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It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
ESPAÑOL. Información para pago a través de transferencia bancaria. Favor de depositar y enviarnos captura de pantalla.

Para hacer una reserva, y apartar una habitación, favor de hacer una transferencia bancaria de al menos el 50% del total del costo de la reserva. Por ejemplo, si el costo total es de 1,000.00 mxp, depositar mínimo 500.00 mxp. Después de haber realizado la transferencia bancaria favor de enviarnos una captura de pantalla al WhatsApp oficial del hotel Bacalar Sunrise Villa: (+52)9831314339.

Una vez que recibamos la captura de pantalla, te confirmaremos la reserva. Al momento de hacer el check inn, puedes pagar el restante en efectivo.
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 English. Payment Information for bank transfer.  Please deposit payment and send a screenshot:

In order to make a booking, and reserve a room, please make a bank transfer of at least 50% of the total amount of the booking. For example, if the total amount to pay is 1,000.00 mxp, deposit at least 500.00 mxp.

After the wire is done, please send us a screenshot to the official WhatsApp of Bacalar Sunrise Villa Hotel: (+52)9831314339. Once we receive the screenshot, we will confirm you the booking.
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1.       Banco / Bank Santander.
2.       Tarjeta Débito/ Debit Card. 5579 0701 2270 8129
3.       CLABE 014690606182661918
4.       Número de Cuenta / Account Number: 60618266191
5.       Nombre / Name: Wen Ching Lo
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Property Information

Surrounded by the flora of Quintana Roo, next to the Lagoon, in full contact with nature, breathe fresh air and immerse yourself in the peace you are looking for Welcome to our million star lodge!
We have 14 rooms overlooking the Lagoon and the garden. Each with unique design and good amenities. Kitchen and shared room. We have large common areas: gardens, children’s area, outdoor gym and terrace.
We are located next to the Bacalar Lagoon in the town of Xul-ha, surrounded by native vegetation of Quintana Roo.

20 minutes from Chetumal airport and 18 minutes from Bacalar (by car).
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Rodeada por la flora y fauna de Quintana Roo. Justo a lado de la laguna Bacalar, Xul-Ha. En pleno contacto con la naturaleza, respira aire fresco y rodéate de la paz interior que estas buscando. Bienvenido a nuestro hospedaje de millones de estrellas! Tenemos 14 habitaciones con vista hacia la laguna y el magnífico jardín. Cada habitación cuenta con un diseño único e incluye esplendidas amenidades. Contamos con cocina y sala comunal por si gustas preparar tus propias comidas de especialidad o simplemente para pasar un rato. Contamos con grandes áreas comunes: jardines, área de juegos para niños, jardines exteriores y una terraza con una vista increíble hacia la laguna. Estamos ubicados alado de la laguna de Bacalar, en el pueblo de Xul-Ha, y rodeados por la vegetación local de la Península de Yucatán. 
Estamos a 20 minutos del aeropuerto de Chetumal y 18 minutos de Bacalar (en auto).  


Property Name: Bacalar Sunrise Villa

Address 1: Costera Xulha

City : Bacalar - Quintana Roo

Postal Code : 77900

Contact Name: Kris Omila

Phone: +529831314339

Email: xulhasunrise@gmail.com

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Lounge
  • Printer
  • Room service
  • Outdoors Gym
  • child playground
  • bikes
  • kayaks
  • Chilliboat
  • paddle boards
  • Delivery Laundry
  • Outdoors meeting rooms
  • Bacalar Lagoon Private Access
  • Safe Parking
  • Food Delivery
  • Fully Equipped Kitchen
  • Shared living room with Smart TV

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 12:00 PM

Late Check-Out Hour: 2:00 PM

Late Check-out Fees: $ 100.00

Late check out (after 12:00 PM and before 2:00 PM) may result in a fee.

Property and Cancellation Policies :
Room deposits are not refundable, however;

1. Cancellations madre at least 7 days before check-in ( The deposit may be transferred to a new reservation at any time within a three month period. (3 months calculated starting from your original Schedule arrival date) If you haven´t made any new reservation during these 3 months, then this deposit is no longer valid.)

2. No credit for cancellations made within 7 days of check-in.

3. If you shorten your stay, (within 7 days of check-in) 50% room rate will be required for each night.

Please keep your deposit receipt to make another reservation. We can not honor any changes without your receipt

Terms and Conditions

Dear guest(s), in order to provide you a pleasant experience during your stay with us, please comply the following rules and respect other guests in Sunrise Villa. Otherwise, the Administration reserves the right of admission and permanence.

1. Check in time : 3pm  Check out time : 1pm (extra time will be an extra charge of $100 pesos per hour)

2. Extra person will charge 300 pesos (above 6 years old )

3. Upon arrival, the rooms have a number of towels, which is equal to the number of people who stay with us,

    ( if you require an extra towel or sabana ( sheet ) , will charge $ 30.00 MXN )

4. If you have pets please check the “Pets rule”

5. Please smoke outside.

6. The liquid we offer in the bathroom is 2 in 1 (Shampoo/body wash )

7. We use the biodigester system, please "do not" throw toilet paper or anything into the toilet or drainage.

8. Please “turn off” the light and air conditioner when you leave the room

    ( Help conserve energy, we will turn off for you if you already leave for a trip )

9. Breakfast service time : 8am – 10am.  

    (we try to make you feel at home, here is your house, please wash the dishes after using tableware and kitchenware)

10. Meal order service: 10am – 6pm   (Please also wash the dishes after using and put it back )

11. Please return the keys and air conditioner remote control to the reception without exception when you checking out

    (In case of losing them, $100.00 MXN for the key and $500 MXN for the remote control)

12. Any misusage or damage to the facilities of the villa will be charged from your deposit.

    ( deposit as same as one night of the room price. will return the deposit to you when checking out )

13. Loud noise and scandals are prohibited in the public area as a gesture of respect to other guests in our villa

14. For safety reasons, the access time for lagoon is 7:00 AM to 7:00 PM

15. Each guest is solely responsible for his or her own safety when accessing to the lagoon and any water activities

     (kayak and paddle board). Sunrise Villa will not be responsible for accidents to any guest.

     (Safety gears such as life vest will be provided to each guest )

16. Rent Kayak, Paddleboard or Bicycles, please bring your ID and deposit, check with the host.                                                                                                       

17. We do not do daily cleaning in the rooms during the stay, in case you need to notify the staff in advance.

18. please do not use the towel on the floor and ground. if you are doing the outdoor activity and you need a picnic mat, please ask the host.

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