Cross Inn

By proceeding with a reservation, you will be deemed to have fully read and understood our terms and conditions as detailed below. 

Arrivals & Departures: Check-in is from 4pm to 10:30pm. Arrivals outwith these hours are by arrangement only as we do not have a 24hr reception. Please make your way round the back to the Old Barn Bar (Public Bar) to check-in except on a Sunday when the bar is closed and we will meet you at the main building for check-in.  Check-out is 10am. Late check-out are available by request and availability. If you wish to arrange this, please email or call us directly. A charge £10 per hour charge will be applicable.

Breakfast: Breakfast is served from 8am - 9:30am. Hot and cold breakfast items are offered. If you have dietary requirements for breakfast, please let us know in advance.

Evening Meals:  We serve evening meals daily. Tuesday to Saturday food is served 5-8pm in the pub. You can book your meal online on https://www.crossinn.com/restaurant . From 21st April we have a pizza trailer on site every Monday. No GF or DF options are available so if this is a requirement for you, please let us know 24 hrs in advance and we can offer you our pub menu options. On Sundays we are closed to the public but serve food to residents in the restaurant area 5:30-7pm. Sunday meals must be booked with 24hrs notice by email or phone. Please note the pub is closed but we can serve a selection of alcohol and drinks on Sunday during the mealtime with last orders being 8:30pm and the restaurant closing at 9pm.

Sundays: It is worth noting that the Sabbath is held by many on the island. This means that the majority of attractions and shops do not open. Stornoway has a garage and a number of restaurants open on a Sunday. Always check ahead for opening times to avoid disappointment.

Acceptance of Children: Children are very welcome in the Cross Inn. However there must be at least one adult in each room with children under 14 years old. ​We reserve the right to cancel your stay without refund if there is intent to leave underage children in rooms without on their own. Additionally all children must be booked in online and not exceed the headcount of the room. This is for the safety of yourselves and our other guests. Guest arriving with unbooked children who would then take bookings over the permitted headcount of the room must be refused entry without refund.

Booking Amendments: If you require an amendment to a confirmed booking please let us know as soon as possible and we will assess your new booking request as a brand new request. Amendments will only be accepted when we have confirmed with you in writing.​

Payment: Payment for bookings will be taken from the card you have made the booking with 6 weeks before the date of your stay. Payment can also be made online, by bank transfer or by phoning 01851 810 152 prior to 6 weeks if preferred. If payment is not made by 6 weeks prior to your booking, your reservation may be cancelled.

Cancellation of your reservation by us: Your reservation at Cross Inn B&B will only be cancelled by us in exceptional and unforeseen circumstances. In the event that we do need to cancel your reservation, then we will notify you as soon as practicably possible, and will endeavor to provide you with alternative accommodation recommendations in the local area. We will however not be responsible for any losses or increased expenditure by you in securing alternative accommodation elsewhere.

Pets: We are not able to accommodate your pets within our B&B.  Assistance dogs are welcomed but please let us know in advance.

Accessibility: Please note that there is a staircase up to all the guest rooms. There is a small lip on all of our showers. 

Non Residents: Under no circumstances will any person(s), not accepted by us as paying guests, be permitted to join you either in the rooms or the restaurant area. However, guests are more than welcome in the sun porch and in the Old Barn Bar.

Food in Rooms: Guest should feel free to have a picnic or a take away from another establishment, but we ask that these are consumed either in our conservatory or garden area and not in our rooms.

Car Parking: A car park is available for guests use beside the house. Cars parked here are at owners risk.

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.

Outdoor Equipment: Large items of outdoor equipment are not permitted to be taken inside the property. We have a spacious storage area available for outdoor equipment, such as bikes, golfing equipment, canoes, wetsuits, parascending rigs etc. Please note this is not lockable and so items are stored at your own risk. 

Breakages and Damages: You are responsible and liable for any breakages or damages, which you cause to the room or its contents (accidental or deliberate). This includes spillages of food and drinks on bedding and carpets. We ask that you report any incidents as they occur. All damages and breakages must be paid for before your departure. If you depart and do not notify us we  reserve the right to charge your card retrospectively for these damages. If we find that a room requires excessive cleaning after you have departed, we reserve the right to make a charge to cover the additional cleaning time required. In the event that you lose the door keys given to you whilst you stay with us, a charge will be made to cover replacement locks and keys.

Smoking: We operate a strict non-smoking throughout the building. 

Old Barn Bar and Restaurant: Please be aware that we operate a public bar at the rear of the B&B. Opening hours are until 11pm Mon-Weds, 1am Thurs & Fri and 11:30pm on Saturday. Although we endeavor to keep noise outside the bar to a low level, there may be people and music noise while the bar is open. Refunds due to normal bar noise during opening hours and drink-up time will not be given.