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This property has the following check-in and check-out times and policies:
Check-In:
2:00 PM
Check-Out:
11:00 AM
Property and Cancelation Policies:
Standard reservations may be canceled up until five (5) days prior to scheduled arrival without penalty, after which the deposit amount, equal to the first night's stay, will be forfeited. Non-refundable reservations are not eligible for a refund under any circumstances. Cancellation requests must be emailed. Covid related cancellations:Given the wide-spread awareness of Covid-19, we believe people understand the risks in traveling during a pandemic. Anything can happen, government lockdowns, flight delays, as well as sickness. Our cancellation policy is firm. Flexible Standard reservations qualify for refunded deposits, IF the reservation is canceled 5 days before the scheduled arrival. Non-refundable reservations are never eligible for refunds, regardless of the circumstances. These cancellation policies apply to your reservation, even if you cancel due to covid related issues.
Deposits charged:Standard reservations require a deposit equal to the first night's stay and will be charged upon booking. The balance is due in full at check-in. We accept payment with credit card or cash. Personal checks are not accepted.
Reception hours: We have 24-hour reception! So no matter what time you arrive, someone will be available to assist you.
Access to the hostel: Upon your arrival please ring the doorbell and our reception staff will let you in. Once checked-in you will be given a personal code for use to enter the hostel and to access your room.
Directions to the hostel: We are located in the heart of charming downtown Hilo, about a 10-15 minute Uber from the Hilo airport. Address is 101 Waianuenue Ave. Hilo, HI 96720.
Parking: Municipal parking located nearby is available 24/7 subject to limits. Plus, free street parking around the neighborhood is also an option. The Hostel is not responsible for damage or theft of vehicles.
Identification required: This hostel is for travelers only. We require all guests to present a valid photo ID issued from a government authority and proof of onward travel (an itinerary that shows you have a flight departing Big Island). Guest's identification must match the name(s) on the reservation.
Age Restrictions: Children under the age of 12 are not permitted to stay at the hostel. You must be a minimum of 18 years old to stay in a dorm bed. Minors may stay in a private room if accompanied by a parent or legal guardian. Guests checking in with children under the age of 12 will unfortunately be turned away and forfeit their deposit.
Check in/Check-out: Check-in begins at 2 PM and Check-out is at 11 AM. Guests must vacate their room(s) or dorm bed(s) and remove all belongings. Extensions are subject to availability and management discretion. Guest can be charged an additional night at the prevailing rate for failure to check-out on time.
FREE GUIDED EXCURSIONS: Available on a first come first serve basis. We do not take reservations, you must be an in-house guest to sign up. Destinations are subject to change. Please remember that our staff tour guides and volunteers work hard to show you a good time; a tip of $5- $20 is appreciated and appropriate. Mahalo :)
Taxes: All room rates are subject to an additional tax of 17.96%
Groups: Groups of more than 6 people require different terms and conditions, including but not limited to refund eligibility and deposit amounts. Please contact us directly for more information if you are interested in making a group booking.
Please note: If you have made a group reservation for a shared dorm room, we will make every effort to accommodate your request and place all members of your party in the same room. However, please be aware that this may be subject to availability, and we cannot guarantee it. We recommend booking a private room to guarantee all guests of your party will stay in the same room.
Smoking: No smoking anything or vaping, no incendiary devices - matches or open flame. No incense, candles burning etc. in or within 20 feet (7 meters) of the building by Hawaii Statute.
Pets: We have a strict no pets policy. Only legally documented service animals on a leash are permitted.
Accessibility: The building is not wheelchair/handicap accessible. Hostel is located on second floor - 22 steps. No elevator.
Additional Person Fee: Private room rates are for 1- 2 guests. Parties of 3 or more guests are charged additional fee/night/person + tax.
Visitors: Registered guests only - no visitors. Strictly enforced.
Damage to Hostel Property: Guests are responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.
Guest Property: The hostel is not responsible for any loss or damage to guest belongings or any other property from either the hostel room, storage or any other part of the hostel for any cause whatsoever including theft. Shared Bathroom Etiquette: Kindly note that our bathrooms are shared amenities, fostering a communal atmosphere. We request your consideration for fellow guests by ensuring a tidy space after use. Please remove personal items, including soaps, clothing, towels, and toiletries. Your cooperation in maintaining this standard is greatly appreciated. Please note: Any items left behind will be relocated to the "Free Bins" by our diligent Housekeeping Team on a daily basis.
Lost and Found Policy: Hostel is not responsible for lost, misplaced or stolen items. However, if you leave something behind and we can locate it we are happy to ship it to you. Please note: a $25 handling fee + appropriate shipping charges apply.
Storage: Free storage is available to current guests. Space is limited and we cannot guarantee availability. Hostel is not responsible for loss/theft/damage to stored items.
Room Trades or Sublet: Guests may not sell, trade, give or barter their room/bed to anyone.
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