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A holistic sanctuary dedicated to transformative healing, where our world-leading team of experts prioritizes your wellbeing.  Escape from the toxic chaos of everyday life and step into the ultimate health retreat, consciously designed to optimize and guide your wellness journey with the highest-quality, most effective treatments and therapies scientifically-supported by state-of-the-art technology.  


Property Name: Mountains of Hope

Street Address: Pozo Rubio Vereda, finca #19 El tablazo, Rionegro, Antioquia

City : Rionegro - Antioquia

Postal Code : 050540

Contact Name: Mike Murphy

Phone: +1 510-919-4024

Email: welcome@mountainsofhope.com

Amenities
  • Fitness center
  • Laundry service
  • Swimming pool
  • 24-hour security
  • Access to healthcare professionals
  • Accessible Parking
  • Airport shuttle
  • Bar
  • Beach chairs / loungers
  • Beach Umbrellas
  • Body thermometer
  • Bottled water
  • Breakfast, free
  • Cashless payment accepted
  • Common areas disinfected daily
  • Daily Housekeeping
  • Doorman
  • Fire extinguishers
  • Fireplace
  • Fireplace, outdoor
  • First aid kits
  • Game room
  • Garden
  • Golf course on-site
  • Guest accommodations disinfected between stays
  • Guest accomodation cleaning can be cancelled
  • Guest parking
  • Hot Tub
  • Hypoallergenic rooms
  • Internet
  • Invoices
  • Library
  • Linens, towels, laundry washed per local authority guidelines
  • Local safety protocols followed
  • Massage
  • Miniature golf
  • No Children Allowed
  • Non-smoking rooms
  • Pool / Beach towels
  • Refillable water stations
  • Restaurant
  • Room service (24 hours)
  • Safety deposit box
  • Sauna
  • Security alarm
  • Shared lounge / TV area
  • Single-use plastics removed
  • Smoke alarms
  • Smoke-free property
  • Spa
  • Steam room
  • Taxi service
  • Terrace
  • Towels changed upon request
  • Yoga

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 12:00 PM

Property and Cancelation Policies :
Free Cancelation: Guests may cancel their reservation up to 48 hrs before the check-in date without incurring any charges.

Late Cancelation Fee: Cancelations made within 24 hrs of the check-in date will incur a fee equivalent to 1 night of the total reservation cost.

No-Show Policy: In the event of a no-show without prior cancelation, the hotel reserves the right to charge the full amount of the reservation.
Terms and Conditions

- Substance Policy:

The Hotel is entirely drug free.
- Minors:
Minors are not allowed in the property
- Pet Policy:
Pets are not allowed in the Retreat Center premises.
Privacy and Data Protection:
We respect your privacy and adhere to data protection laws. Your personal information will be securely stored and used only for the purpose of your reservation.
Force Majeure:
The Hotel is not responsible for unforeseen events that may affect your stay, including but not limited to natural disasters, strikes among others.
-
Governing Law:
This agreement is governed by Colombian law, and any disputes shall be settled in Colombian courts
Prohibited Substances:
The possession, use, or distribution of illegal drugs and controlled substances within the Hotel premises is strictly prohibited. Prescription medications must be used only in accordance with a valid prescription and for their intended purpose and should be informed to our Doctor.
Reporting Suspicious Activity:
Guests are encouraged to report any suspicious activity related to security hazards, larson, drug use, possession, or distribution to the Hotel staff or management. We take guest confidentiality seriously and will handle reports discreetly and professionally.
- Eviction and Legal Action:
Any guest found in violation of these policies will be immediately evicted from the Hotel. The Hotel will cooperate with local law enforcement agencies and may press charges if necessary.
Smoking and Vaping:
Smoking or vaping of any substance, including but not limited to tobacco or electronic cigarettes, is not allowed in any area.*
- Liability:
The Hotel is not liable for any loss, damage, or harm resulting from the possession, use, or distribution of controlled substances by guests.
Searches and Inspections:
The Retreat Center reserves the right to conduct security checks, including room inspections, if there is reasonable cause to suspect drug-related activities. Cooperation with such inspections is mandatory, and failure to comply may result in eviction.
Noise and Disturbances:
Please be mindful of other guests, and avoid creating excessive noise or disturbances during your stay.Please respect the quiet hours in the building. Parties, loud music, and noises that disturb other guests are prohibited.
Damages and Lost Items:
In case of any loss, partial or total damage of the Hotel property attributable to the GUEST or their companions, they shall recognize the price set by the Mountains of Hope. The GUEST assumes the responsibility of supervising all times. By signing this registration form, the GUEST authorizes the Hotel to use the credit card as a guarantee for the payment of the lodging bill and consumptions generated during his/her stay. The GUEST shall assume the loss of valuables such as jewelry, money, or equipment that are not left in custody, or the safety box that the Hotel has in the rooms for this purpose.
MINORS AND LEGAL ACTION:
Consequently, any act or behavior that may derive or there is suspicion of activity related to CSEC will be reported to the competent authority. In case the minor does not travel in the company of his or her parents, for no reason may he or she be registered without due authorization from them, filed in a notary public, either for Colombian or foreign minors. In this case of minors registered in the company of their parents must present the identity document physically (Civil Registration and/or identity card).
Room Key Policy:
Upon check-in, you will be provided with a room key for the duration of your stay. Please keep your key secure and carry it with you at all times.Key Replacement:In the event that you misplace or lose your room key, a replacement key can be issued at the Front Desk for a fee of $30 USD. This fee covers the cost of key replacement and the security measures required.Guest Responsibility:We kindly request that you take the utmost care of your room key to avoid any inconvenience. Please do not share your key with others, as it is non-transferable.Key Return at Check-Out:Upon check-out, please return your room key to the Front Desk. Failure to return the key will result in the $30 USD replacement fee being charged to your account.
Emergency Procedures:
Familiarize yourself with the Hotel emergency evacuation procedures and emergency contact information. (Find them Below)
Feedback and Complaints:
We value your feedback. If you have any concerns or complaints, please bring them to the attention of the Hotel management for prompt resolution.
Guest Responsibility:
Guests are responsible for any damages to Hotel property or loss of items caused during their stay and will be charged accordingly.
Confidentiality:
The Hotel will treat all matters related to your reservation and stay with discretion and confidentiality, within the bounds of the law.
Code of Conduct:
All guests are expected to follow the Hotel code of conduct, which includes respecting other guests and Hotel staff and refraining from disruptive behavior.If you intend to engage in any activities within the hotel, whether organized or self-initiated, please inform to any staff member. This helps us ensure your safety and be aware of your whereabouts.For your safety, ice plunges must be supervised by a member of our staff at all times. Please do not attempt an ice plunge without proper supervision.
- Parking:
At reception you have to leave the vehicle license plate number to know which room it belongs to. All cars must be parked facing outwards for safety reasons.
- Chack Out:
If the room is not delivered within the agreed period, 15 minutes later the late checkout will begin to be agreed upon.











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