Grand Sunset Gili Air is located on the sunset point of the beautiful island of Gili Air, famous for it's crystal clear water, postcard white sandy beaches and exotic underwater life.
Address 1: Jalan West Beach
Address 2 : Lombok Utara, NTB
City : Gili Air - Nusa Tenggara Barat
Postal Code : 83352
Contact Name : Reservations
Phone : +62 819 3433 7000
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In : 02:00 PM
Check-Out : 10:00 AM
Property and Cancellation Policies :
Cancellations made before 14 days of the check-in date may be cancelled free of charge.
Cancellations made within 14 days of the check-in date will incur a 100% cancellation fee on the total booking(s).
No-shows will be handled as a cancellation made within 14 days of the check-in date and will incur a 100% cancellation fee on the total booking(s).
Terms and Conditions
Booked rooms will be held for check-in until 06:00pm on the scheduled check-in date, unless a late arrival has been arranged, after which the booking(s) will be deemed cancelled/no-show and Grand Sunset Gili Air shall be entitled to release the booked room(s) for the remaining stay dates to other guests.
No refunds will be provided for the cancelled/no-show booking(s).
If you fail to request a late check-out time and check-out beyond your stipulated time Grand Sunset Gili Air reserves the right, without further notice, to charge an additional one (1) night's stay at the then prevailing room rate or remove your belongings into the luggage storage facility and deny you further access into the room.
Grand Sunset Gili Air shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.
Luggage storage is available only for guests currently staying with the Hotel to store their luggage or other personal belongings before check-in or after check-out.
The maximum storage period is one (1) day, Grand Sunset Gili Air reserves the right to dispose of any luggage or items not claimed after the maximum storage period allowed.
If guest requires further assistance with storing their luggage past the maximum storage period, this can be arranged with hotel staff.
You use the luggage storage facilities at your own risk.
Grand Sunset Gili Air will not be responsible for loss of or damage to luggage or personal belongings.
You are liable for any damage howsoever caused to the allocated room(s) or to the Hotel property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay.
Grand Sunset Gili Air reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered as a result thereof.
Grand Sunset Gili Air further reserves the right to commence legal proceedings against you without notice.
Out of concern for all of our guests, each hotel room has been deemed as a non-smoking room accommodation.
In the event that a guest smokes or permits smoking in one of our units, a "smoke elimination fee" will be posted to the guest account upon check-out or processed as a late charge should the violation be noticed after the guest has checked out.
Smoking is allowed where ashtrays are provided.
Right to Refuse Accommodation
Grand Sunset Gili Air reserves the right to refuse accommodation to any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons
• The booking has been paid through fraudulent means
• The booking has been altered by anyone other than Grand Sunset Gili Air or Grand Sunset Gili Airs authorized agents or has been tampered with or defaced (in which case Grand Sunset
Gili Air reserves the right to retain such booking documentation)
• The person checking in is not or cannot prove that he/she is the person named in the Booking
Grand Sunset Gili Air further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the room, the Hotel premises, the other Hotel guests, staff or any other persons or the reputation of Grand Sunset Gili Air without any compensation and/or any reimbursement to you.
Limitation of Liability
Grand Sunset Gili Air is responsible to provide the room(s) and Add-On's stated in the Booking Confirmation(s) and according to these Terms and Conditions.
We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.
Grand Sunset Gili Air is not in a position to guarantee Guest's safety against events including but not limited to accidents, death, natural disasters, flood, riot, theft, or even acts of negligence.
All activities have inherent risks to health and safety and Grand Sunset Gili Air will not be responsible for any eventualities related to any activities or services booked.
Grand Sunset Gili Air will not be responsible for loss or damage of property left in Guest's room and/or the Grand Sunset Gili Air property during Guest's stay.
Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.
Conflict of Language
If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof, the English text shall prevail.