Property Information
Four rainforest cabins less than one kilometre from Bellingen town centre, this gorgeous holiday accommodation is surrounded by five acres of luxuriant tropical gardens. The cabins are crafted from local hardwoods with stained glass bay windows, polished timber floors, high ceilings and wide shady verandahs.
Property Name: Koompartoo
Address 1: 12 Dudley Street
City : Bellingen - New South Wales
Postal Code : 2454
Contact Name: Kristy Bland
Phone: 0473631754
Email: bookings@koompartoo.com.au
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 2:00 PM
Check-Out: 10:00 AM
Property and Cancellation Policies :
We understand that sometimes things can change. For changes made at least 15 days prior to arrival there is no cancellation fee and guests can choose to either reschedule, receive a gift voucher for the full amount or a refund minus our processing fee of $30. For changes made 8-15 days prior to arrival, there is a cancellation fee of 50% of the total booking amount. For cancellations within the 8 days prior to arrival this puts us in a sticky situation to fill it so last minute so there will no refund, voucher or rebooking - partial or otherwise.
Terms and Conditions
CHECK-IN
2pmCHECK-0UT
10amCABIN CANCELLATION POLICY
Guests will have the freedom to cancel by 2pm 15 days prior to arrival to avoid a cancellation penalty. Cancellations made 7-14 days prior to arrival will incur a cancellation fee of 50% of the total booking price and cancellations within 7 days of arrival will incur a 100% fee.BOOKING AMENDMENTS
In the event of travel plans changing, guests will have the liberty to amend their booking dates (subject to Cancellation Policy). Please note by doing this, cabin rates and length of stay restrictions will fluctuate and booking dates that are adjusted will absorb the most current rate available on the day of the amendment.EARLY DEPARTURES
Guests who have checked-in and are seeking an early departure from their booking will need to advise the property by 2pm, 48 hours in advance in order to avoid paying the full room rate for that night.GROUP BOOKING POLICY
Bookings of three or more cabins will be classed as a ‘group booking’ and as such additional conditions apply:- A full rooming list is required seven days from arrival
- Pre-payment in full is required 14 days prior to arrival
- Bookings cannot be cancelled or amended once pre-payment has been made
ROOM OCCUPANCY
- Rooms are available overnight for a maximum of two adults.
- When traveling with children, rooms are available for a maximum of two adults and two children staying overnight.
- When having guests to your room, no more than four adults are permitted in the room at one time.
BOOKING GUARANTEE AND PAYMENT
At the time of booking, Koompartoo will take a valid credit card to secure the reservation. All accommodation charges are taken upon arrival if not by prior arrangement.CREDIT CARD ON ARRIVAL
Upon arrival, the Hotel will request a valid credit card and supporting ID that corresponds with the booking name. The Hotel will authorise the nominated card for the amount of AU$75.00 per night, on top of the booking tariff. This is to secure any incidentals during the guest’s stay. The authorisation feature is only to verify the guest’s card and is not a form of purchase as it only advises the banking institution of any future transactions within our establishment.*Guests will have the option to arrange third party payment however, the third party is required to complete the Hotel Credit Card Authority form and provide a scanned copy of their credit card (front and back) as well as a scanned copy of valid ID. This can be arranged by contacting the Hotel directly.* Unless the option to cover room/incidental costs have been chosen, we will need a valid, physical credit card to be present upon arrival – we, unfortunately, unable to accept Apple Pay or PayWave/PayPass for Pre-Authorisations at this time.* For security purposes, the Hotel does not accept cash as a form of deposit. Guests have the option to settle their account at the conclusion of their stay once all charges have been accounted for.
SECURITY BOND
Koompartoo will not charge you a security bond on your booking. If, following your stay at the property and/or cabin, it is determined that loss or damage has been incurred, Koompartoo reserves the right to charge your credit card to cover any additional costs incurred, including but not limited to any breakage, damage or excess cleaning requirements, excess refuse, extra guests beyond those declared etc.
SMOKING POLICY
Smoking is not permitted inside or within a distance of 10m from the cabins. A cleaning fee will apply if there is evidence of smoking in the rooms or balconies (AU$500 max).ROOM DAMAGE, THEFT AND CLEANING POLICY
Guests that depart leaving their cabin in an unpardonable state that requires excessive cleaning and extra time will incur additional cleaning charges. This will be processed against their nominated card used to guarantee incidentals from arrival. Furthermore, any damages made by guests will be on-charged. The damage recovery fee will include labour and materials. Any items taken from the room on departure will also be on-charged at the cost of replacement.SECURITY AND EVICTION POLICY
Koompartoo reserves the right to enter any guest room in the best interest of security and/or safety of its guests and employees. The property may evict a guest without warning or refund of their stay due to demonstration of, but not limited to the following: Intoxication, antisocial behaviour, physical or verbal abuse to staff and other guests, wilful damage to the room, hotel and its contents, excessive noise, ignoring the advice or requests of the Koompartoo staff, smoking in the cabins, or exceeding the maximum number of guests in the room at any time.
RATE CHECK 