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Four rainforest cabins less than one kilometre from Bellingen town centre, this gorgeous holiday accommodation is surrounded by five acres of luxuriant tropical gardens. The cabins are crafted from local hardwoods with stained glass bay windows, polished timber floors, high ceilings and wide shady verandahs.


Property Name: Koompartoo

Address 1: 12 Dudley Street

City : Bellingen - New South Wales

Postal Code : 2454

Contact Name: Kristy Bland

Phone: 0473631754

Email: bookings@koompartoo.com.au

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 2:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies :
We understand that sometimes things can change. For changes made at least 14 days prior to arrival there is no cancellation fee and guests can choose to either reschedule, receive a gift voucher for the full amount or a refund minus our processing fee of $30. For cancellations within the 14 days prior to arrival this puts us in a sticky situation to fill it so last minute so there will no refund, voucher or rebooking - partial or otherwise.
Terms and Conditions

CHECK-IN

2pm

CHECK-0UT

10am

CABIN CANCELLATION POLICY

Guests will have the freedom to cancel by 2pm 15 days prior to arrival to avoid a cancellation penalty. Cancellations made within 14 days of arrival will incur a 100% fee.

BOOKING AMENDMENTS

In the event of travel plans changing, guests will have the liberty to amend their booking dates (subject to Cancellation Policy). Please note by doing this, cabin rates and length of stay restrictions will fluctuate and booking dates that are adjusted will absorb the most current rate available on the day of the amendment.

EARLY DEPARTURES

Guests who have checked-in and are seeking an early departure from their booking will need to advise the property by 2pm, 48 hours in advance in order to avoid paying the full room rate for that night.

GROUP BOOKING POLICY

Bookings of three or more cabins will be classed as a ‘group booking’ and as such additional conditions apply:
  • A full rooming list is required seven days from arrival
  • Pre-payment in full is required 14 days prior to arrival
  • Bookings cannot be cancelled or amended once pre-payment has been made

ROOM OCCUPANCY

  • Rooms are available overnight for a maximum of two adults.
  • When traveling with children, rooms are available for a maximum of two adults and two children staying overnight.
  • When having guests to your room, no more than four adults are permitted in the room at one time. 

BOOKING GUARANTEE AND PAYMENT

At the time of booking, Koompartoo will take a valid credit card to secure the reservation. All accommodation charges are taken upon arrival if not by prior arrangement.

CREDIT CARD ON ARRIVAL 

Upon arrival, the property will request a valid credit card and supporting ID that corresponds with the booking name.  For security purposes, Koompartoo does not accept cash as a form of deposit. Guests have the option to settle their account at the conclusion of their stay once all charges have been accounted for.

SECURITY BOND

Koompartoo will not charge you a security bond on your booking. If, following your stay at the property and/or cabin, it is determined that loss or damage has been incurred, Koompartoo reserves the right to charge your credit card to cover any additional costs incurred, including but not limited to any breakage, damage or excess cleaning requirements, excess refuse, extra guests beyond those declared etc.

SMOKING POLICY

Smoking is not permitted inside or within a distance of 10m from the cabins. A cleaning fee will apply if there is evidence of smoking in the rooms or balconies (AU$500 max).

ROOM DAMAGE, THEFT AND CLEANING POLICY

Guests that depart leaving their cabin in an unpardonable state that requires excessive cleaning and extra time will incur additional cleaning charges. This will be processed against their nominated card used to guarantee incidentals from arrival. Furthermore, any damages made by guests will be on-charged. The damage recovery fee will include labour and materials. Any items taken from the room on departure will also be on-charged at the cost of replacement.

SECURITY AND EVICTION POLICY

Koompartoo reserves the right to enter any guest room in the best interest of security and/or safety of its guests and employees. The property may evict a guest without warning or refund of their stay due to demonstration of, but not limited to the following: Intoxication, antisocial behaviour, physical or verbal abuse to staff and other guests, wilful damage to the room, hotel and its contents, excessive noise, ignoring the advice or requests of the Koompartoo staff, smoking in the cabins, or exceeding the maximum number of guests in the room at any time.

PHOTOGRAPHY POLICY

Any photography of our space for commercial, film or marketing use for another brand or company will need to be approved by our Managers before allowed.

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