* PLEASE READ ALL OF OUR POLICIES *
Rates are for single or double occupancy and do not include taxes.
We do not offer occupancy-based pricing nor do we offer rates for additional guests.
Dining, alcohol and other paid amenities are not included in the rate unless specifically purchased as a part of an inclusive package.
All rates for lodging, packages and amenities are subject to change unless you have a confirmed reservation. Please keep in mind our rates vary seasonally.
Direct booking (via our website, phone or email) offers our most affordable rates. All booking through third party channels incur an additional 15% increase (calculated on the channel).
Package rates only include amenities listed within the Package Details. Please read the package details carefully.
Any amenities not included with your package may be purchased at an additional charge. You may request additional amenities at any point prior to or during your stay (subject to availability - some amenities require 48-hour notice).
If you have purchased dining (breakfast or dinner) as a part of your package (or would like to add dining to your reservation) please call us (540-377-6455) or email us (firstname.lastname@example.org) to provide the time and details for your reservation.
Full-service dining is available (by reservation) in the Osceola Mill Restaurant located on the first floor of the main mill house. In addition to food, we offer a curated selection of local Virginia wine, beer and cider.
Breakfast is available to lodging guests every morning during their stay from 8AM until 10AM (reservation required - RSVP by 9PM the evening prior - $20 per person).
Dinner is available to lodging guests every evening during their stay from 5PM until 8PM (reservation required - minimum 24 hour notice - á la carte pricing).
We also offer dining to the public every day of the week from 5PM until 8PM (by reservation - minimum 24 hours notice). Please call (540-377-6455) to check availability and coordinate your dining reservation. Please keep in mind we have a very limited capacity for dining due to the layout of the historic building - lodging guests get priority seating at all times. We do not accept walk-ins or any reservations with less than 24 hours notice.
Alcoholic beverage service (wine, beer and cider) is not included with dining and must be purchased at an additional charge.
Dining rates and prices do not include tax or gratuity.
There is an automatic gratuity of 25% for private events and larger parties (6+ persons).
We offer a curated selection of local Virginia wine, beer and cider from some of Shenandoah Valley's most beloved award-winning vineyards, breweries and cideries. Our locally-sourced alcoholic beverage menu is available during all dining hours with bottle/glass service.
Our selection of wine, beer and cider can also be purchased by the bottle/can for in-room convenience (every room has its own mini fridge) or for consumption throughout the property (think wine and s'mores by the fire pit!).
WEDDINGS & EVENTS
The Osceola Mill has an entire venue maximum event capacity of 150 persons.
The indoor dining rooms at the Osceola Mill Restaurant have a combined maximum event capacity of 40 persons.
Our outdoor covered creekside patio has an additional outdoor seating capacity of 20 persons.
All dining reservations of 10+ persons require a Private Event reservation and are subject to special pricing and policies as well as a venue rental fee. Please call (540-377-6455) or email (email@example.com) to check availability and coordinate the details for your reservation.
While we are most popular as a romantic retreat for couples, we also offer the option of booking out the entire mill house (or the entire property) for private or exclusive events.
Please contact us via phone (540-377-6455) or email (firstname.lastname@example.org) prior to making any large party reservations or full-house/full-property bookings.
Booking details and rates for large party reservations or full-house/full-property bookings will vary from standard lodging rates (this includes reservations for weddings and wedding-related events).
We do not allow large party reservations or full-house/full-property bookings without prior approval and an agreed upon contractual arrangement for the reservation/event.
All lodging guests have 24/7 access to our communal guest lounge located on the first floor of the main mill house. Upon entering the door of the main mill house, the guest lounge is directly on your right.
The guest lounge features a complimentary coffee/tea bar equipped with a Keurig machine, drip coffee, French press, electric kettle, caffeinated and herbal tea, various sweeteners, water dispenser and ice machine. The lounge also has two high-top tables and a four-person round table perfect for games and communal gathering.
If your are checking-in between 3PM and 5PM, the innkeeper will be on site to greet you, show you around and provide all necessary info and amenities for your stay.
Guests arriving after 5PM will do self check-in by default. The door will be unlocked and a note with check-in instructions will be taped to the front door of the main mill house.
We do not offer check-in before 3PM to allow our staff adequate time to properly prepare your room for your stay. If you arrive early, however, you're welcome to relax on the porch and take in the beautiful scenery!
Check-out is by 11AM on the morning after the last night of your stay.
We do not offer late check-out. Any guests not checked out by 11AM will incur additional charges. Thank you for your consideration.
Please simply leave the key to your room on the front desk in the entryway of the mill house, otherwise you are all good to go, we'll take care of the rest!
The Osceola Mill is located 2.5 miles (7 minutes) from the I-81 highway, accessible via well-maintained state roads.
Coming from I-81 simply get off at exit 205 and take VA-606 (Raphine Rd) toward US-11 (towards Steeles Tavern). Once you reach US-11, turn left to head north and almost immediately turn right onto VA-56 (Tye River Tpke). In just under a mile, the mill will be on your right.
Coming from the opposite direction (traveling North on VA-56) from the Tye River Gap Recreational Area, the Osceola Will be directly on your left as you pass Emory Church and cross the bridge over South River.
We have free parking available directly in front of the main mill house (in front of the sign).
We also have additional free parking on the far end of the property (on the other side of the cabin) with easy to follow signage.
We ask that any disabled guests for both dining and lodging call us (540-377-6455) or email us (email@example.com) to properly arrange for easy access.
All rooms at the Osceola mill (including our private cabin) are for double occupancy only.
We do not offer rates for additional occupants beyond the included two guests and do not allow additional occupants or persons (beyond the registered two) in your room at any time.
We do not allow visitors or unregistered guests on the premises unless specifically for dining with a confirmed reservation. Dining guests are not, however, allowed in your room.
To help us create the best experience for all of our patrons, all lodging guests must be 21 years of age or older.
We do not allow any persons under the age of 21 to stay at the Osceola Mill.
Please keep in mind this is generally a couples getaway destination and we are striving to create the perfect romantic retreat.
To provide the best experience for all of our guests, we do not allow pets at the Osceola Mill.
Due to us having a commercial kitchen for our restaurant, we cannot legally allow pets inside the main mill house at any point.
We also do not allow pets inside our cabin. We apologize for any inconvenience.
Smoking is strictly prohibited inside the mill house, inside the cabin, or on any of our porches/patios.
Designated outdoor smoking areas are available.
Any guests unable (or unwilling) to abide by this policy will be charged a non-negotiable (non-refundable) minimum $500 maintenance fee. Please smoke outside away from the buildings.
While we are easily accessible via well maintained state roads, this is still the rural Virginia countryside. The weather is quite unpredictable and winding country roads can be quite hazardous even given the best of conditions. Please drive carefully.
Please also keep in mind in months where snow is a concern all-wheel-drive or four-wheel-drive vehicles are highly recommended even though the roads you’ll need to travel are well plowed daily by the state.
Winter weather will make for a wonderful ambiance during your stay, but is most enjoyable when prepared for. We do not offer weather-related refunds so please prepare for the worst!
We are in the process of getting high-speed fiber optic internet installed at the Osceola Mill.
At the moment, however, we have limited internet bandwidth due to our rural location. Please keep in mind there is only so much streaming our fragile bandwidth can handle and storms generally "knock out" the internet.
This is a good time to disconnect and take some time away from all the normal hussle and bussle!
If you do need to connect though, info to access our free WiFi will be provided upon check-in.
One other note, cellular service is fairly limited, if not non-existent, for most carriers in our little nook of the valley. You may have to drive a couple minutes up the road to get service. You may also use our landline at any time during your stay. Just another wonderful excuse to fully enjoy your getaway!
A full refund will be given (minus a $50 cancellation fee) if cancellation notice is given more than 30 days prior to the scheduled arrival date.
If cancellation notice is received 30 days (or less) prior to the scheduled arrival date, the full rate (including tax) will be charged and is non-refundable.
Bookings that fall on a special holiday or observance (or 5 days before/after) have a cancellation deadline of 60 days prior to the scheduled arrival date.
We do not offer refunds for early departures and no shows.
There are no charges related to cancelling dining reservations without venue rental fees.
We cannot guarantee any adjustments to your initial dining or lodging reservation.
Any adjustments to your lodging reservation (e.g. dates of stay, amenities, accommodation type) are not guaranteed and may be subject to additional charges.
We do not offer rescheduling or transferring of existing reservations under any circumstances.
All reservation changes are subject to a $30 fee.
A valid credit/debit card (matching a valid photo ID of the booking party and lodging guest) is required to book a lodging reservation.
The total amount owed for your selected lodging accommodation(s) and amenities (including tax) will be charged to your card at the time of booking.
Your lodging reservation (and any amenities) is not confirmed unless payment in full has been authorized and captured.
All rates, fees, taxes and balances must be paid in their entirety prior to check-in.
We accept all major credit/debit cards as a form of payment.
We only accept cash payment for walk-in lodging bookings and reserved dining. We do not accept checks.
In the event of unforeseeable or unpreventable circumstances outside our control, we are not required to, nor do we, provide refunds for any rates, charges or fees already billed or paid.
In such circumstances, we are also not required to, nor do we, reschedule existing reservations to alternate dates.
This applies to all COVID-19 related circumstances and occurrences. Unless a state executive order specifically closes lodging facilities, we are unable to change/cancel reservations due to other COVID-19 related illness or other facilities/activities being closed because of COVID-19.
The booking party is held fully liable (both financially and legally) for any and all damages (or losses) to the Osceola Mill property or any other in-house guest's property as a result of their stay (including any of their associated guests). This includes damages due to misuse of towels, linens or other included amenities.
Any charges incurred due to damages (intentional or otherwise) as a result of your stay (or any associated guests) will be charged to the credit card on file for your reservation. We will contact you before charging your card, however we do not require your authorization for charges related to damages.
By booking a reservation at the Osceola Mill, the booking party (and all associated guests) is entering into a legally binding agreement within which the booking party(and all associated guests) agrees to all of the policies here listed.
If the booking party or any associated guests do not meet or abide by these policies we reserve the right to deny all members of the party access to the property without recourse, refund or reschedule.
If violation of these policies occurs, we reserve the right to have the guest(s) removed from the premises without refund or reschedule. The guest/booking party is also responsible for payment of any damages (or losses) as well as any relevant (and reasonable) policy violation fees.
We also reserve the right to take financial and legal repercussions to the fullest extent of this agreement and the law in the case of a violation of these policies on the part of the booking party or any of their associated guests.
We are a non-discriminatory business and do not not accept hateful or discriminatory speech or behavior in our establishment.
Any guests instigating or engaging in hateful or discriminatory actions or behaviors will be asked to leave the premises without recourse, refund or reschedule. Let's all get along :)
We are an LGBTQ+ friendly business. All are welcome!
Any sensitive or personally identifiable information we collect to book or handle your reservation is never reproduced or shared with any third parties and will only be used to manage your reservation. We will never sell or share your info with a third party.
We enter all guest reservation info into our private secure database in order to provide a better guest experience. We will send an occasional email (immediate opt-out available) with content or offers we feel will be helpful or valuable (we will never spam or send more than one additional email per month).
We use Secure Sockets Layer (SSL) software to encrypt all commerce transactions to guarantee the safety of your personal payment information.