#emcasa GUESTHOUSE

General Conditions

• By placing a reservation with #emcasa GUESTHOUSE' (legal entity: Vale & Mar Vacations, Lda.=VMV/we/us) you and all persons included in the reservation (guests) agree to the following terms and conditions as set-out. 
• During the stay the guests agree to abide by the subsequent conditions as set-out. If you have any questions about reservations with us, please contact us on info@emcasa-guesthouse.com before making a reservation.
• We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The applicable terms and conditions to your reservation will be those in place on the date that you make your reservation. 

• To place a reservation with us you must be at least 18 years of age. If the person making the reservation is different to the guest staying at #emcasa GUESTHOUSE, the person making the reservation may be held responsible for cancellation, non-arrival and damages as set-out within. Only the named guests in the reservation are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
• A valid credit card (Mastercard, VISA, American Express) is required at booking time. We will validate the credit card at booking time by authorising the reservation amount of the first night (incl. VAT). 
• Some rates require a full pre-payment of the reservation amount at the time of booking. In certain circumstances we may require a deposit payment at the time of booking. No booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided. We will confirm our acceptance of your booking by sending you an email to the email address that you provide during the reservation process.
• The credit card used at the time of booking must be presented by the guest together with valid identification upon check-in at the property. An imprint or validation of the card will be taken upon check-in.

• The maximum occupancy per room is 2 guests. 
• Children must be minimum of 14 years. All children (a person under 18 years of age) must be accompanied by an adult and must be supervised by an adult at all times. 
• Pets are not permitted, except service dogs with pre-arrangement.

• We accept payments made by the following credit cards: Mastercard, VISA, American Express. 
• Any charges raised against us by our banks for handling dishonoured bank transfers or any other payments, must be reimbursed by the guest within seven (7) days of any request to do so.
• At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) for the duration of your stay against your credit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash.
• All outstanding charges must be paid in full on check-out from the guest house. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release.

• We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
• We reserve the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time. 
• In the rare event we need to cancel your reservation, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

• All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a reservation with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
• Guests may use the swimming pool on their on risk. Children are not allowed near the pool without adult supervision.
• Smoking is completely forbidden inside the house. Smoking is permitted outside the house, please use the ashtrays placed in the yard and barbecue area.
• Where on-site parking is provided guests accept that they park their vehicles at their own risk.

1. The guests are informed that their personal data will be stored and processed by us (Vale & Mar Vacations, Lda.) and made available to our employees and service providers, in accordance with the law, for the performance of the contract, for services involving the client and VMV advertisement campaigns.
2. The guests are informed that we are required to keep a register of all guests, that includes full names, nationality, passport numbers, place of issue, date of issue, validity date of passport, for all non Portuguese guests. This data will be communicated to „Serviço de Estrangeiros e Fronteiras“ in accordance the law n.º 23/2007, of 4th of July,
3. The guests give us the right to use service providers to process data and to transmit these personal data, under this section, to companies that store and process data. The data may be processed outside the EU.
4. The guests have the right to object, at any moment, to the use of his personal data for advertisement purposes by notifying VMV of its intentions in writing.
5. Except where legislation so provides, the personal data of the guests shall be excluded when the accommodation contract ends and the legal retention periods have expired.
6. For full details of the data protection policy can be downloaded on https://emcasa-guesthouse.pt/privacy-policy/ or please contact:
   Vale & Mar Vacations, Lda., Rua 8 de Dezembro No 47, 2530-022 Atalaia - Portugal