IN AN EFFORT TO SERVE YOU THE BEST WAY WE CAN AND KEEP EVERYONE SAFE. WE NOW OUTSOURCE ALL CLEANING AND MAINTENANCE TO 5-STAR LODGING SOLUTIONS. WE ARE SORRY FOR ANY INCONEVIENCE BUT THERE WILL NOW BE $50 CLEANING FEE ATTACHED TO EVERY STAY, WE HOPE THE QUALITY OF YOUR STAY WILL BE GREATLY IMPROVED AND WILL CAN KEEP ALL OUR GUESTS HAPPY AND HEALTHY. NO SMOKING INSIDE. EVIDENCE OF SMOKING IN CABIN WILL RESULT IN A $250 FINE WHICH WILL BE CHARGED TO CREDIT CARD PROVIDED BY GUEST. HOT TUB -HOT TUB LID MUST BE CLOSED WHEN NOT IN USE TO KEEP HEAT IN AND DEBRIS OUT -DO NOT STAND/SIT ON HOT TUB COVER. IT WILL BREAK AND YOU WILL BE CHARGED FOR A NEW ONE -MINIMUM $500 CHARGE IF BUBBLES, BATH OIL, CANDLE WAX, BATH BOMB, GLITTER OR ANY FOREIGN SUBSTANCE IS USED IN THE HOT TUB. THESE DAMAGE THE PUMP AND WATER LINES AND ARE VERY DIFFICULT TO CLEAN OUT. -A 10% REFUND WILL BE OFFERED SHOULD YOUR HOT TUB GO DOWN DURING YOUR STAY. LATE CHECKOUT LATE CHECKOUT WILL RESULT IN A $50 PER HALF HOUR CHARGE TO CARD PROVIDED BY GUEST. NO EARLY CHECK-IN UNLESS PREVIOUSLY APPROVED BY OWNERS. PETS IF YOU BRING PETS AND DID NOT PAY PET FEE, YOU WILL BE CHARGED $150. NO MORE THAN 2 PETS ALLOWED. SWEEP UP ALL PET FUR BEFORE DEPARTURE. ACTIVE PETS MUST BE IN CRATE IF YOU ARE NOT IN THE CABIN. FOR FUR ON BEDDING, LINT ROLLERS ARE AVAILABLE UPON REQUEST. NEGLECTING CLEAN-UP AFTER PETS WILL INCUR ADDITIONAL CHARGES. EXTRA GUESTS MORE THAN 2 GUESTS AT CABIN WILL RESULT IN A $200 FINE PLUS A $100 FEE PER EXTRA PERSON PER NIGHT RESERVED UNLESS PREVIOUSLY APPROVED BY OWNER. THE ADDITIONAL GUESTS WILL BE FORCED TO LEAVE UNLESS WE APPROVE. DAMAGE DAMAGE TO PROPERTY BY GUEST OR NEGLIGENCE OF GUEST WILL INCUR ADDITIONAL CHARGES. NOISE PLEASE KEEP ANY NOISE/MUSIC TO A RESPECTFUL LEVEL. PERSONAL PROPERTY COLONEL'S QUARTERS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY TO GUESTS OR THEIR PROPERTY AT ANY TIME. WE WORK DILIGENTLY TO ENSURE THE SAFETY AND SATISFACTION OF EVERY CUSTOMER. REFUNDS NO REFUNDS WILL BE GIVEN FOR PROBLEMS NOT MADE KNOWN TO THE OWNERS DURING YOUR STAY. CONSIDERATION FOR A REFUND WILL BE PROVIDED SHOULD YOU CHOOSE TO DEPART PRIOR TO YOUR FIRST NIGHTS STAY. DUE TO THE ENVIRONMENT FOR WHICH THE CABINS ARE SITUATED, NO REFUND WILL BE GIVEN DUE TO NORMAL BUG/ANIMAL ACTIVITY IE FLIES, MICE, ETC. IF THE ISSUE IS ABOVE AND BEYOND, A 10% REFUND WILL BE PROVIDED, SHOULD YOU DECIDE TO STAY, AND THE ISSUE WILL BE RESOLVED BY OUR STAFF. NO REFUNDS GIVEN FOR UTILITY FAILURE BEYOND THE CONTROL OF COLONEL'S QUARTERS. I.E. ELECTRIC, INTERNET, GAS, WATER. COLONELS QUARTERS DOES NOT PROVIDE REFUNDS FOR INCLEMENT WEATHER. 4 WHEEL DRIVE RECOMMENDED FOR WINTER SEASON. WE RESERVE THE RIGHT TO REFUSE ANY PERSON AT OUR CABINS FOR ANY REASON. GUESTS FAILURE TO YIELD TO RULES MENTIONED/POSTED WILL BE FORCED TO LEAVE WITH NO REFUND. CANCELLATION FEE Balance due upon reservation. Cancellations required within 14 days of arrival date in order to receive 100% refund subject to a $50.00 cancellation fee. Cancellations less than 14 days will not be refunded unless the facility is re-rented for the same time period. Only then will the lessee receive a refund minus a $ 100.00 cancellation fee. If lessee cancels or changes the reservation prior to 14 days of the arrival date, lessee will receive a refund minus the $50.00 cancellation. No refund if internet goes down.