We're 53km south of downtown Jasper literally in the heart of Jasper National Park along the world-famous Icefields Parkway. It's a fantastic location! It's the biggest reason most guests pick us, but it's the service we provide that no one else does, the commitment to your incredibly memorable stay in the Rockies, plus the spectacular dining that has won us TripAdvisor's coveted Traveler's Choice Award!
We hope you will join us here in paradise. We are usually 85% full for the summer by April but directly on our website or by phoning us only you have FULL access to all of our rooms, and also the best rates. Please reach out if you have any questions. We answer our own phones, emails and Facebook messages. Take advantage of our 72 hour cancellation policy and book early!
1-888-828-5777 / firstname.lastname@example.org, or reach out to us on social media @SunwaptaFalls.
Property Name: Sunwapta Falls Rocky Mountain Lodge
Address 1: 53km South of Downtown Jasper
Address 2 : Highway 93
City : Jasper - Alberta
Postal Code : T0E1E0
Contact Name: Front Desk
- Baggage storage
- Concierge desk
- Fax services
- Gift shop
- Safe deposit boxes at front desk
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 4:00 PM
Check-Out: 11:00 AM
Property and Cancellation Policies :
- Our priority is the health and safety of guests, visitors and employees alike. YOU CAN HELP!
- 24 to 48 hours prior to arrival please use the Alberta Health services self-assessment tool: https://myhealth.alberta.ca/Journey/COVID-19/Pages/Assessment.aspx.
- This self diagnostic tool takes less than 2 minutes
- If you or anyone in your travel party is exhibiting symptoms, please do the right thing and stay home. We will be here when you're recovered and ready to experience the Park!
- If you need to cancel due to COVID, we will waive our normal cancellation policy but may require further information from you.
- You must be 20 years old or older to rent a room at Sunwapta.
- We take a deposit of first night room and tax at time of booking.
- 72 hour cancellation policy.Non-Refundable Room Rates are non refundable.
The deposit is fully refundable if you cancel at least 72hrs prior to scheduled date of arrival.
Cancellations after the policy period will not have the deposit refunded.
You can cancel by phone, email, or Facebook chat.
If you booked via Expedia, Booking.com or other partner site, please cancel through those sites.
For multiple night bookings, we will keep the deposit and automatically cancel all remaining nights of your reservation.
Thank you for doing your part to keep all people healthy and safe.
Terms and Conditions
Prices and Taxes: All prices are pre-tax. We have 2 fees and 2 taxes at Sunwapta. These come to a total of 13.2% on accommodation. When you're here, our restaurant and gift store prices are pre-tax. The total tax in the restaurant and gift store is 7.1%. Gratuities are optional and at your discretion.
Payment Terms: We automatically charge the first night at the time of booking. If you are only staying one night, you have already paid! If you are staying multiple nights, we will take the remaining amount due for accommodation at the time of check in. If for any reason you want to shorten your stay, please talk to a manager so we can attempt to resell the room and provide you with a refund for unused dates.
Traveling with Minors: The minimum age to stay in a room without adult supervision at Sunwapta is 20 years of age. If you are traveling with minors (under 18 years of age), you must have at least one adult staying in the same room.
Parking: Parking is free!
Cooking on Property: Please note that we are located in the National Park and therefore due to wildlife safety we do not permit any outdoor cooking on property. Attracting wildlife onto property could endanger guests and staff, as well as result in large fines from Parks Canada. If you wish to cook in the park please do so at your own risk off of property (we can recommend some picnic areas). We do have microwaves available for free for indoor use based on a first come service. Due to fire hazards please only use microwaves for cooking indoors.
Dispute Resolution/Problems: Our mission statement is to provide the best experiences that we can. If you have any issue whatsoever prior to arrival please contact us directly via phone or email. Email allows a written history, so we always advise this form of communication if you have issues with your booking. Once you arrive we are 110% committed to you and the people you are traveling with. There is no problem that we won't solve. Please come to the front desk to speak with us right away. Our Commitment To You: If for any reason AT CHECK IN, you are unhappy with the property, rooms, amenities or any other aspect of your experience, we will refund your charges and help you find a place more suitable to your needs and desires!
Use of Personal Information: By using our online booking engine, or communicating with us digitally by email, online messaging interface, text message, online chat or social media, you are explicitly allowing direct digital communication in all the named formats as well as phone calls from Sunwapta Falls Resort LTD. Sunwapta Falls Resort LTD operating as Sunwapta Falls Rocky Mountain Lodge is family owned and operated business. We are here to help our customers connect with nature and create incredible experiences to last a life time! We will NEVER use your information except to communicate directly with you about your stay, your experience or other services we can provide to you before, during or after your stay. If you wish, you can follow us on Facebook for specials and events. We will never sell or share your information with ANY company outside of Sunwapta Falls Resort LTD except for non-personal non-identifying information used to help government agencies understand trends and statistics in tourism.