Terms and Conditions
1) Zen Chalets and it’s services are governed by the Laws of Japan. Foreign laws cannot be applied. All guests of Zen Chalets are therefore accountable under Japanese Law. Any disputes, complaints or proceedings will be carried out under the governance of Japanese Law.
2) Payment of the accommodation deposit implies agreement with these Terms and Conditions as stated herein.
3) Any other services that are arranged by Zen Chalets are to be paid in addition to the accommodation services. These include airport transfers, pre-arrival grocery services, mid-stay cleaning.
4) Guests are responsible for the behaviour of his, her or their group at Zen Chalets. Guests must ensure that no noise or nuisance is caused either for Zen Chalets or its other guests and neighbours. The Guest must comply with any request of Zen Chalets staff and with any policies of Zen Chalets as may apply to the Services from time to time.
5) A refundable security bond of ¥50,000 is required for each booking by the time of check in. Only Visa or Mastercard are accepted as payment.
6) Zen Chalets reserves the right to withdraw from the security bond monies in case of any damage, theft or breakage to any property, equipment, furniture or furnishings incurred by the guests during their stay. Fees may also be withdrawn from the security bond for excess cleaning, lost keys, rubbish sorting and smoking inside the property.
7) As a matter of safety, walking paths will be indicated by Zen Chalets around the cabins to access the property and the ski room. It is the guest’s responsibility to be aware of these paths and pay particular attention to snow shedding from rooves of the cabins, chalets and neighbouring properties. Zen Chalets accepts no responsibility for any injury or death arising from snow related accidents around the properties.
8) The property and grounds are to be left in a clean and tidy condition. (Please ensure all dishes, glasses, pots and pans etc. are washed and put back into cupboards, all rubbish to be removed from property and placed in appropriate rubbish bins.) The furniture must be placed back in its original position. Failure to do so will incur a charge for extra cleaning which will be deducted from your security bond. Extra cleaning will be charged and calculated on the number of hours required over and above the normal cleans.
9) For the convenience and safety of all guests, Zen Chalets is strictly non-smoking. Guests who smoke in their room will be asked to leave, will be charged a 20,000Y fee for dry-cleaning of soft furnishings from the room and may be charged for loss of income caused by the need to extensively ventilate the room before the next letting. We reserve the right to add these costs to a guest’s account after departure. In the case of credit or debit card bookings, the card of the person or agent responsible for the booking will be debited with the costs unless other payment methods are offered and approved.
10) No more than three non-guest visitors in Zen Chalets at any one time. No one other than registered guests to be in the property after 10pm or overnight.
11) No shoes are to be worn inside Zen Chalets. Slippers are provided for guest use in the entrance way. Slippers are not to be removed from the property or worn outside.
12) Recycling is a very important matter in Japan. Rubbish must be sorted into 3 bins – general rubbish, PET & glass bottles, and cans. In particular, PET wrappers and lids must be removed. If rubbish is found not to be sorted correctly a ¥20,000 sorting fee will be charged.
13) The registered guest will be held financially responsible for any loss or damage caused during his/her stay or anyone invited to the property by the guest.
14) Zen Chalets is obliged to maintain all licences, certificates and insurances to provide accommodation services to guests in Japan.
15) Charge for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used as the security deposit.
16) Check in is 3pm on the date shown on your arrival. Checkout time is 10.00 am on the date shown for your departure unless otherwise agreed.
17) Guests are provided with 2 keys and must return the keys for the room at the time of your departure and agree to pay 1000Y each for the replacement of keys you lose or fail to return.
18) Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the rooms, grounds or car-park remain your responsibility and we are not responsible for their safekeeping.
19) In the event of a cancelled booking by you within 60 days of the booking date the full tariff is non–refundable. Changes, alterations and cancellations must be made in writing by the person who made the reservation. A cancellation fee of 30% of the full tariff applies.
20) Refusal to comply with these rules will lead to a guest being asked to leave the property and no refund will be given.
21) Zen Chalets reserves the right to alter, cancel or change any of these Terms and Conditions as a result to changes in the market, changes in Legislation, or the requirements of property owners, at any time without notice.