Property Information
Hidden Valley Wilderness Lodge is a luxurious eco-resort situated on a vast private reserve in the Mountain Pine Ridge area of Belize. The lodge is tucked away amidst the rolling hills, lush tropical forests, and glistening waterfalls of the region, offering an idyllic retreat for nature lovers and adventure seekers alike. Sitting on 7200 private acres, there is always something new to discover.
The property offers an array of activities, including hiking, bird watching, mountain biking, and swimming in the natural pools of the private nearby waterfalls. With its breathtaking natural surroundings, luxurious amenities, and exceptional service, Hidden Valley Wilderness Lodge is the perfect destination for a relaxing and rejuvenating vacation in Belize.
Property Name: Hidden Valley Wilderness Lodge
Street Address: 4 Cooma Cairn Road
City : San Ignacio - Cayo
Phone: +5018328055
Email: sales@hiddenvalleyinn.com
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Amenities
- Baggage storage
- Concierge
- Gift shop
- Laundry service
- Room service
- Swimming pool
- Welcome drink
- 24-hour security
- Air conditioning
- Airport shuttle
- All-inclusive meals
- Babysitting / Child services
- Bar
- Beach chairs / loungers
- Beach Umbrellas
- Bicycle rental
- Bike tours
- Board games / puzzles
- Bottled water
- Breakfast in the room
- Breakfast, Continental
- Breakfast, free
- Business center
- Canoeing
- Coffee Shop
- Cooking class
- Cycling
- Daily Housekeeping
- Evening entertainment
- Family rooms
- Fire extinguishers
- Fireplace
- Fireplace, outdoor
- Fruit
- Garden
- Guest parking
- Guests can opt out of daily room cleaning
- Happy hour
- Hiking
- Honeymoon / bridal suite
- Hot Tub
- Internet
- Kids' club
- Kids' meals
- Live music / performance
- Massage
- Non-smoking rooms
- Picnic area
- Pool / Beach towels
- Prepared lunches
- Refillable water stations
- Restaurant
- Safety deposit box
- Shuttle service
- Single-use plastics removed
- Smoke alarms
- Snack bar
- Special diet meals (on request)
- Sun deck
- Terrace
- Tour Assistance
- Tours
- Towels changed upon request
- VIP room facilities
- Walking Tours
- Wine / Champagne
- Yoga
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 12:00 PM
Property and Cancelation Policies :
Please see our cancelation policy below:
- If the guest cancels more than 60 days in advance, the total amount of the reservation will be refunded.
- If the guest cancels less than 60 days in advance, the first 50% prepayment is non-refundable.
- Cancellations less than 30 days before arrival, no refunds on the total reservation rate
- No refunds will be available for no shows, late arrival or early departure.
- In case of a no-show, the total price of the reservation will be charged and is non-refundable.
- All Tours and Transfers are fully refundable up to 7-days before tour/transfer date
- All Tours and Transfers are 50% refundable up to 7-days to 72 hours before tour/transfer date
- All Tours and Transfers are not refundable less than 72 hours before tour/transfer date
- There is only one way in which we can acknowledge the cancellation of the guest’s reservation; the guest must send a cancellation request stating the reservation number via email to the following address: reservations@hiddenvalleyinn.com or sales@hiddenvalleyinn.com
- All cancellations are confirmed via email immediately after the reservation has been canceled.
- Acceptable payment methods: Credit Card (Visa, Master Card, AMEX, Discover), Wire Transfers, Local Bank Transfers. Cheques are not accepted.
Terms and Conditions
Deposit
- Upon confirmation of a reservation, we require a 50% deposit towards the stay
- The deposit must be received within 72-hours of confirmation in order to secure the reservation. Any reservations without a deposit will be released.
- Full payment must be received no later than 30 days prior to arrival using the credit card on file, unless otherwise noted by a guest.
- Upon check-in, we will request your credit card information for incidental purposes and to cover potential damages, such as items in your room being damaged during your stay. Rest assured, all guest credit card information is securely stored and deleted, including shredding, within 30 days of your checkout. Your credit card will never be used without your explicit consent.
- If you choose not to provide your credit card information upon check-in, a $250 USD security deposit will be required. This deposit will be refunded up to 14 days after your checkout, provided there are no damages or additional charges.
- If the guest cancels more than 60 days in advance, the total amount of the reservation will be refunded.
- If the guest cancels less than 60 days in advance, the first 50% prepayment is non-refundable.
- Cancellations less than 30 days before arrival, no refunds on the total reservation rate
- No refunds will be available for no shows, late arrival or early departure.
- In case of a no-show, the total price of the reservation will be charged and is non-refundable.
- All Tours and Transfers are refundable up to 7-days before tour/transfer date
- There is only one way in which we can acknowledge the cancellation of the guest’s reservation; the guest must send a cancellation request stating the reservation number via email to the following address: reservations@hiddenvalleyinn.com or sales@hiddenvalleyinn.com
- All cancellations are confirmed via email immediately after the reservation has been canceled.
- Acceptable payment methods: Credit Card (Visa, Master Card, AMEX, Discover), Wire Transfers, Local Bank Transfers. Cheques are not accepted.
Breathe easy. All interior areas at Hidden Valley (including all guest rooms) are non-smoking. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a $500USD room cleaning fee.
Guests are allowed to smoke in designated outdoor areas, please ask your server or bartender for an ashtray.
Standard Booking Price
All rooms will incur a 9% Government Hotel Tax
All rooms will incur a 10% Service Charge
All rooms will incur a $20 per room park fee, per room reservation. This will be paid to Hidden Valley Wilderness Reserve for preservation of the 7200 acres of private forest reserve.
Also included:
- Free WiFi Internet in rooms and common areas
- Complimentary pool towels
- Daily housekeeping, unless otherwise requested
- Daily in-room coffee and tea
- Fresh cookies in your accommodation
- Complimentary Logger’s Breakfast (continental breakfast)
- Complimentary access to pool/hot-tub, and outdoor fire pit
- Complimentary access to all hiking trails and picnic areas
- Complimentary mountain bikes
Check-in/Check-out
We will do our best to accommodate early check-in and late check-out, based on availability.
- Check-in time: 3:00 p.m.
- Check-out time: 12:00 p.m.
Children Policy
One child (per adult) under 12 years old stays free of charge, please ask for children’s cots/cribs and children's bedding. Please ask for capacity requirements for additional children.
Please note the Fire Tower and Wilderness Villas are for adults only (over 18), no exceptions can be made due to safety reasons.
Tour Pricing for Kids:
Kids 5 and under are free on tours.
Kids aged 6-12 enjoy special kids pricing for tours.
All kids must be accompanied by at least one adult on tours.
Kids Menus: Available for children 12 and under only.
Pet Policy
Unfortunately, pets are not allowed at Hidden Valley.
Room Policy
We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. Sing your heart out and have a passionate conversation all day long, but from 9:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time).
Only registered guests are allowed in the rooms/trails, and each room has a max number of guests allowed in the room.
Additional occupants may be allowed (with extra charge), for the following occupancy:
Garden Cottage Occupancy: 2 adults, and up to 1 children
Estate Cottage Occupancy: 2 adults, and up to 1 children
Fire Tower (Adults Only) Occupancy: 2 adults
Valley View Villa Occupancy: Up to 4 adults, and 2 children.
Valley View Villa Bedroom Occupancy: 2 adults
Valley View VIlla Deluxe Occupancy: Up to 2 adults, and up to 2 children
Wilderness Villas Occupancy: Up to 2 adults
Driving and Parking
Hidden Valley Wilderness Lodge is tucked away in the heart of Belize’s stunning Mountain Pine Ridge Reserve. While the journey to us is part of the adventure, we always recommend using our shuttle service for your safety and convenience. However, if you prefer to drive yourself, we strongly suggest a 4-wheel drive vehicle with high clearance, especially during the rainy season (from July 1 to December 31). The 3-mile unpaved road can get muddy, making it a bit tricky to navigate at times. Don’t worry, though—we offer complimentary towing services if you need assistance along the way. When it comes to parking, we’ve got you covered! All guests enjoy free parking in our main lot, and our team is always happy to help you park and assist with your luggage. For guests staying in the Valley View Villas, we’ve reserved parking spots to make your stay even more convenient. Just a heads-up, while we want you to have a stress-free vacation, by parking your vehicle on our property, you’re doing so at your own risk. Hidden Valley Wilderness Lodge is not responsible for any damage, accidents, or loss to your vehicle or personal property.
Room Cleaning Policy
Housekeeping is offered daily, unless otherwise requested.
Guest Safety Policy
As part of our commitment to guest safety, employees will not disclose the identity, room number, or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from Guest Communication. Our property does not have individual phones in the rooms. Instead we have a 24-hour WhatsApp number and an app that guests can use with complimentary WiFi. Set-up instructions will be given upon check-in. If a guest does not wish to use their personal device, a complimentary tablet will be issued for communication purposes. Tablets will have a waiver form before checkout, and guests are responsible for any damage occurred.
Guests can also use the app for in-room dining, booking of tours, and scheduling of transfers.
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