replace it by dining inside the boat’s dining-room. Emperor Cruises cannot be held responsible for the impossibility of outside dining due to bad weather conditions and thus will not proceed to any refund.6. BOAT INSPECTIONS The Halong Bay Port Authority, Quang Ninh Province Authorities and other Officials may request without prior notice to inspect one (or several) boat(s) of the fleet.
Emperor Cruises shall not be held responsible for any delays, change of schedule, early
check-out that could occur due to an Officials’ inspection, and will thus not proceed to
any refund.7. GUESTS SHOULD BE AWARE THAT
7.1. Permits can be denied due to thick fog: in this case, it is impossible for Emperor Cruises to know, predict or suspect in advance.
7.2. Though for most tropical storms we usually have warnings and information 24 to 48 hours in advance, it is very often impossible for anyone to predict how powerful it will be when reaching the coast of Vietnam and sudden trajectory changes are also very common, hence the delay in getting, then communicating, information.
7.3. Very often Emperor Cruises can receive from the Port Authority many contradictory pieces of information before the final decision that comes at 3.00pm. Emperor will communicate to the passengers all information as given by the Port Authority and should not be held responsible for inconsistencies, last minute changes, and contradictions.
7.4. In case of risks of tropical storm at night, the weather might show no sign of danger upon the guests’ arrival and change only much later and quite suddenly.
7.5. Some other cruise companies in Halong Bay might decide to go against the decision of the Port Authority. It is their personal choice not to observe the orders of the local authorities and to put at risks the lives of their passengers.
CONSIDERING THE SAFETY AND SECURITY OF ITS PASSENGERS AS ITS NUMBER ONE PRIORITY, EMPEROR CRUISES WILL ALWAYS COMPLY WITH THE PORT AUTHORITY’S DECISION. Although Emperor Cruises understands the importance for visitors to see Halong Bay, and is highly honored to have been chosen by the guests to see Vietnam’s most mythical site, we will never put our passengers in danger.Note:
- Passengers using the services of a travel agent should then contact their travel agent to make the necessary arrangements for transportation, accommodation, etc.
- In case of tropical storm warning, it is usually forbidden to have people onboard, even when the vessels are anchored at the harbor.
- Passengers using the services of a travel agent should then address their travel agent for refund. Emperor Cruises refunds directly to the agent the amount paid by the agent.
IV. Final PaymentFinal payment is due 30 days in advance of the tour. These payments are due in our office or submitted online 60 days prior to the departure date for GIT booking and 07 days prior to the departure date for FIT booking. If reservations are made less than 60 days prior to the departure date for GIT booking and less than 07 days prior to the departure date for FIT booking, payment in full is required at the time of booking. If final payments are not received on time, Emperor Cruises may cancel the reservation and invoke the cancellation fee.Except as otherwise agreed by Merchant, Client’s payment shall be executed by cash, credit card. All credit card transaction is proceed without bank charge.In cases where credit facilities have not been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to Merchant must be paid by the Client/Agent.Payment will be settled through our bank account at least 30 days before arrival
V. Refund of Unused servicesNo Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.
VI. Liability and InsuranceEmperor Cruises accept no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its controlTravel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.
VII. ConfirmationAll confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
VIII. Children Policies:Under 5 years old:
• Free of charge sharing cabin with 2 (two adults) maximum 1 child
• An extra charge of 35 USD per extra bed if required to set up in the cabin for 02 days/1night program or 70 USD per extra bed for 03 days/2 nights program. Baby cot is free of charge. This extra service is subject to Emperor Cruises availability.
From 5 to 12 years old sharing cabin with 2 (two adults) inclusive extra bed299 USD/child/night and 538 USD/child/2nights (high season from 1st Jan – 30th Apr,, 2015 & 1st Oct, 2015 – 31st Dec, 2015)In case the child occupies the sole cabin, the rate for adult is applied
Over 12 years old will be charged as adults’ rate
IX. Passengers’ InformationClient is requested to submit all passenger details at least 24 hours prior to check-in of passengers (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number). Passengers are advised to bring the passport during the tour as representative of the Halong Bay Port Authority can be aboard to check any time.
Guests' personal information will only be used for the cruising registration with the local authorities, and will not be shared or used for any commercial purposes.
The company may photograph, film, record images of the clients, taken during their transportation, check-in and/or cruise. Those images may be used for social media campaigns and published for marketing activities. Clients who do not wish to have their images used can inform directly their Cruise Manager who will do her/his best to exclude these guests from the images taken. For any questions or concerns regarding the use of media, please contact email@example.com.