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Thunder Bay Ontario's first downtown hostel has arrived! We are a stone’s throw from the waterfront of Lake Superior and even closer to the unique art, entertainment and culinary infusion that is downtown Port Arthur. Our main mission is to have our guests having the best local experience possible, take a look around and we will be sure to set you on the right adventure


Address 1: 226 Ambrose Street

City: Thunder Bay - Ontario

Postal Code: P7B 1L4

Contact Name: The Haven Hostel

Phone: 807-285-1142

Email: info@thehavenhostel.ca

Amenities
  • Baggage storage
  • Concierge desk
  • Laundry service
  • Lounge
  • Dog Friendly - Call us

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 03:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies:
No Cancellation fee in effect up to 48 hours prior to booking. The first night of the reservation will be charged to the credit card on file should the cancellatiton fall within 48 hours of your booking date.

In case of a no-show booking, the full room rate will be charged to the credit card on file for the first night. 
Terms and Conditions

Same day on-line bookings will not be accepted after 8 PM.

We only accept credit cards at time of booking and require full payment upon arrival. No cash sales or bookings can be taken otherwise. 

The hostel is completely smoke free, this includes vaping. A $200 fee will be charged to the room should our no smoking policy be disregarded.

No outside visitors are allowed within the dormitory area at anytime. This area is strictly for guests only in order for everyone to have a comfortable stay.  Our lounge area is open to visitors between the hours of 8 AM and 8 PM.

Our doors are key codded and automatically lock, we suggest ensuring the door is completely latched when going out/going to bed. For the convenience of the Guests, lockers are provided in the dormitory rooms. The Management will not in any way whatsoever be responsible for any loss or damage to the Guest's belongings or any other property from either the Hostel room or the locker or any other part of the Hostel for any cause whatsoever including theft of pilferage. We can supply you with a lock for a refundable deposit of $5.00.

For large group discounts, please contact The Haven Hostel. If booking a large group, a %15 non-refundable deposit will be required. 

DOGS:

We allow dogs in our facility for your convenience! In order to keep all of our guests comfortable we require the purchase of the room, whether it be a private or dormitory option. Dog fees are $15.00 per night to allow for extra cleaning time. Please contact us for more information.

GUEST BEHAVIOUR:

The comfort, safety and security of our guests is paramount importance to us at this hostel. Any guest(s) who, in the opinion of staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be given a refund. Guests are expected to respect other guests as well as staff, local residents and property.

LIABILITY:

Except in relation to death or personal injury caused by our negligence, The Haven Hostel's liability remains at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

DAMAGE:

Guests will be expected to reimburse The Haven Hostel any damage caused by inappropriate behaviour during their stay, which will be detailed to them on check out.

Please bring with you the following items:

1. Towels. Towels are available for $1 at reception.
2. Socks, Slippers, or Sandals (Or be barefoot as we like to be), our hostel has a no shoe policy. You can leave your shoes on the front shoe rack or keep them with you in your room/locker.
3. Locks - Locks will be available at reception as stated above.
4. Toiletries
5. Food for your own lunch and dinners, or to share with fellow travelers.
* Early check-in or late-check-out is subject to dorm/room availability on the day it is requested. To be reconfirmed with the front office staff. A levy may be charged for late check-out if there is no room availability following your stay.