Located in the Heart of Tuscany, ItalyContact: firstname.lastname@example.org Nestled in the hills of Tuscany in a historic olive oil mill stands La Chiusa, a delightful 18 room boutique hotel, and Michelin-starred restaurant. Our restaurant is based on the traditions of the historic olive mill using the products of our garden for the traditional dishes of the country.
Property Name: La Chiusa Hotel & Restaurant
Address 1: Via della Madonnina, 88
City : Montefollonico - Siena
Postal Code : 53049
Contact Name: Reception
Phone: +39 0577 669668
- Concierge desk
- Laundry service
- Meeting rooms
- Safe deposit boxes at front desk
- Welcome Drink
- hair dryers
- in room safe
- dogs welcome
- cooking classes
- turn down service
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Property and Cancellation Policies :
Terms and Conditions
Guest Terms &ConditionsTERMS AND CONDITIONS relatingto CAR PARKING, RESERVATIONS AND ROOM OCCUPANCY (“Guest Terms”)
1.1 These Guest Terms shall bemade between: (a) Cloudbeds, incorporated and registeredin Ireland (“MCRSL”) which company acts as booking entity by whichyour reservation is made; (b) The hotel in which the Gueststays, visits or uses hotel facilities, details of such entity being availablefrom our website, front desk, guest registration card or hotel generally (“Hotel”). The Hotel is incorporated and registered in Siena,Italy; and (c) the individual or corporateparty booking the reservation and/or completing the registration card (“Guest”). 1.2 The Guest shall act as agentfor other guests (if any) in the party (“Group”) and bybooking with MCRSL and the Hotel and completing and signing the guestregistration card the Guest confirms he/she has authority from theGroup to act on its behalf and in so doing individual members of the Groupcontract with MCRSL and the Hotel on these terms. 1.3 MCRSL acts as an agent onbehalf of the Hotel (and/or the owner of the property if different) at whichthe reservation is made and as indicated on the front of the guest registrationcard in clause 6, 7 and 8.2, for all other clauses MCRSL acts as principal tothis Agreement. 1.4 The reservation shall besubject to the Guest Terms and any additional booking terms which have beennotified to the Guest at the time of booking (“Booking Terms”). In case of conflict, these Guest Terms prevail over any Booking Termssave for any expressly amended, authorised and agreed cancellation rights andpayment terms including but not limited to wholesale contracts, meeting andevent contracts, corporate rates and online travel agency agreements. Nochange to these Guest Terms is permitted without the express written consent ofMCRSL and La Chiusa.
2.1 Guest may check in from 2:00pm on the day of arrival. Check out time is 11:00AM.2.2 Reservations cannot beapplied to alternative dates, nor extended or reduced without prior agreementwith MCRSL. Room types and facilities are specified in the Booking Terms.2.3 Guest reservations will beretained by MCRSL until 2:00 pm on the arrival date and may be cancelledthereafter by MCRSL without further liability on MCRSL’s part unless MCRSL hasagreed otherwise in writing or where MCRSL has received advanced payment of thefull amount chargeable for the reservation.2.4 MCRSL reserves the right, atits sole discretion, to release any reservation at any time without charge,penalty, loss or damage if it believes that the guest is unfit to stay in theHotel. Unfit can mean being drunk, disorderly, abusive, aggressive or impoliteor causing a danger to other guests, Hotel employees and contractors.2.5 If MCRSL fails to have aroom available for a Guest whose reservation has not been cancelled or releasedin accordance with these Guest Terms, MCRSL will provide a room in anotherhotel of similar standard on the same terms and conditions for the first nightof the reservation. MCRSL will (i) provide a taxi from the Hotel to thereplacement hotel and, where applicable, a taxi for the return journey; and(ii) provide the Guest the facilities to make a telephone call to explain thenew arrangements.2.6 Reservations are personal tothe Guest and cannot be resold or transferred without the express writtenpermission of MCRSL.2.7 Please telephone the Hoteldirectly in order to make a Group Booking.
3.1 Reservations may becancelled by the Guest up to 2:00 pm on the day of arrival without chargeunless stated otherwise in your Booking Terms and where the Guest has notchecked in to the Hotel.3.2 Cancellations are validwhere made by the Guest in writing to the Hotel and must contain the details ofthe reservation that needs to be cancelled including the Guest’s name, addressand any reservation number.3.3 A reservation which has notbeen cancelled by the Guest in accordance with these Guest Terms and where aGuest does not show up will be cancelled by MCRSL for any subsequent days and acharge made equal to the value of the first night stay.3.4 MCRSL reserves the right tocancel the reservation at any time where: (a) theGuest’s use of the Hotel may, in the reasonable opinion of MCRSL, beprejudicial to the reputation of MCRSL or La Chiusa; or (b) the reasonable opinion ofMCRSL, a reservation was made fraudulently or in violation of these Guest Termsor any other terms applicable to Guest’s reservation.
Any refund payable in suchcircumstances is at the sole discretion of MCRSL and is subject to any claimfor damages under clause 8.8. In order to minimise the risk of cancellationunder this clause, Guests are advised to discuss any contentious orcontroversial purposes of their reservation with MCRSL prior to booking.
4.1 MCRSL will charge the Guestthe tariff specified in the Booking Terms. Breakfast is included wherespecified in the Booking Terms, all other meals and room service are notincluded.4.2 Payment is required in advanceor upon check-in for the estimated charges for the number of room nights andnumber of breakfasts. MCRSL reserves the right to refuse entry to the Guestuntil such pre-payment is received. Should the pre-payment exceed the totalcharges, MCRSL will refund the balance to the Guest on departure, using thesame payment method.4.3 MCRSL reserves the right todemand payment of amounts accruing to a Guest’s account at any time and topreclude the Guest from continuing to occupy the Hotel should this demand notbe met.4.4 Should the Guest fail to payhis/her account on demand, MCRSL reserves the right to remove the Guest’sproperty from the Hotel and to store the same until the account has been paid;for which MCRSL may charge the Guest reasonable storage and administrativecosts. MCRSL has a lien on the Guest’s property which it may sell to pay theaccount and shall refund the balance, if any, to the Guest. The Guest shallindemnify MCRSL for any losses suffered by way of a Guest failing to pay theiraccount. Any continued reservation is contingent upon the Guest’s pre-paymentin cleared funds.4.5 MCRSL may, at itsdiscretion, use accredited travel agents for specific services and invoice thetravel agent concerned for these services. MCRSL reserves the right to refuseto accept any vouchers from travel agents at its sole discretion. MCRSL willnot disclose any rates that have been agreed with travel agents for theservices provided. Travel agents may not disclose the confidential rates agreedwith MCRSL.4.6 MCRSL may, at its solediscretion, agree to grant credit to a Guest during their stay and reserves theright to demand payment at any time from the Guest for any balance accruing.Payment of credit accounts must be made within 14 days of departure of theGuest or such other shorter period that has been notified to the Guest inadvance. Should there be a dispute as to the account, the non-disputed amountshall be paid immediately and as soon as the dispute has been resolved, thedisputed amount shall be paid forthwith.
5. CONDITIONS ON WHICH A GUESTMAY OCCUPY A ROOM
5.1 Subject to these GuestTerms, the Guests shall occupy the room as bare licensee only and norelationship of landlord and tenant shall be created by the Guest’s use of theroom. The Hotel retains control, possession and management of the room and theGuest agrees that s/he shall not have exclusive possession of any room. TheHotel may in its absolute discretion move the Guest and/or allow Hotelemployees access to service, repair, tidy and clean the room from time to time.5.2 It is a condition precedentthat the Guest may only occupy the room following check-in where s/he has: (i)completed and signed the guest registration card; (ii) provided identification;and (iii) provided advanced payment. Only those Guests to whom a room isallocated may occupy the room. Guests are not permitted to resell or transfertheir booking. MCRSL and the Hotel will use reasonable endeavours to ensure aroom is available for occupation by the Guest at the stated check in time.5.3 During occupancy of the roomand whilst on Hotel premises the Guests will not:(a) make excessive noise;(b) damage or remove Hotelproperty, whether in the room or on any part of the premises. Any damage orremoval will be paid for by the Guest and amounts to be paid shall at the solediscretion of the Hotel;(c) leave the room in adisorderly state or such state as will cause distress to the cleaners;(d) use any electricalappliance, other than those supplied or approved by the Hotel, in particularelectric water heaters, cooking devices, any equipment greater than 3 kWh or,where stated, greater than the kilowatts stated on any particular socket;(e) smoke in any room or onHotel premises except in designated smoking areas;(f) park a car or other vehicleotherwise than as agreed by the Hotel or cause obstruction around the Hotel;(g) bring or allow into the roomany person other those allocated to the room, particularly after 9:00 pm, andwill cooperate with the Hotel in having such persons removed;(h) enter or occupy any roomwhich has not been allocated to them or obstruct any common parts of the Hotel;(i) interfere with other guests,their property or their enjoyment and peaceful stay at the Hotel;(j) bring into the Hotel anyanimal or pet other than Dogs;(k) do or permit anything whichis illegal or which may become a nuisance including the infringement of anythird party intellectual property rights in particular whilst using the Hotel’sinternet connection; and(l) comply with health andsafety and fire regulations displayed in the Hotel.5.4 During the stay the Guestwill produce identification, by way of the room card issued at the time ofregistration, as evidence of Guest’s occupancy at the Hotel should it berequired in the Hotel restaurants, other sales areas and at any time on theHotel’s premises in the interests of safety and security.5.5 Upon check-out the Guestwill notify the Hotel reception desk of departure and pay all outstandingcharges that are due.
6. CAR PARKING TERMS (whereapplicable)
6.1 Subject to this clause andupon request by the Guest, the Hotel permits the Guest to use such car parkspace as the Hotel may in its sole discretion allot to the Guest (“Space”) forthe duration of the Guest’s stay or visit to the Hotel. The Guest may onlyoccupy the Space once the required details have been completed on the guestregistration card.6.2 The Guest acknowledges thatoccupation of the Space by the Guest is as a bare licensee only and no relationshipof landlord and tenant shall be created by the Guest’s use of the Space. TheGuest also agrees that s/he shall not have exclusive possession of any Space.The Hotel may in its absolute discretion request the car is moved by the Guestfor example in order to perform repairs and clean the Space.6.3 Cars are parked at theGuest’s own risk and the Hotel cannot guarantee the security of your car or itscontents. Guests are advised to ensure cars are locked securely, that allwindows are securely closed and possessions left out of sight and that thecar’s alarm is engaged. Please contact the Hotel prior to booking to determineany height, or other, restrictions.6.4 Hotel reserves the right tomove the vehicle to such extent as the Hotel may in Hotel’s discretion thinknecessary to avoid obstruction or the more efficient arrangement of its parkingfacilities at the car park. MCRSL and/or Hotel will only accept liability tothe extent it is proved to be caused by the negligence, wilful act, default orbreach of MCRSL and/or Hotel. MCRSL and Hotel shall not be liable for loss ordamage to the vehicle arising from mechanical, structural or electrical failureof any part of your vehicle, including damages to windscreen, mirrors and tyreswhere such liability is outside of the control of MCRSL or Hotel.6.5 Charges and disposal ofvehicles:(a) Payment is requiredimmediately prior to check-out of the Space by the Guest. The Hotel reservesthe right to refuse to permit the Guest to occupy the Space until prepayment isreceived. MCRSL and the Hotel reserve the right to demand payment of amountsaccruing to a Guest’s account at any time and to preclude the Guest fromcontinuing to occupy the Space should this demand not be met.(b) Should the Guest fail to payhis/her account on demand, the Hotel reserves the right procure removal of theGuest’s car from the car park by a lawful authority for which MCRSL may chargethe Guest reasonable removal and administrative costs. Cars parked otherwise thanin a designated space may be towed away by a lawful authority without notice.Guests will be charged for recovery.(c) The Guest must notify theHotel in writing if s/he intends to leave his/her vehicle in the car park formore than 28 days. The Hotel reserves the right to procure removal of any carby a lawful authority which the Hotel reasonably believes to have beenabandoned and shall be entitled to regard as abandoned any car which has beenin the car park for more than 28 days without prior notification.6.6 The Guest shall:(a) drive carefully in the Hotelcar park and not obstruct entrances or exits and obey signs, including parkingin bays to which entitled;(b) not make any alteration tothe space nor cause any damage to the Hotel or to any property of the Hotelowners. Any damage caused shall be immediately reported to the Hotel anddamages caused to another vehicle should be reported by the Guest to the ownerof the vehicle;(c) ensure his/her car isregistered, has a valid vehicle tax disc, has a current certificate (whererequired), is insured, is roadworthy and complies with all relevant laws;(d) not display anyadvertisement, or notices at the Space and not conduct any business activity inthe car park for example in connection with selling, hiring or other disposalof vehicles or goods or services;(e) not cause any nuisance orinconvenience, deposit rubbish other than in proper receptacles nor pour ortransfer fuels within the car park;(f) ensure that all securitybarriers or gates at the entrances to and exits from the car park are operatedcorrectly and closed after use and/or to return to the Hotel any keys orcontrol cards to any security barriers or gates to the car park when thislicence ends; and(g) agree that for safetyreasons no-one is entitled to remain in the car park except for the purposes ofparking or removing cars.
7.1 This Agreement and anylicences granted within shall end on the earlier of:(a) the date and time upon whichthe Guest checks out of the Hotel, finishes the use of the allotted car parkingor otherwise the Hotel services ordinarily cease; and(b) MCRSL and/or the Hotelgiving notice of termination with immediate effect if the Guest breaches any ofthe Guest Terms.7.2 Termination is withoutprejudice to the rights of either party in connection with any prior breach ofthese Guest Terms.
8. LIMITATION OF LIABILITY andDISCLAIMERS
8.1 Guests are advised to beadequately insured, vigilant and take reasonable care over their propertygenerally and especially in spaces accessible to the public as MCRSL and theHotel are not responsible for theft, loss or damage caused by third partiesoutside their control.8.2 For Guests booking Hotelsleeping accommodation:
While the Hotel will make all reasonable efforts to protect the property of theGuests, attention is drawn to the Hotel Proprietors Act 1956 (“Act”) (a copy ofwhich is displayed in the Hotel) and to the provisions of this clause. The Actlimits the Hotel’s liability in certain circumstances for theft, loss or damageto the property of the Guests up to £750 per item and £1500 per guest in totalin London, and elsewhere to £50 per item and £100 per guest, if Guest propertyis not given to a member of Hotel staff and a receipt issued. Please note thisdoes not apply to cars or any belongings left in the car.8.3 For all Guests:
Subject to the provisions of the Act (where applicable), the Hotel’s andMCRSL’s liability to the Guest whether in contract, tort (including negligence)or otherwise arising in connection with this Agreement shall be limited to £50per item and an aggregate of £250 per guest, such amount the Guest agreeing isfair and reasonable given the value of the booking and the Guest’s ability toprocure travel or other insurance.8.4 In no event shall the Hoteland MCRSL be liable for any loss of profit, revenue, anticipated saving,business opportunity, goodwill, corruption of data, damage resulting from thirdparty claims or indirect or consequential losses. The Guest agrees the bookingcharges reflect that the risk of such loss lies with the Guest which is fair,reasonable and proportionate given the charges billed.8.5 For the avoidance of doubt,the Hotel and/or MCRSL do not accept any liability for theft, loss or damagecaused to any vehicle or its contents whilst parked on any Hotel property andas such any vehicles and contents are left entirely at the Guest’s risk.8.6 Food served at the Hotel maycontain specific allergens. In compliance with applicable food laws andregulations (including, without limitation, food labelling requirements), theHotel will provide specific allergen information regarding food it serves uponrequest and, with reasonable prior notice, use reasonable endeavours to adjustsuch food to accommodate particular dietary requirements requested by theGuest. It is the Guest’s responsibility to notify the Hotel of any dietaryrequirements and, subject to applicable law, any food served by the Hotel isconsumed at the Guest’s own risk.8.7 A 250 Euro fee shall becharged for smoking in guest rooms as this is not permitted, except for indesignated smoking rooms.8.8 The Guest shall keep theHotel and/or MCRSL indemnified in full against all direct, indirect orconsequential liabilities, loss, damages, injury, costs and expenses awardedagainst or incurred or paid by the Hotel and/or MCRSL as a result of or inconnection with:(a) the Guest’s breach of theGuest Terms;(b) any infringement or allegedinfringement of any intellectual property rights by the Guest during the stayat the Hotel; and(c) any damage caused to theHotel premises (or contents) whether or not owned by the Hotel, caused by theGuest.8.9 Nothing in these Guest Termsshall limit or exclude the liability of the Hotel and/or MCRSL for death orpersonal injury resulting from negligence; or fraud or fraudulentmisrepresentation.
9. DATA PROTECTION
9.1 The information provided toMCRSL by the Guest during booking and on the registration card will be handledby the Hotel as data controller in accordance with applicable data protectionrequirements. The information may be used by the Hotel, and transferred toother group companies and third parties engaged by the group, both within andoutside of the country or jurisdiction in which the Hotel is located (includingto countries outside the EU), for the purposes of managing and fulfilling yourbooking; for internal reporting purposes; and for other business-relatedpurposes permitted and/or required under applicable law. Where data istransferred outside of the EEA, MCRSL will be responsible for data security andwill ensure appropriate technical and organisational measures are in place.9.2 Except as set out above, theHotel will not use Guest information given for any other purpose unless theGuest agrees or unless the Hotel is required or permitted to do so by law. Byagreeing to the Guest Terms and completing this registration card you aresignifying your consent (and that of your Group) to your personal data beingprocessed in accordance with the above statement.
10.1 MCRSL and the Hotel accepta number of credit cards as listed at the reception desk. All such credit cardsare accepted in accordance with the regulations of the credit card companyconcerned.10.2 These Guest Terms aregoverned by the laws of Italy and each party irrevocably agrees that the courtsof Italy shall have exclusive jurisdiction to settle any dispute or claimarising out of or in connection with this agreement or its subject matter orformation (including non-contractual disputes or claims).
11. Force Majeure
- The Hotel cannot accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which amount to “force majeure”.
Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for any change in hotel, following the event of force majeure.