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Luxury residences with resort amenities steps from Zona Romantica. Savour time together with friends and family in spacious 2-5 bedroom residences complete with sweeping ocean views, fully stocked kitchens, spacious bedrooms, and expansive terraces perfect for al fresco living. Our tower, Sayan Indah, redefines resort living with ample on-site amenities including a full service restaurant, room service, two stunning infinity pools, jacuzzis, sun loungers, and a professional gym. Enhance your vacation with our wide selection of services from our in-suite spa to private chefs and grocery delivery. Your upgraded Puerto Vallarta vacation awaits.


Property Name: Maxwell Residences at Indah

Address 1: Santa Barbara 478

City : Puerto Vallarta - Jalisco

Postal Code : 48399

Phone: 1-800-410-9907

Email: reservations@maxwellpv.com

Amenities
  • Elevators
  • Fully Equipped Gym
  • Baggage Storage
  • Room Service
  • Rooftop Sky Bar
  • Two Infinity Pools
  • Steam Room
  • Massage Studio
  • Jaccuzies
  • Lounge Chairs & Daybeds
  • Restaurant
  • Two Bars
  • Close to Beaches
  • Dedicated Concierge Team
  • 24-Hour Security

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies :
We are committed to providing flexible booking options during these unpredictable times which are available for certain properties. We also highly recommend guests purchase trip cancellation and interruption insurance in case of an unexpected event or illness. 

THREE TYPES OF RATES: 
Standard Rate Policy:
Reservations may be cancelled up to 30 days prior to the check-in date to receive a 50% refund and a 50% credit towards future bookings in the same property. The 50% refund is subject to a 3.5% credit card processing fee. You may instead opt for a 100% credit for the same property. All credits are valid for a check-in date up to 365 days in the future of when the credit was requested. There are no refunds, credits, or changes permitted within 30 days of arrival. The standard payment schedule applies. Applying the credit to other properties in the Maxwell portfolio may be approved on a case-by-case basis but are not guaranteed. Date changes may be approved on a case-by-case basis. 

Non-Refundable Rate Policy:
Reservations are not eligible for any refunds or date changes. The entire reservation amount will be charged shortly after booking. 

Flexible Rate Policy:
Reservations may be cancelled at least 14 days prior to the check-in date to receive a full refund, subject to a 3.5% credit card processing fee on the amount that has already been paid. You may instead opt for a 100% credit that can apply to any Maxwell property and can be redeemed for a check-in date 365 days in the future of when the cancellation was requested. There are no refunds, credits, or changes permitted within 14 days of arrival. The standard payment schedule applies. 
Terms and Conditions

Rates and Currency 
On maxwellpv.com all reservations are quoted and charged to credit cards in USD. Prices for add-on services will be quoted or charged in USD or Mexican Pesos (MXN), depending on how and when the payment is processed, and the specific service that is purchased.  

Reservation Confirmation
All bookings made on maxwellpv.com are considered requests until granted approval by us. You will be contacted shortly after completing your booking request to ensure you meet our requirements.  

Reservation Payment Schedule
All reservations require a 50% deposit at the time of booking to confirm the reservation. If reserved less than 60 days in advance, 50% will be automatically charged, and we will process the remaining 50% shortly after booking.  

Rental Agreement 
Covid-19 Regulations
Face masks that cover nose and mouth must be used in all common areas including the gym, lobby, hallways, elevators. Masks are not required while dining at the restaurant, lounging in the pool areas, or swimming. 5 people are allowed in the gym at any given time. 

Building Rules
The Guest agrees to all rules and regulations of the building administration. 

ID Verification Requirements
For all guests arriving internationally, passports must be scanned and uploaded to the reservation via the link provided to The Guest before the check-in date. For domestic guests, an official ID such as a driver’s license is acceptable if the guest does not have a passport.  Guests will not be permitted to check-in before completing the ID upload. 

Reservation Payment Schedule
A reservation deposit of 50% of the total reservation amount is required to confirm any reservation. The balance of the total reservation amount is due and will be charged to The Guest 60 days prior to the check-in date. If a reservation is made within 60 days of the check-in date, the remaining 50% balance will be charged shortly after reservation confirmation. 

Refunds and Cancellations
Please refer to our “Booking Policies” page to learn about the different rates we offer. The conditions of the specific rate chosen will determine The Guest’s eligibility for refunds.

Occupancy Conditions
The full names (first and last name) of persons accompanying The Guest must be submitted to Maxwell in writing prior to check-in. Some properties have extra fees if the number of guests is over a certain limit. Unauthorized persons are not permitted to stay overnight and will incur a penalty fee. Should The Guest want to alter the number or names of the persons on the reservation, they must do so in writing to reservations@maxwellpv.com. Extra fees may apply for additional guests. 

Security & Damage Deposit
A USD $500-1000 security deposit is required for all reservations, and will be charged to the credit card on file upon check-in. The amount is dependent on the specific property and is specified in the description of each individual property. Within 7 days of the departure of The Guest, Maxwell will refund the charge should there be no damages or missing items. Maxwell is not responsible for additional delays due to The Guest’s credit card company processing times. If there is a breach of contract by the guest, the full security deposit may not be refunded and The Guest is responsible for any additional charges above and beyond the security deposit and as such will be charged to the credit card on file. Should The Guest have paid using a different method, they will be required to pay the additional charges via their preferred method of payment. 
A breach of contract is defined as but not limited to:
●      Damage to the property or the contents of the property. The Guest is financially and legally responsible for all damage to the property and the contents within the property (damage also includes stains of any kind)
●      Exceeding the occupancy as stipulated on the reservation
●      Violating the rules of the building and/or homeowner association
●      Smoking inside the property, as well as on the terrace of specific properties. A $300 fee may be charged for ionization, if smoking in the property is detected.●      Bringing pets on the property without prior authorization
●      Parties or gatherings with excessive amounts of people or noise
●      Noise disturbances
●      Illegal or immoral acts
●      Maintaining hazardous, poisonous, corrosive or flammable substances 

Guest Behavior Policy
All guests and visitors of guests agree to conduct themselves at all times in an orderly and acceptable manner and not to disrupt the quiet enjoyment of other guests and owners. Maxwell reserves the right to immediately terminate The Guest’s reservation if we deem your conduct to be in breach of this clause.
Conduct that we reasonably consider inappropriate includes but is not limited to:
●      Creating an inappropriate level of noise at any time
●      Creating any level of noise that could be considered inappropriate or bothersome to other guests or owners past 10:00pm including shouting, screaming, yelling, or playing loud music anywhere in the property or on balconies
●      Drunken, unruly, verbally violent, verbally abusive, and physically violent behavior
●      Any behavior which other guests or staff find offensive in any way
●      Any actions and behavior that is deemed inappropriate and forbidden by the building administration 
We will at all times act reasonably when making any determination under this clause. In the event that we terminate your booking, you will be required to leave your accommodation immediately. You will be held liable for any damage or loss caused by you or a member of your party. Full payment for any such damage or loss must be paid prior to your departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against you as a result of your actions together with all costs we incur in pursuing any claim against you. Our obligations to you come to an end when the reservation is terminated. We will have no obligation to refund you for lost accommodation and we will not pay for any expenses or costs incurred as a result of the termination.

Conditions of Property
If you find something damaged or broken in the unit, please notify us immediately.
Maxwell has, to the best of its ability, given an accurate description of the property and its condition. All electronics, plumbing systems, air conditioning systems, fixtures, appliances, and amenities such as Wifi should be in working order, but may fail at any given time. The failures of operation of any such items or services are not a basis for any refund or reimbursement. Maxwell will make every effort to have these items repaired but does not guarantee that they will be repaired during The Guests occupancy. Maxwell will do its best to have maintenance staff attend to the problems but may not be able to fix everything over holidays and weekends. Under no circumstances will any of the rental monies be refunded or returned because of the condition of the property. The Guest agrees to hold Maxwell harmless from any liability for the condition of the house. 

Cleaning & Repairs
All properties have cleaning included in the reservation cost. The Guest agrees to keep house, furniture and furnishings in good order. Removing, adding or changing furniture without Maxwell’s written approval shall be deemed a material breach of this Rental Agreement, and is strictly prohibited. The Guest is responsible for cost of replacement of any damage to furniture or premises and replacement of missing items. 

Entry of Premises
With The Guest’s permission, which is hereby given, a Maxwell representative may enter the premises during reasonable daylight hours without securing prior permission from The Guest, but shall give Guest notice of such entry prior if possible and immediately thereafter. For inventory and maintenance purposes a property management employee of the Owner may need to enter the premises. The same permission procedure applies as above. In an emergency, Owner or Owner’s servicing agents may enter the premises at any time without permission of Guest for the purposes of making repairs to alleviate such emergency. If The Guest abandons or vacates premises, Maxwell may, at option, terminate this agreement, re-enter the premises and remove all of The Guest's property. 

Assumption of Risk
There is no lifeguard on duty. Accordingly, persons using the pools do so at their own risk and Maxwell assumes no responsibility for accident or injury. The Guest will hold Maxwell harmless from any and all bodily injury and/or property damage incurred arising out of The Guests negligent acts or omissions. 

Child Proofing
The Guest understands that no special efforts have been made to “childproof” any properties, and accept the risk or harm to any children allowed on the property. These risks are not limited to, but include access to the ocean, pool, streets, cleaning supplies in the properties and plants in the properties, balconies and on the street, that might be poisonous if ingested. 

Furniture
All furniture must be returned to its original location on The Guest's departure or an additional charge will be made. 

Missing Items
The Guest will be charged for any missing items reasonably attributable to them. Maxwell performs an inventory/survey of the property after The Guest departs. All items that are deemed missing will be replaced and charged at cost to the credit card on file of The Guest. 

Personal Property
The Guest understands that any personal property of and used by The Guest is not insured by Maxwell. Maxwell shall not be responsible for any lost, stolen or missing property of The Guest or property of Guest left behind after check-out. 

Substitution
The Guest acknowledges and understands that should the property become unavailable for any reason during The Guest’s agreed upon occupancy, Maxwell reserves the right to relocate The Guest to the best available and comparable property, or The Guest has the right for a full refund of all monies paid if an agreement cannot be reached between The Guest and Maxwell. 

Unpredictable Weather
Maxwell does not offer refunds or reschedule trips due to unpredictable or dangerous weather conditions. If you are concerned about possible interruption, cancellation or delayed travel due to tropical occurrences, you are strongly encouraged to purchase travel insurance through your preferred outlet. 

Liability and Intent
Neither Maxwell nor the owner of the property shall be responsible for any accidents or injuries to The Guest before, during or after occupancy. Maxwell, it’s owners and agents are not responsible for theft, lost, or stolen items. 

Physical Disabilities
Mexico does not conform to international standards regarding accommodating persons with disabilities. Please consult with a Maxwell representative before completing your reservation to ensure your needs are met. Should a unit be booked without prior consultation and is not accommodating to a particular disability, Maxwell will try to find alternate accommodations but is ultimately not responsible for re-reimbursement of funds paid. 

Responsibility
The Guest assumes all risk of damage to any and all personal property of Maxwell, the property Owners, and the Guest, including household furniture and goods during such use and occupancy. The guest agrees that upon reserving a stay with Maxwell and pursuing activities offered by Maxwell, they are voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assume all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. The rights, if any, of a person occupying a property represented by Maxwell, or invitees of such person, to assert a claim or to seek recourse against Maxwell or the property owner for any injury to the person or property of such person shall be governed by the laws of Mexico and determined exclusively in and by the courts of Mexico having proper jurisdiction. The property owners and Maxwell shall under no circumstance be responsible for any disturbance or inconvenience to guests occupying the property, due to actions of its neighbors or the surrounding area. 

Use

It is agreed that the properties shall be used only for residential purposes and for no other purpose whatsoever. The Guest in their possession, use and occupancy of the properties agrees to observe and comply with all restrictions, laws and ordinances affecting the properties or occupancy of the properties. 

Contacting Us
If there are any questions regarding this agreement you may contact us using the methods specified in the contact page of www.maxwellpv.com. 



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