Thunder Bay Ontario's first downtown hostel is here, and bigger, better, and safer than ever! We are a stone’s throw from the waterfront of Lake Superior and even closer to the unique art, entertainment and culinary infusion that is downtown Port Arthur. Our main mission is to have our guests having the best local experience possible, take a look around and we will be sure to set you on the right adventure.
Property Name: The Haven Hostel
Street Address: 226 Ambrose Street
City : Thunder Bay - Ontario
Postal Code : P7B 1L4
Phone: 807-285-1142
Email: info@thehavenhostel.ca
Amenities
- Baggage storage
- Concierge
- Laundry service
- Lounge
- Printer
- 24-hour check-in
- Air conditioning
- All rooms disinfected daily
- Buzzer / wireless intercom
- Carbon monoxide detector
- Cashless payment accepted
- CCTV in common areas
- CCTV outside property
- Common areas disinfected daily
- Contactless check-in / check-out
- Electric vehicle charging station
- Express check-in / check-out
- Facilities for disabled guests
- Family rooms
- Fire extinguishers
- Fireplace
- Game room
- Garden
- Guest accommodations disinfected between stays
- Guest parking
- Hand sanitizer provided
- Heating
- Internet
- Invoices
- Library
- Lockers
- Non-smoking rooms
- Private check-in / check-out
- Property has wheelchair access
- Refillable water stations
- Safety deposit box
- Security alarm
- Smoke alarms
- Towels changed upon request
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 15:00
Check-Out: 11:00
Late Check-out Hour: 14:00
Late Check-out Fees: $25.00
Late check-out (after 11:00 and before 14:00) may result in a fee.
Property and Cancelation Policies :
In case of a no-show booking, the full room rate will remain charged to the credit card on file for the first night and cancelled for all consecutive nights.
Terms and Conditions
PAYMENT
We only accept valid credit cards at time of booking and require full payment for the first night within 24 hours of your booking, or on the same day of booking if you are arriving the same night. Your card, whether credit card or debit Visa will be charged virtually through our secure online booking system in order for us to be totally contactless. Cash may be accepted when reception is in with a temporary hold on the credit card that is used to make the reservation for security purposes. No exceptions.
HOUSE RULES
- We do not allow local residents from the City of Thunder Bay to reserve as we are a tourist and adventure base hub for people on the move and to keep our social/tourism forward atmosphere. We are not a housing alternative for the city, rather an ambassador for outdoor recreation, food and culture, and international study. We may also not allow guests from other platforms onto our premises with negative reviews in order to keep a peaceful and clean environment.
- The hostel is completely smoke free, this includes vaping. A $250 fee will be charged to the room should our no smoking policy be disregarded. There is also to be no burning of incense, candles, or any item that requires an open flame, outside of the kitchen area..
- Our doors are key coded and automatically lock, we suggest ensuring the door is completely latched when going out/going to bed. For the convenience of the Guests, lockers are provided in the dormitory rooms. The Management will not in any way whatsoever be responsible for any loss or damage to the Guest's belongings or any other property from either the Hostel room or the locker or any other part of the Hostel for any cause whatsoever including theft or pilferage. We can supply you with a lock for a refundable deposit of $5.00.
- All guests must abide by kitchen and lounge rules. Quiet hours are strictly 10 PM to 8 AM. We kindly ask that any conversation after 10 PM be held outside or quietly within your shared accommodation. The kitchen has specific hours to allow for sufficient cleaning time - please follow kitchen hours that are posted within the kitchen or simply ask staff for assistance/clarification.
- Any sign of food in the dorm rooms will have an automatic $25 charge to the reservation
- Guests are allowed 1-2 visitors at a time until 8pm. Due to security reasons, guests can only have visitors in the main floor common area and courtyard.
- Guests are only permitted to book reservations for a maximum of 14 days (2 weeks)
We allow dogs and cats in our facility, in our Main Floor Suite only, for your convenience! Dog fees are $20 per night, per animal, and Cat fees are $25 per night, to compensate for extra cleaning time. We have a two dog/animal limit within our establishment for the comfort of our guests. Any damage done to the room will be assessed and charged accordingly to the guest. Animals are NOT allowed on the bed. If evidence of the animal is found on the bed or any damage is done to the bed or sheets, a fee will be charged. A Pet Waiver and Policy must be signed upon arrival to the hostel, along with our terms and conditions. Dogs are not to be left unattended without being in a crate. Animals should remain on leash at all times within the establishment. Please contact us for more information. Extra cleaning fees will be charged if animals have left a mess not tended to by owners.
GUEST BEHAVIOUR
The comfort, safety and security of our guests is of paramount importance to us at this hostel. Any guest(s) who, in the opinion of staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be given a refund. Guests are expected to respect other guests as well as staff, local residents and property.
We have the right to refuse or deny accommodations to anyone:
- Unwilling or unable to pay for a room or other lodging establishment privileges.
- Visibly under the influence of drugs or alcohol or creating a public nuisance.
- The innkeeper reasonably believes will use a room or the facility for an unlawful purpose.
- The innkeeper reasonably believes is bringing in something that creates an unreasonable danger or risk to others.
- Whose use of a room or accommodation would violate the facility's maximum capacity.
- Whomever is deemed disruptive to any guests at any time. Strict quiet time is in effect from 10 PM to 8 AM.
Except in relation to death or personal injury caused by our negligence, The Haven Hostel's liability remains at all times, limited to the value of the services booked, excluding any amendment charges paid to us.
DAMAGE
Guests will be expected to reimburse The Haven Hostel for any damage caused by inappropriate behaviour during their stay, which will be detailed to them in a follow up phone-call and/or email if the guest has left before room check. The amount charged for said infractions will be determined by the owner or manager on duty.
DO’s
- Towels are included in all of our private rooms. They are not included in our dormitories. Towels are available for $1 at reception.
- Socks, slippers, or sandals are recommended (or be barefoot, as we like to be), our hostel has a no shoe policy. You can leave your shoes on the front shoe rack or keep them with you in your room/locker.
- Locks - Locks will be available at reception as stated above for a $5 deposit.
- Toiletries
- Food for your own meals, kitchen hours will now be limited for cleaning.
RATE CHECK 