Check-In / Check-Out Policies

1. Bookings can only be made with a MasterCard, Visa credit card, AMEX, Union Pay. Your credit card will be charged for the full amount after making your booking.   
2. All nights of accommodation must be paid before arrival time.   
3. When you have made a reservation over the internet and you wish to extend your stay, you have to make a second, separate reservation for the extending date(s). If there is no online availability on the extended dates, it means that all our beds are booked. You can then try to extend your stay when you arrive at the hostel.  
4. Maximum stay is 7 nights per month, should you need to extend please come see us at the reception.
5. Residents of The Hague can have a MAXIMUM stay of 2 nights per month. Residents are NOT allowed to book shared dorms. In case you booked a shared dorm, the amount paid will be converted to reserve a private room. If there is no availability the booking will be cancelled. 
6. Bookings with more than 16 people are considered to be a group booking and must be made through the email mail@pinkflamingohostel.nl.
7. Guests under 18 years old are not allowed to stay in shared dorms. To reserve a private room it is needed a parental permission form filled by a parent/guardian, please contact us by email for the form.

1. Check-in starts at 4 pm. Reception is open until 11pm.
2. Valid photo identification in the form of an ID or Passport is required at check-in. Driver's license from the Netherlands is also accepted as a valid document for check-in (not valid for other countries).
3. Staff holds the right to refuse any check-in if they are not comfortable with the person checking in (e.g.: in case of intoxication, rudeness, not able to pay, not comply with the house rules or if for any other reason not suitable for our safe and friendly environment)
   
4. We have towels to rent for €2. Double/Triple/Quadruple rooms are provided with towels.

1. Check-out is until 11 AM! In case you have a late train/plane/bus/torpedo to catch we can storage your luggage for free. 
2. If guests check out after 11am they are subject to late check out fee.
3. Extending your stay is only possible if beds are available and if organised with reception before 11:00am. Staff holds the right to deny extension of stay for same reasons mentioned at “check in” section.
   

1. After making a reservation you will receive an e-mail with your booking details and confirmation number. Make sure you bring this confirmation with you to the hostel; any reservation confusion will be your own responsibility.
2. If you do not receive a booking confirmation, you do not have a booking!

1. When you make a reservation by e-mail you always receive a confirmation number from our staff.
2. If you do not receive a personal response from one of our Staff, this means your request booking has not been confirmed - please contact us on mail@pinkflamingohostel.nl
3. When making an online booking or via email, credit card details are necessary to secure the booking.

1. Changes to existing bookings can be made up to 48 hours prior to arrival; this can only be done by email! You will then receive a personal email confirming the requested change. If you do not receive this confirmation, your change has not been processed

1. Bookings of more than 16 people are considered to be group bookings and must be made via the Hostel - mail@pinkflamingohostel.nl
2. We do not allow large groups of men (9 or more), Sports tours, Stag Nights, Soccer fans in the city for international or national matches.
3. You must provide the right information about what type of ‘Group’ you wish to make a reservation for, in case this is somewhat falsely given, the management is in the right to cancel the booking without notice.

1. Valid photo identification in the form of a Driver License or Passport is required at check-in.
2. Guests are required to conduct themselves in a reasonable and responsible manner at the Hostel and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in guests being asked to leave the Hostel in which event all charges and additional charges shall become immediately payable by the Guest.
3. Smoking/Vaping is not permitted inside the Hostel and only in the designated smoking areas. Smoking/Vaping indoors will result in a fine of €800,-.
4. Guests are responsible for taking care of their belongings. Pink Flamingo Hostel will not be responsible for any loss or damaged caused at the Hostel. The guest may be liable for Pink Flamingo Hostel reasonable cost of repairing, cleaning or replacing any property of Pink Flamingo Hostel which is damaged, soiled or lost by a Guest.
5. No animals are allowed in the Hostel with the exception of guide dogs.
6. Pink Flamingo Hostel does not accept bookings made by those under the age of 18. Under 18’s cannot stay in any shared rooms, however, they can stay in private rooms when accompanied by an adult over 18 years or with a parental permission form provided upon request by the hostel. Failure to adhere to this rule will result in automatic cancellation with no refund given.
7. Visitors that are not staying in the Hostel are strictly forbidden under any circumstances anywhere inside the Hostel.
8. Please be considerate towards other visitors, especially when you are using electronic media. The quiet time for sleeping is from 10 PM. to 8 AM. Out of courtesy to fellow guests, please be very quiet during this time.
9. It is forbidden to consume food and beverages of any kind in the shared rooms or dorms.

1. Consuming excessive amounts of alcohol within the premises of the Hostel is strictly prohibited. The management reserves the right to confiscate alcohol found on the premises.
2. It is prohibited to bring weapons of any kind into the hostel.
3. Illicit drugs of any kind will not be allowed or tolerated in the hostel
4. Failure to adhere to this rule will result in automatic cancellation with no refund given.
   

1. Our kitchen is open between 08:00 - 23:00
2. Food may only be prepared and eaten in the designated areas.  
3. You are responsible for the cleaning of the kitchen’s counter, floor, and appliances used for the preparation of your meals after you are done, and this also includes the fridge.
4. We offer labels that you can place on your food. Please use it otherwise we will throw your food away, and you will be hungry and grumpy! 
5. We offer breakfast from Hoender en Hop at the Grote Markt. This can be purchased directly at the reception.